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Village Auto Service

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(1,018 Reviews)
93
Write a Review

Score Details

Last 30 Day Trend

Active Business

ReScore Reviews

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
2
Total ReScores
5.0
ReScore Average
93
Net Promoter Score ®

Business Details

About

We have served the area since 1968, A Staff that truly cares about your vehicle. We have served the area since 1968, A Staff that truly cares about your vehicle.

Categories
Auto Maintenance, Auto Repair, Tire Sales and Repair
Contact
(513) 561-5350

Business Hours

Mon
8:00 AM - 6:00 PM
Tue
8:00 AM - 6:00 PM
Wed
8:00 AM - 6:00 PM
Thu
8:00 AM - 6:00 PM
Fri
8:00 AM - 6:00 PM
Sat
closed
Sun
closed
* Eastern Time (Us & Canada)
7050 Main St Cincinnati, OH 45244-3035
Village Auto Service's Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(1,018 Reviews)

JW
JEFF W.
Cincinnati, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/25/2025
verified customerVerified Customer
10
Jeff Walker Audi A4, Tahoe
Steve and his crew are top shelf. I am very happy with the results of our service on two of our vehicles in a short amount of time. The Tahoe was unplanned and the crew at Village was able to accommodate us in a short amount of time. We will be going back to Village from now on. Job well done!
Steve F., Owner from Village Auto Service responded on 04/25/2025 10:51 AM

Thank you Jeff, Yes Steve Kazee and our entire crew cares about the customers and treats each job as if it were their own family in those vehicles

Steve Frede

BW
BILL W.
Cincinnati, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/24/2025
verified customerVerified Customer
10
Bill webster. Just moved glad to have found.
Friendly professional fair. Why go anywhere else?
Steve F., Owner from Village Auto Service responded on 04/25/2025 10:54 AM

Thank you! 


AM
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AMANDA M.
Loveland, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/23/2025
verified customerVerified Customer
10
I drive from Mason because I TRUST Village Auto
There are hundreds of places I could take my car for service or tires, and there’s only two places I go! Village Auto is one of them! I trust them and know that they’re honest with what is needed and they don’t try to upsell me on things that aren’t needing replaced! I feel safe in my car after I’ve taken it to them for a repair or new tires!!!
Steve F., Owner from Village Auto Service responded on 04/25/2025 10:56 AM

Thanks Amanda, I appreciate that.

Steve Frede

JM
JEREMY M.
Cincinnati, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/14/2025
verified customerVerified Customer
10
Honest and Trustworthy
Steve and his team were honest and upfront about the large repair on my daughter’s CRV. The vehicle was out of time (timing chain broke) and they did their best to diagnose at a reasonable rate and gave trustworthy advice about how to proceed. I highly recommend.
Steve F., Owner from Village Auto Service responded on 04/25/2025 11:10 AM

Thank you Jeremy, We know some of these big jobs can be a difficult decision to repair or scrap, You made the right call as this repair is good for 100k miles or more, which far exceeds what it would cost to replace. 

Steve Frede

DF
Dave F.
Cincinnati, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/14/2025
verified customerVerified Customer
Category: Service
Dave said they did a great job, great service, they talked them through everything they were going to be doing, they are very personable.
Recommended
Steve F., Owner from Village Auto Service responded on 04/25/2025 11:11 AM

Thank you

Steve Frede

JS
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JOHN S.
Cincinnati, OH
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/25/2025
verified customerVerified Customer
10
Resolved issue!
Steve saw my review and reached out. I took car down and agreed that one strut was a problem. They replaced it and it is all good! I appreciate them reaching out and taking care of me when the understood my frustration

Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
04/11/2025
0
Car worse after going there
Took car there to get new struts. Installed for a couple thousand dollars. Car now has horrible rattles. I took back, they kept for over a week and could not fix, said it was tires. Took to Tire discounters and they reassured it was not tires. Don’t go there
Steve F., Owner from Village Auto Service responded on 04/25/2025 10:41 AM

I'm sorry this happend and I'm glad we got everything resolved. It was great talking with you. Thanks again

Steve Frede
Steve F., Owner from Village Auto Service responded on 04/25/2025 11:57 AM

Thanks again John, We'll be here if you ever need us

Steve Frede

Verified Customer
Cincinnati, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/04/2025
verified customerVerified Customer
10
Great people! Great service!
Super friendly guys! They are there to make sure your car is going to be safe for you. The opposite of a lot of other shops who try and sell you on things you don’t need.
Steve F., Owner from Village Auto Service responded on 04/25/2025 11:13 AM

Thank you, It drives me crazy when people try to over sell me with any product or service so we certainly will never do it.

Steve Frede

TD
Terri D.
Cincinnati, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/04/2025
verified customerVerified Customer
Category: Service
Terri said she always gets excellent service from them and they take very good care of her when she is having her vehicle worked on.
Recommended
Steve F., Owner from Village Auto Service responded on 04/25/2025 11:19 AM

Thank you, we will always be here when you need us.

Steve Frede

MM
MARY M.
New Richmond, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/02/2025
verified customerVerified Customer
9
Quick and fairly priced!
My car was a complete mess, but they found all of the problems and quickly communicated them with me. It only took a couple of days to get my car back, and now it runs like the day I got it.
Steve F., Owner from Village Auto Service responded on 04/25/2025 11:28 AM

Thank you and glad we're glad to hear its runing well

Steve Frede

WH
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WENDY H.
Milford, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/25/2025
verified customerVerified Customer
10
Great, friendly service
Steve is a childhood friend and I trust him with any work on my car. Honest, reliable and his staff is the best! When I need help, he is my #1 call !
Steve F., Owner from Village Auto Service responded on 04/25/2025 11:28 AM

Thanks Wendy!

Steve Frede

JW
JUDY W.
Cincinnati, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/22/2025
verified customerVerified Customer
10
Awesome service and excellence
You are the best! They even picked up my car and returned it after great service!
Steve F., Owner from Village Auto Service responded on 04/25/2025 11:34 AM

Thank you and I am honered to pick up and deliver any time! It's now been 50 years that I have picked up and delivered cars to you and all of your family members. 

Steve Frede

JM
Johnathan M.
Cincinnati, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/21/2025
verified customerVerified Customer
Category: Service
Johnathan said it was real quick, easy and they helped him out.
Recommended
Steve F., Owner from Village Auto Service responded on 04/25/2025 11:35 AM

Thank you for that nice review

Steve Frede

JM
John M.
Cincinnati, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/20/2025
verified customerVerified Customer
Category: Service
John said they got his vehicle done on time.
Recommended
Steve F., Owner from Village Auto Service responded on 04/25/2025 11:36 AM

Thank you

Steve Frede

JK
JESS K.
Cincinnati, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/18/2025
verified customerVerified Customer
10
Power steering
Excellent as always. Very thorough. I’m a customer for life.
Steve F., Owner from Village Auto Service responded on 04/25/2025 11:52 AM

Thank you and glad to hear that! we'll be here when you need us

Steve Frede

JF
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JIM F.
Amelia, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/18/2025
verified customerVerified Customer
10
Great place
Steve's and the guys are awesome
Steve F., Owner from Village Auto Service responded on 04/25/2025 11:54 AM

Thank you Jim, I appreciate that

Steve Frede
Steve F., Owner from Village Auto Service responded on 04/25/2025 11:55 AM

Thank you!

Steve Frede
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