business image

VA Auto Care

Average Score
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(340 Reviews)
87
Write a Review

Score Details

Last 30 Day Trend

Active Business

ReScore Reviews

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores
-
ReScore Average
87
Net Promoter Score ®

Business Details

About

Experience + High Quality Service + Affordable prices +Availability

VA AUTO CARE is a start-up organization that offers a complete domestic and foreign auto care repair service. It was founded on strong values, high quality and personal customer service, time and cost efficient solutions. It’s the result of many years of hard work and
Experience + High Quality Service + Affordable prices +Availability

VA AUTO CARE is a start-up organization that offers a complete domestic and foreign auto care repair service. It was founded on strong values, high quality and personal customer service, time and cost efficient solutions. It’s the result of many years of hard work and determination.

Alex Vallejo, the mind and hands behind this shop started his career in the Automotive Industry more than 20 years ago. His passion for cars took him to become an Auto Technician, who has worked intensely throughout his career with different big companies and other automotive shops in Northern Virginia and now in Manassas to serve its community.

Come and visit us! Your car will thank you later!"
...more

Categories
Auto Repair, Auto Maintenance, Fix Auto
Contact
(703) 420-2980

Business Hours

Mon
8:00 AM - 6:00 PM
Tue
8:00 AM - 6:00 PM
Wed
8:00 AM - 6:00 PM
Thu
8:00 AM - 6:00 PM
Fri
8:00 AM - 6:00 PM
Sat
8:00 AM - 6:00 PM
Sun
closed
* Eastern Time (Us & Canada)
10369 Balls Ford Rd Manassas, VA 20109
VA Auto Care's Reviews
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(340 Reviews)

SD
gravatar
SHANE D.
CHANTILLY, VA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/05/2025
verified customerVerified Customer
10
Great service
Alex fit me in very quickly and gave me a fair price and I got my vehicle back quickly
Alex V., Owner from VA Auto Care responded on 08/06/2025 06:55 AM

Thanks for the great feedback! We’re thrilled to hear we could help get your vehicle back to you quickly and at a fair price. Your satisfaction means a lot to us!

Alex Vallejo

KC
Keryn C.
Manassas, VA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/31/2025
verified customerVerified Customer
Category: Service
Keryn said they had very good service, good prices, and they were quick.
Recommended
Alex V., Owner from VA Auto Care responded on 08/06/2025 06:55 AM

Thank you for sharing, Keryn! We're glad to hear you had a great experience with our service, pricing, and speed. We always aim to deliver the best!

Alex Vallejo

RM
gravatar
RHONDA M.
BMW 330i xDrive
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/23/2025
verified customerVerified Customer
10
Fast and Efficient!,
My BMW was picked up from my job for a tire change. It was back to me within two hours! This is service I couldn’t have gotten anywhere else including BMW Fairfax. They will now be the service provider for me.
Alex V., Owner from VA Auto Care responded on 08/06/2025 06:56 AM

Wow, that’s amazing to hear! We’re so glad we could deliver such fast and efficient service for you—especially with your BMW! It’s great to know we’ve earned your trust as your go-to service provider. Thanks for choosing us!

Alex Vallejo

TB
TONIA B.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/07/2025
verified customerVerified Customer
9
Very Good Service
Did a Google search while killing time during daughter dance class, they were nearby, my passenger side door rubber seal had detached. The had me in and out in about 20 minutes, rates were what one would expect. Staff was very nice and accommodating.
Alex V., Owner from VA Auto Care responded on 07/07/2025 07:29 AM

Thank you for your kind words and for taking the time to leave a review! We’re glad we could help you out quickly while you were in the area. It was a pleasure having you, and we’re always here if you need anything in the future.

Alex Vallejo

IC
gravatar
Ivan C.
Springfield, VA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/01/2025
verified customerVerified Customer
10
Great Experience with Alex and his Team
Alex and His team took their time to diagnose and fixed my vehicle. Their team was professional and excelent customer service and pricing!
Alex V., Owner from VA Auto Care responded on 07/02/2025 06:46 AM

Thank you so much for your kind words and support! We're glad to hear you had a great experience at our shop. We always strive to provide thorough diagnostics, quality repairs, and excellent customer service at fair prices. We truly appreciate your trust and look forward to helping you again in the future!

Alex Vallejo

ML
gravatar
MICHAEL L.
Manassas, VA
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
06/30/2025
verified customerVerified Customer
0
Replacing front brakes
I was happy with the service that I received from the front desk people and the owner (I think)
I had them replace my front brakes on my 2012 Toyota Corolla, then brought it to my mechanic to have the tires rotated and oil changed. When the mechanic put my car on the life they noticed I was missing a lug nut. I’ve been driving around NoVA with a dangerous loose front wheel for a week and didn’t even know. Nice people working there.. I just don’t see myself bringing my car back for service.
Alex V., Owner from VA Auto Care responded on 06/30/2025 02:58 PM

Thank you for your feedback and for appreciating our staff’s service. We’re truly sorry for this rare oversight. A quick call would’ve allowed us to address the issue right away, as every job we do comes with a full warranty on parts and labor.

We’d still appreciate the opportunity to make it right—please don’t hesitate to reach out. Wishing you all the best!

Alex Vallejo

AA
gravatar
ANAND A.
Centreville, VA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/11/2025
verified customerVerified Customer
10
Quick and Efficient!
Very quick service - had few issues with my car and they were able to identify within hours, order parts, make fixes, and have available for pick up the same day at affordable cost. Previously had quote from larger company quoting much more than what VA Auto Care quoted me. Highly recommend!!
Alex V., Owner from VA Auto Care responded on 06/12/2025 06:44 AM

Thank you so much for your kind words and 5-star review! We're thrilled to hear that you had a quick and efficient experience with us. At VA Auto Care, we pride ourselves on providing honest, affordable service without compromising quality. It's great to know we could save you time and money compared to other quotes. We truly appreciate your recommendation and look forward to helping you again whenever you need us!

Alex Vallejo

JE
gravatar
Jerry E.
Mc Lean, VA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/09/2025
verified customerVerified Customer
10
Great Service experience!
Great service experience!!
Alex V., Owner from VA Auto Care responded on 06/12/2025 06:45 AM

Thank you for the great review! We're glad to hear you had a positive service experience with us. Your support means a lot, and we look forward to serving you again in the future!

Alex Vallejo

PT
gravatar
PARKER T.
Haymarket, VA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/02/2025
verified customerVerified Customer
8
Efficient and Affordable
Quick service, affordable price, nice people
Alex V., Owner from VA Auto Care responded on 06/03/2025 09:49 AM

Thank you so much for the 5-star review! We're thrilled to hear you found our service efficient, affordable, and that our team made a great impression. It means a lot to us, and we look forward to helping you again in the future!

Alex Vallejo

RD
gravatar
RICK D.
Haymarket, VA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/23/2025
verified customerVerified Customer
10
Battery
Once again Alex and his team took great care of my wife’s car. This morning as she ran out for work, the car battery was dead. I called the shop and Alex and his team got her car in and changed the battery quickly. I’m happy to have a great shop to always help.
Thanks to Alex and his team!
Alex V., Owner from VA Auto Care responded on 05/23/2025 01:45 PM

Thank you so much for the kind words and the 5-star review! We're really glad we could help get your wife's car back on the road quickly. We work hard to provide fast, reliable service, and it's great to know that it made a difference for you both. We truly appreciate your continued trust and support!

Alex Vallejo

Verified Customer
Centreville, VA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/20/2025
verified customerVerified Customer
9
Flexible and Professional
I needed an alignment but didn’t want to skip work for an appointment. I was in the area and called VA Auto Care. They said bring it by and we will work you into the schedule while you wait. I was in and out in about 2 hours! Excellent! Alex (owner) and the receptionist were both very nice.
Alex V., Owner from VA Auto Care responded on 05/20/2025 06:40 AM

Thank you so much for the 5-star review! We're glad we could accommodate your schedule and get your alignment taken care of without disrupting your day. It was a pleasure having you, and we'll be sure to pass your kind words along to Alex and the team. If you ever need anything else, we're here to help!

Alex Vallejo
Alex V., Owner from VA Auto Care responded on 05/21/2025 07:42 AM

Thank you so much for your fantastic 5-star review! We're so glad we could accommodate your schedule and get you in and out quickly. Alex and the team truly appreciate your kind words. We always strive to make the process as smooth and convenient as possible for our customers. If you ever need anything else, don't hesitate to stop by! Safe travels, and we look forward to seeing you again! 😊

Alex Vallejo

NL
gravatar
NICK L.
Manassas, VA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/16/2025
verified customerVerified Customer
10
Excellent from start to finish.
Had a leak under my vehicle. I had a small window of time to get it in, due to traveling. I called VA Auto Care, and they got me in the same day, with a next day turn around. They identified the fix almost immediately. The app they used to communicate with me via text was very easy and comprehensive (and to IMO a great 2025 standard).

The business is a family business, which I prefer engaging in business with, as it was indeed very personable (first name basis) and gave me a sense of care that dealerships don’t have.

Pricing was very reasonable, and would have not only cost me more at a dealership, but would have taken much longer to complete the service.

I will absolutely be a return customer. I don’t want to brag on them too much, because I’d like to be able to get in and out as quickly as I did this time, but if I say too many good things then they might get too many customers!!
Alex V., Owner from VA Auto Care responded on 05/20/2025 06:41 AM

Wow—thank you for such a thoughtful and detailed review! We're truly grateful you chose VA Auto Care, and we're so glad we could help during your tight travel window. It's great to hear that our communication system and personal service stood out to you. As a family-owned business, we genuinely appreciate customers like you who value that personal touch. Your kind words mean a lot (and gave us a good laugh too!). Don’t worry—we’ll always do our best to get you in and out efficiently, even as the word spreads. Looking forward to seeing you again when you need us!

Alex Vallejo

WC
gravatar
WILLIAM C.
Manassas, VA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/06/2025
verified customerVerified Customer
10
Great service
Alex, his wife and his team offer a great service, the car was repaired fast and the price for the repair was very good. Been a customer for years and will keep being a customer because they treat me like family. I really recommend VA Auto Care. Thanks to all of them.
Alex V., Owner from VA Auto Care responded on 05/07/2025 07:51 AM

Thank you so much for your kind words and continued support! We're truly grateful to have loyal customers like you. The whole VA Auto Care team is committed to treating every customer like family, and it means the world to know you feel that. We look forward to serving you for many more years—thank you again for the recommendation! 🚗💙

Alex Vallejo

Verified Customer
Manassas, VA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/05/2025
verified customerVerified Customer
10
Friendly and professional, quality work for a fair price
I’ve had both front rims and tires replaced here separately, and it has taken less than an hour from arrival to leaving both times. There was a delay in a rim arriving, and they were very good about keeping me up to date on what the situation was.
Alex V., Owner from VA Auto Care responded on 05/05/2025 01:32 PM

Thank you so much for your kind words and for taking the time to share your experience! We're thrilled to hear that you found our service friendly, professional, and efficient. It's always our goal to provide quality work at a fair price — and keeping you informed, especially when there’s a delay, is part of the respect and care we believe every customer deserves. We appreciate your trust in us and look forward to helping you again whenever you need us!

Alex Vallejo

PM
gravatar
PAUL M.
Centreville, VA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/30/2025
verified customerVerified Customer
10
Another visit and another repair done right.
I am a repeat customer at VA Auto Care. I am very knowledgeable about vehicle repairs and maintenance. I have never been "up sold" or advised on any repairs or maintenance not fully needed for my car at VA Auto Care. Once I had a problem with the anti-lock brake system. The shop owner Alex diagnosed and repaired the problem in one visit, and at a fair price. to leave a review I and my family will continue to be a customer there. Thank you. I have never been asked by any person to leave a positive review here.
Alex V., Owner from VA Auto Care responded on 05/01/2025 07:08 AM

Thank you so much for your continued trust and loyalty to VA Auto Care! We're honored to have earned your confidence as a knowledgeable customer, and it means a lot to know you've consistently experienced honest, accurate, and fairly priced service. We are committed to doing the job right without unnecessary upsells, and your feedback truly affirms that commitment. We’re grateful to serve you and your family, and we look forward to taking care of your vehicles for years to come! 🚗🔧

Alex Vallejo
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.