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The Shop in Heber

Average Score
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(931 Reviews)
91
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Score Details

Last 30 Day Trend

Active Business

ReScore Reviews

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores
-
ReScore Average
91
Net Promoter Score ®

Business Details

About

We are excited to welcome our customers in to our new location. It has been a long hard journey to get here, one we couldn’t have done without the community support. The Shop In Heber will to strive to bring you excellent customer service and quality service.The Shop offers high quality, detailed and convenient auto repair and maintenance We are excited to welcome our customers in to our new location. It has been a long hard journey to get here, one we couldn’t have done without the community support. The Shop In Heber will to strive to bring you excellent customer service and quality service.The Shop offers high quality, detailed and convenient auto repair and maintenance services at a competitive cost. The most important value of our business is honesty and trust. The Shop works hard to gain and keep the trust of our customers. All services are completed by experienced and certified mechanics. Our goal is to provide timely service to get you and your family back on the road. ...more

Categories
Auto Repair, Oil Change, Tires
Contact
(435) 657-9696

Business Hours

Mon
8:00 AM - 5:00 PM
Tue
8:00 AM - 5:00 PM
Wed
8:00 AM - 5:00 PM
Thu
8:00 AM - 5:00 PM
Fri
8:00 AM - 5:00 PM
Sat
closed
Sun
closed
* Mountain Time (Us & Canada)
1238 S US Hwy 189 Heber City, UT 84032
The Shop in Heber's Reviews
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(931 Reviews)

JG
JASON G.
Heber City, UT
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/11/2025
verified customerVerified Customer
9
Awesome service every time!
Each time The Shop has one of my vehicles, they always deliver, properly fix the issue and go overboard to make sure I am happy with the service. A great shop indeed!
ERIK E. from The Shop in Heber responded on 02/12/2025 09:37 AM

We appreciate you sharing your experience! It's fantastic to hear that we consistently hit the mark with your vehicle's needs. Going above and beyond is just part of our plan for success—like the cherry on top of a perfectly crafted sundae. We're glad to know you're happy with our service, and we look forward to keeping your rides in tip-top shape. Your support means the world to us!


RC
richie c.
Heber City, UT
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
01/29/2025
verified customerVerified Customer
0
Alignment on my car
It took longer than I was told and I had to call them for an update on my car . Plus they broke my ignition switch to where it didn’t work like it did when I took it there.

MG
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MATT G.
Heber City, UT
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/17/2025
verified customerVerified Customer
10
99 Suburban brought back to life.
Thank you Eric and Tim for your honesty and professionalism. Your guys brought my Old suburban back to life where other shops couldn’t or would touch it.
It’s great to have a “go to” shop when you need it.
ERIK E. from The Shop in Heber responded on 01/18/2025 09:38 AM

We appreciate your feedback and are delighted to hear that our team was able to work their magic on your Old Suburban. It sounds like it was a real transformation—like it just rolled off the assembly line, right? We're glad to be your go-to shop and look forward to keeping your vehicles happy and healthy. Here's to many more successful upgrades and repairs in the future!


DJ
devin j.
Heber City, UT
Ford F-450 Super Duty
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/13/2025
verified customerVerified Customer
10
Can’t beat these guys.
This dudes are as good as you’ll ever find.
ERIK E. from The Shop in Heber responded on 01/14/2025 09:35 AM

We appreciate your feedback and are glad to hear that you hold us in such high regard. We strive to be the best we can be, and it's nice to know that our efforts are hitting the mark. If our "dudes" had capes, they’d be superheroes by now! We look forward to keeping up this level of goodness for you.


KS
karen s.
Heber City, UT
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/10/2025
verified customerVerified Customer
9
Good work
Very friendly and accommodating.
ERIK E. from The Shop in Heber responded on 01/11/2025 09:39 AM

We appreciate you taking the time to share your experience with us. We're glad to hear that you found our team to be friendly and accommodating. After all, a little kindness can go a long way—like a warm cup of cocoa on a chilly day! We look forward to keeping that friendly atmosphere going strong.


DH
david h.
Midway, UT
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/01/2025
verified customerVerified Customer
10
Civic repair
Solid diagnosis. Speedy repairs, fair pricing. My kind of auto repair business.
ERIK E. from The Shop in Heber responded on 01/02/2025 09:34 AM

We appreciate you taking the time to share your experience! It's great to hear that our diagnosis hit the mark and that you found our repairs quick and pricing fair. We aim to be the auto repair business that gets you back on the road without causing a dent in your wallet. Looking forward to keeping your wheels turning smoothly!


Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/27/2024
verified customerVerified Customer
10
Always reliable
These guys are always reliable for a fair and timely repair. They have serviced our cars for almost 6 years.
ERIK E. from The Shop in Heber responded on 12/28/2024 09:35 AM

We appreciate your loyalty over the past six years! It’s great to hear that you find us reliable for your car repairs. We aim to keep things running smoothly so you can focus on more important decisions, like figuring out what to play on the radio during your next drive. Your trust in us means a lot!


BM
BARRY M.
Heber City, UT
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/17/2024
verified customerVerified Customer
10
Excellent Service!
The shop is our favorite shop!
ERIK E. from The Shop in Heber responded on 12/18/2024 09:37 AM

We’re excited to hear that The Shop has earned the title of your favorite! It’s always our goal to create a place that feels just right for our visitors. We appreciate your support and are happy to keep making your shopping experience enjoyable. Here’s to more fantastic finds ahead!


CH
corie h.
Heber City, UT
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/07/2024
verified customerVerified Customer
10
GREAT service - trustworthy and fixed issue
I called around to a lot of mechanics prior to finding the Shop in Heber. They were able to explain things in a way I understood and also said they would do the diagnostic without charging and then would tell me estimate prior to doing work. They ended up being able to fix my issue quite quickly! And my car now works again. Thank you!!!
ERIK E. from The Shop in Heber responded on 12/08/2024 09:35 AM

We appreciate your detailed feedback! It sounds like you had quite the adventure in your search for a trustworthy mechanic—like a treasure hunt, but with more oil and fewer pirates. We're glad we could navigate those choppy waters and get your car back in shipshape without you needing to spend a fortune upfront. Here's to smooth rides ahead!


JM
juliy m.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/20/2024
verified customerVerified Customer
10
Professional, precise and timely
The Shop gave me good information about my car so I felt comfortable in my decision and confident they would do a good job.
ERIK E. from The Shop in Heber responded on 11/21/2024 09:36 AM

We're glad to hear that you found our information helpful and left feeling confident about your car's care. It always helps to have a little extra knowledge when dealing with mechanics, just like knowing when to water your plants or when to stop binge-watching your favorite show. If there’s anything more we can do to keep your car (and your curiosity) running smoothly, just let us know!


CY
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CHRIS Y.
Heber City, UT
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/05/2024
verified customerVerified Customer
8
Fair and honest
This is a local shop that is honest and fair with clients. I appreciate the work that they do.
ERIK E. from The Shop in Heber responded on 11/06/2024 09:36 AM

We appreciate your recognition of our commitment to honesty and fairness. It's fantastic to hear that our efforts resonate with you! We strive to create a welcoming environment and provide quality work, so your support means a lot to us. If there’s anything we can do to make your experience even better, just let us know. We're all ears!


Verified Customer
Heber City, UT
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/14/2024
verified customerVerified Customer
10
Professional and kind
I always feel valued and respected. I get great service and definitely trust all the employees.
ERIK E. from The Shop in Heber responded on 10/15/2024 09:36 AM

It’s fantastic to hear that you feel valued and respected during your visits! Our team works hard to create a welcoming atmosphere, and it seems like we’ve hit the mark with you. Trust is key in building good relationships, and we're glad you feel confident in the service we provide. Here’s to many more great experiences ahead!


Verified Customer
Heber City, UT
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/03/2024
verified customerVerified Customer
10
Inspection
Great service! Listened to me and helped me make good decisions.
ERIK E. from The Shop in Heber responded on 10/04/2024 09:38 AM

We’re pleased to hear that you had a great experience with our service! It sounds like we hit the nail on the head when it comes to listening and guiding you. We're all about helping our customers make the best decisions, even if that sometimes means putting on our “decision-making” cap. Your feedback inspires our team to keep up the good work!


JK
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jeremy k.
Midway, UT
Ford F-250 Super Duty
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/27/2024
verified customerVerified Customer
10
PERFECT
"As a warranty company, we take great care in vetting our repair facilities to ensure they maintain the integrity of the vehicle's service contract. The shop in Heber has consistently demonstrated excellence in performing necessary repairs while also keeping both us and the policyholder informed about any future needs. This level of transparency allows all parties to make well-informed decisions. I only wish Eric had more shops along the Wasatch Front—Autto could easily keep him busy for a long time."
ERIK E. from The Shop in Heber responded on 09/28/2024 09:39 AM

We appreciate you taking the time to share your thoughts! It's great to hear that The Shop in Heber has been a reliable partner in keeping vehicles running smoothly while keeping everyone in the loop. Transparency is our middle name (well, sort of), and we're glad to hear it's making a difference. As for Eric, we totally agree—having a few more Eric-sized shops would definitely keep the automotive world on its toes. Thank you for your endorsement; we’re here to keep that engine purring!


MB
matt b.
Heber City, UT
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/20/2024
verified customerVerified Customer
10
Eric and the crew are on it...
Eric got my truck in and out quickly and done right. Highly recommend.
ERIK E. from The Shop in Heber responded on 09/21/2024 09:39 AM

We appreciate your feedback! It sounds like Eric really knows how to keep things rolling smoothly. Quick and quality service is our jam, so it's great to hear that we hit the mark. Thanks for the recommendation; it means a lot to us—almost as much as a perfectly timed pit stop does!

Service Coupons and Posts
We appreciate your kind words! 😊 Our team loves to outshine the dealership—and we promise no oil stains on your carpet! Thanks for trusting us with your ride. 🚗✨ #TheShopHeber #BestMechanicsAround
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We love hearing that our honesty shines brighter than your car's headlights! 🚗💡 We're here to keep you rolling without upselling you on things you don’t need. Thanks for trusting us! Can't wait to see you again! #TrustTheShop #HonestMechanics
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Thanks for the love! 😊 We strive to keep your wheels turnin’ and smiles showin’! Our techs are always here to lend a helping hand—maybe while shaking a wrench! 🚗🔧 Come back anytime! #CustomerAppreciation #AutoCareExperts
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Thank you for the fantastic review! We're thrilled to have helped secure your fender and find you new tires—because a wobbly fender and bald tires are a recipe for adventure... just not the good kind! 🚗💨 #TheShopInHeber #TirelessService
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?? We're thrilled to hear we could turn a flat tire into a money-saving victory! Honesty is the best policy here at The Shop, and we’re always ready to help keep you rolling. Thanks for your trust and recommendations! ? #HonestWork #TheShopHeber
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Thank you for being loyal customers! Your satisfaction fuels our passion for top-notch service. ?? We promise to keep the wheels turning with great communication and timely repairs. See you on your next visit! #CustomerAppreciation #TheShopHeber
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Thank you for the kind words! ?✨ At The Shop, we believe in speed with integrity – like a racecar with a good conscience. We're here to keep your ride happy! #QuickService #HonestRepair
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We’re thrilled to hear that our friendly squad is hitting the mark! ? Your trust means the world to us, and we promise to keep those wheels turning smoothly! ?✨ Thanks for the love! #AutoCare #TopTireTechs
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? Thanks for the love! We pride ourselves on professional service, even if we don’t always wear ties while doing it. ? Your wheels are in great hands at The Shop! #AutoCare #QualityService
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Thanks for your fantastic review! ?? We strive to keep quality high and prices low—kind of like a fuel-efficient engine!? Your support means the world to us. See you next time! #QualityRepairs #TheShopHeber
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We're thrilled to be your pit stop for top-notch service! ?? Our team loves getting you back on the road quickly and efficiently. Your support fuels our passion! ? Thank you for the awesome review! #TheShopHeber #FastService
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We're thrilled to hear that we've exceeded your expectations! ?✨ Thanks for trusting us with your ride. Eric and the team are always ready to roll up their sleeves for you! Looking forward to more smooth drives ahead! #TheShopHeber #CustomerAppreciation
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Thanks for the awesome feedback! We're glad to keep your F350 truck in tip-top shape while you enjoy winter adventures! ?️❄️ No one likes long waits, so we'll make sure you’re back on the road in no time! ?? #CustomerCare #TheShopHeber
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Thank you for the stellar review! ?✨ We're thrilled you feel comfortable and confident with us—our team aims to keep you and your ride rolling smoothly! Remember, we're just a pit stop away whenever you need us! ?️ #CarCare #ShopLocal
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Thanks for the praise! We're thrilled you found our service excellent and our team efficient. No appointment? No problem! We're always here to save the day (and your vehicle)! ?? Looking forward to your next visit! #CustomerLove #TheShopHeber
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We're thrilled to hear you're revved up about your experience! ?✨ It’s all about keeping your Jeep in top shape and giving fantastic service without the runaround. We’re your pit stop for all things auto! Thanks for the trust! ? #TheShopHeber #JeepLife
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Thanks for the fantastic review! ?✨ Quick, easy, and budget-friendly—sounds like the trifecta of auto repair! We're thrilled you had a great experience. Looking forward to seeing you again when your ride needs some TLC! #TheShopHeber #AutoCareExperts
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We appreciate the kind words! ? Our team loves diving deep into vehicle issues faster than a speeding car! ?? Thanks for choosing The Shop in Heber for your auto needs. We’re here to keep you rolling smoothly! #AutoRepair #TopNotchService
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We're thrilled you had a speedy visit! ?? At The Shop, we believe in quick fixes and happy drivers. See you soon for your next pit stop! #AutoCare #QuickService
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We’re revved up to hear you enjoyed our speedy, friendly, and fair service! ?? Your recommendation fuels our passion to keep providing excellent care. Thanks for the love! ❤️ #TheShopHeber #AutoCareExperts
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Thanks for the fantastic review! ? We're honored to earn the trust of a professional mechanic! ?? Our team is always here to provide the best service with a smile. Remember, a happy car is a well-serviced car! #TheShopHeber #CustomerAppreciation
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We’re thrilled to have earned your trust for 5 years! ?? You know what they say, a smooth ride starts with a reliable shop—and we aim to keep you cruising! Thanks for believing in us! ? #TrustTheShop #AutoCareExperts
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Thanks for the awesome review! ?️ We're thrilled our team could get you back on the road on time! ? We're here to keep your car and your spirits running smoothly. Until next time! #AutoExperts #HeberPride
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We’re thrilled to hear you had a stellar experience with us! ?✨ Trustworthy and thorough is our middle name (well, sort of)! Thanks for the shoutout—your support keeps us revving! #TrustTheShop #AutoRepairExperts
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Thanks for the awesome review! ?? We pride ourselves on being the superheroes of auto repair—quick, honest, and efficient! ?‍♂️ We appreciate your trust in us. Keep those wheels rollin'! #AutoCare #HeberHeroes
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Thanks a ton for your kind words! We're glad we could oil your engine and your day! ?? Our friendly team is always here to keep you rolling smoothly. Come back anytime for more automotive magic! ✨ #TheShopInHeber #OilChangeExperts
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We're revved up to hear you think we’re the best in Heber! ?? Thanks for appreciating our attention and efficiency—we promise to keep those engines running smoothly! #BestInHeber #AutoCare
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