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Underground Customs

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(263 Reviews)
80
Write a Review

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores
-
ReScore Average
80
Net Promoter Score ®

Business Details

About

If you’re looking for auto repair in Marion, VA, you’ve found us. Here at Underground Customs we work hard to earn your trust and loyalty. We know how important it is to find a Marion car service you can rely on, so your satisfaction is our top priority each and every day.

Here at Underground Customs we understand what makes customer
If you’re looking for auto repair in Marion, VA, you’ve found us. Here at Underground Customs we work hard to earn your trust and loyalty. We know how important it is to find a Marion car service you can rely on, so your satisfaction is our top priority each and every day.

Here at Underground Customs we understand what makes customer service truly outstanding. You will feel the difference exceptional customer care makes when you work with us. We know auto repair in Marion offers you lots of choices, and we aim to provide the kind of caring customer service that will bring you back.
...more

Categories
Auto Repair, Car Maintenance, Oil Change
Contact
(276) 759-6770

Business Hours

Mon
8:00 AM - 5:00 PM
Tue
8:00 AM - 5:00 PM
Wed
8:00 AM - 5:00 PM
Thu
8:00 AM - 5:00 PM
Fri
8:00 AM - 5:00 PM
Sat
closed
Sun
closed
* Eastern Time (Us & Canada)
829 W Chilhowie St Marion, VA 24354

Affiliations

ASE - Master Certification
NAPA
Underground Customs' Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(263 Reviews)

BC
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Billy C.
Ceres, VA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/10/2025
10
Over and above effort
Dedicated man goes the extra mile to please with a smile on his face. That is the kind of man I want to do business with. Fixed a 2016 Acadia for me when no one else could figure out the problem stayed late 2 or 3 nights to help me after I got off work

MP
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Mary P.
Glade Spring, VA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/18/2025
10
Pleased
Informative.. helpful...honest

EH
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Elizabeth H.
Tannersville, VA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
02/17/2024
2
Information
What’s the name of the name the runs garage? And a number that you can actually get ahold of him

MP
Marcia P.
Saltville, VA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/31/2023
verified customerVerified Customer
Category: Service
Marcia said Billy at the business does what he said he would do. She also said he was honest about his work.
Recommended

TM
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TODD M.
Marion, VA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/14/2023
verified customerVerified Customer
10
5 start service!
I heard nothing but good stuff about this mechanic and his shop, decided to give it a shot and I was not disappointed. Mr. Davis stayed until 11 pm at night to finish my daughters car because he knew she needed it for work! Awesome guy!!!

DH
Darlene H.
Atkins, VA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/13/2023
verified customerVerified Customer
Category: Service
Darlene said they always got stuff done right, did a good job, and the mechanic knew what he was doing.
Recommended
Billy D. from Underground Customs responded on 07/13/2023 03:04 PM

Thank you Darlene for your 5-star review! We strive to ensure each of our customers receive the highest quality of service and we are delighted to hear that you were happy with the job our mechanic did. We are committed to providing excellent service and hope you come back soon!


GP
Gary P.
Marion, VA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/12/2023
verified customerVerified Customer
Category: Service
Gary said he was satisfied with their service.
Recommended
Billy D. from Underground Customs responded on 07/13/2023 03:09 PM

Thank you so much, Gary! We're delighted that you found our service to be satisfactory. We strive to provide a quality experience for all our customers. We hope to see you again soon!


KH
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KEN H.
Marion, VA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/05/2023
verified customerVerified Customer
10
Always great service, reliable and affordable
Old-fashioned hard work and quality service, on time delivery and affordable prices
Billy D. from Underground Customs responded on 07/13/2023 03:09 PM

Thank you so much for the kind words, Ken. We are so pleased to hear that you had a positive experience with us at Underground Customs. We strive to provide excellent service and quality workmanship at all times. We're glad to know that we've delivered on that promise. We really appreciate your business and look forward to serving you again in the future.


BO
Bryan O.
Marion, VA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/20/2022
verified customerVerified Customer
Category: Service
Bryan said they were quick.
Recommended

JO
John O.
Marion, VA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/15/2022
verified customerVerified Customer
Category: Service
John said they do good work at a good price.
Recommended

JH
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JIMMY H.
Marion, VA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/14/2022
verified customerVerified Customer
10
Excellent service.
After taking my Subaru back because the brakes malfunctioned, the problem was fixed and resolved.

KS
KEVIN S.
Sugar Grove, VA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/02/2022
verified customerVerified Customer
10
Simply the best. Better than all the rest.
Once again received the highest quality care and service from underground customs. It's like having my own pit crew. Billy actually drives the car and assesses all the systems finding the hidden problems to keep the car in perfect condition. All hail the crew at underground customs.

CQ
CRYSTAL Q.
Marion, VA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/30/2022
verified customerVerified Customer
10
Great service
I've always had great experience with yall... you have always done what I asked and gave me reasonable prices.

DH
Doug H.
Marion, VA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/30/2022
verified customerVerified Customer
Category: Service
Doug said he called one day, was in the next day, and he got it done when he said. He stated he recommends the business all the time.
Recommended

TD
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TODD D.
Red Boiling Springs, TN
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/24/2022
verified customerVerified Customer
10
Underground Customs goes above and beyond !
Mr. Davis always knows what’s wrong and knows how to correct it . He helps keep my vehicle on the road .
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