Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.
They had us test drive multiple cars, ran several unnecessary credit checks (without clear explanation), and wasted nearly five hours of our time. In the end, they refused to put us in the car we wanted—even though we were more than qualified and had the funds ready.
The experience felt dishonest and manipulative. Rather than working with us as serious buyers, they strung us along and left us walking out the door empty-handed. This was one of the most frustrating dealership experiences we’ve ever had.
Stay far away from this place. They do not respect your time, your money, or your business.