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SureCritic / VW Dealer / Towne Volkswagen
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Towne Volkswagen

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(893 Reviews)
83
Write a Review

Score Details

5 stars
92%
4 stars
4%
3 stars
1%
2 stars
<1%
1 star
1%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
1
Total ReScores™
4.0
ReScore™ Average
83
Net Promoter Score ®

Business Details

Categories
VW Dealer, New Car Dealer
Contact
(716) 683-3343
Business Hours

Business Hours

Mon
9:00 AM - 6:00 PM
Tue
9:00 AM - 6:30 PM
Wed
9:00 AM - 6:00 PM
Thu
9:00 AM - 6:00 PM
Fri
9:00 AM - 6:00 PM
Sat
9:00 AM - 5:00 PM
Sun
closed
* No Time Zone Provided
5255 Genesee St Bowmansville, NY 14026
Get Directions

Score Details

5 stars
100%
4 stars
<1%
3 stars
<1%
2 stars
<1%
1 star
<1%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores™
-
ReScore™ Average
83
Net Promoter Score ®

Business Details

Categories
VW Dealer, New Car Dealer
Contact
(716) 683-3343
Business Hours

Business Hours

Mon
9:00 AM - 6:00 PM
Tue
9:00 AM - 6:30 PM
Wed
9:00 AM - 6:00 PM
Thu
9:00 AM - 6:00 PM
Fri
9:00 AM - 6:00 PM
Sat
9:00 AM - 5:00 PM
Sun
closed
* No Time Zone Provided
5255 Genesee St Bowmansville, NY 14026
Get Directions

Score Details

5 stars
92%
4 stars
4%
3 stars
1%
2 stars
<1%
1 star
1%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
1
Total ReScores™
4.0
ReScore™ Average
83
Net Promoter Score ®

Business Details

Categories
VW Dealer, New Car Dealer
Contact
(716) 683-3343
Business Hours

Business Hours

Mon
9:00 AM - 6:00 PM
Tue
9:00 AM - 6:30 PM
Wed
9:00 AM - 6:00 PM
Thu
9:00 AM - 6:00 PM
Fri
9:00 AM - 6:00 PM
Sat
9:00 AM - 5:00 PM
Sun
closed
* No Time Zone Provided
5255 Genesee St Bowmansville, NY 14026
Get Directions
All Departments' Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(893 Reviews)
Write a Review
Recent Reviews
AC
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Amendon C.
Cressona, PA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
01/14/2023
0
Category: Service
Overcharged and stil had issues!!!! $2700
I came in with a 2015 VW Jetta TDI. I developed a coolant leak and required immediate attention, I was also working out of town. When I dropped the car off I was not given a loaner, I was told they had none available so I had to wait until one of the guys I work with could puck me up. After 5 days was told the car was done and they wanted to do a coolant flush since the coolant I needed to put in apparently was not compatible even though the bottle claimed to be for BMW and VW. I asked hiw much the bill was and I was told $2700 and another $400 if I wanted them to do a coolant flush. I said no to the coolant flush since they should have done that while working on the waterpump. After picking up the car I popped the hood and realized they never actually topped off my coolant, the reservoir was low, so I went back inside and was told they could not give me any antifreeze for my car even though THEY WORKED ON IT AND NEVER REFILLED THE COOLANT later I discovered the reservoir itself was not bolted down. I ended up taking my car to another dealer where I live and they flushed the coolant for $150 and told me they only charge $1500 for the waterpump and timing chain. I fully recommend avoiding this place and going somewhere else if possible. I went to J. Bertolet Volkswagen in Orwigsburg Pa
JM
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JASON M.
Alden, NY
2012 Volkswagen Passat
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/05/2023
verified customerVerified Customer
10
Category: Service
Excellent service
Excellent service. I love the dealership
DK
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Debra K.
Buffalo, NY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/05/2023
10
Category: Service
Lisa is great!
I just wanted to take time to commend Lisa Martin in the service department for her great customer service! Lisa is great at getting you in on time and taking care of you, without making you feel “rushed “. She made sure that I understood everything that needed to be done to my vehicle. She was also spot on with the time estimate for the repair! She makes me feel like an important customer, even though I am only there once, or twice a year. Her attention to detail, and people are excellent. Towne Volkswagen is very blessed to have her.
JA
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JOHN A.
Orchard Park, NY
2022 Volkswagen Atlas
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/30/2022
verified customerVerified Customer
10
Category: Service
Service
Service experience was great. My service was completely quickly. Waiting area was comfortable. Staff was friendly and helpful.
TS
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TYLER S.
Cheektowaga, NY
2021 Volkswagen Tiguan
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/28/2022
verified customerVerified Customer
10
Category: Service
Service
Perfectly timed and executed
Verified Customer
Buffalo, NY
2022 Volkswagen Atlas
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/21/2022
verified customerVerified Customer
10
Category: Service
VW Atlas work completed quickly.
Brianna understood that my Service appointment was both important and time sensitive. I needed one service item completed and another issue tested and diagnosed before leaving on a holiday road trip. Both were completed in time!
Thanks to Bri, Lisa, Parts Dept & my VW tech(s). Hopefully only see you in 1 year or 10k miles, whichever comes first. :)
Verified Customer
Clarence Center, NY
2021 Volkswagen Atlas
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/21/2022
verified customerVerified Customer
10
Category: Service
Lisa is the best
Have been to service a few times over the past 2 years and Lisa is a consistent face and very customer focused; she deserves recognition!!
PF
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PAUL F.
Williamsville, NY
2022 Volkswagen Golf R
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/15/2022
verified customerVerified Customer
10
Category: Service
Recalls and maintenance.
Everything was awesome and finished in a timely fashion.
DM
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DAVE M.
Lancaster, NY
2021 Volkswagen Tiguan
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/15/2022
verified customerVerified Customer
10
Category: Service
Great Customer Service
First time bringing my car for service at Towne VW and I had a great experience. Setting up the appointment was super easy online. Once I got to the dealership the staff was extremely nice and polite and got me set up. They offered drinks and snacks and a nice waiting area. They also dropped me off at home and picked me up with their shuttle service. My service advisor was Lisa and she is a great person and very nice. The Shuttle drive was Johnny and he was the nicest guy and we had a great conversation both rides. Customer service is a very important thing when I go to a dealership for anything. I am really glad with Towne's customer service and attitude. Lisa and Johnny are great assets to Towne. I will definitely keep going to Towne for all my VW needs. Thank you!!
LM
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LAURIE M.
Lancaster, NY
2014 Volkswagen Passat
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/10/2022
verified customerVerified Customer
8
Category: Service
Got me right in for service and got the job done again!
The service department always does what they say they will.
Verified Customer
Williamsville, NY
2019 Volkswagen Atlas
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/10/2022
verified customerVerified Customer
10
Category: Service
Super nice people, good rates, excellent dealership
Good rates and not expensive for a dealership. People are friendly, and I’ve never had a bad experience there
DK
DAVID K.
East Amherst, NY
2013 Volkswagen Jetta Sedan
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/08/2022
verified customerVerified Customer
8
Category: Service
Jetta TDI
Very quick found the problem and very good communication.
Kristen G. from Towne Volkswagen responded on 12/09/2022 09:56 AM

We are so happy to see that you had a good experience here! Our TDI customers are so loyal to the brand and to their diesel...it is our pleasure to take great care of you and your Jetta!

JM
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JOHN M.
Buffalo, NY
2018 Volkswagen Tiguan Limited
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/08/2022
verified customerVerified Customer
10
Category: Service
Very pleasant experience
Everything I wanted to be taken care of was. I’m very grateful for the services that were provided. Thank you very much.
Kristen G. from Towne Volkswagen responded on 12/09/2022 09:54 AM

Thank you for this lovely review! We are grateful for you and your visit! We will see you again! 

WD
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WILLIAM D.
Lockport, NY
2019 Volkswagen Jetta
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/08/2022
verified customerVerified Customer
10
Category: Service
as always the service was top notch!!
You have the most efficient and friendly staff in western New York!!!
Kristen G. from Towne Volkswagen responded on 12/09/2022 09:53 AM

Wow! This is one of the best reviews we can receive! We always strive for efficiency, but the friendliness comes from the employees being happy in the workplace. Our managers take great care of us and that trickles down through the staff- thank you for noticing!

Verified Customer
Akron, NY
2018 Volkswagen Jetta
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/08/2022
verified customerVerified Customer
10
Category: Service
Happy with experience
Very professional. Quick service. Happy they completed the work within the given time frame.
Kristen G. from Towne Volkswagen responded on 12/09/2022 09:51 AM

Thanks so much for this! We always try to be as efficient as we can by getting you in and out quickly while still performing our best work! We appreciate you bringing your Jetta in and we will see you again!

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