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Total Automotive Maintenance

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(201 Reviews)
89
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Score Details

Last 30 Day Trend

Active Business

ReScore Reviews

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores
-
ReScore Average
89
Net Promoter Score ®

Business Details

About

A family-run business for over 25 years, Total Automotive Maintenance services and repairs most vehicles, foreign and domestic. Total Automotive is a Maryland State Inspection Station and an Authorized Emissions Repair Facility. We perform all factory recommended services. ASE certified and AAA approved. Total Automotive is conveniently A family-run business for over 25 years, Total Automotive Maintenance services and repairs most vehicles, foreign and domestic. Total Automotive is a Maryland State Inspection Station and an Authorized Emissions Repair Facility. We perform all factory recommended services. ASE certified and AAA approved. Total Automotive is conveniently located in Riverdale, Maryland, just 1 1/2 miles from the College Park Metro station ...more

Categories
Auto Maintenance, Oil Change, Repair Shop
Contact
(301) 277-2768
Closing in 21 minutes
Business Hours

Business Hours

Mon
7:30 AM - 6:00 PM
Tue
7:30 AM - 6:00 PM
Wed
7:30 AM - 6:00 PM
Thu
7:30 AM - 6:00 PM
Fri
7:30 AM - 5:00 PM
Sat
9:00 AM - 4:00 PM
Sun
closed
* Eastern Time (Us & Canada)
5416 Quesada Rd Riverdale, MD 20737
Total Automotive Maintenance's Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(201 Reviews)

GR
GARY R.
Washington, DC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/17/2025
verified customerVerified Customer
10
Excellent Service
Always good and HONEST work from this shop.
Never a problem
Ken L. from Total Automotive Maintenance responded on 02/20/2025 09:33 AM

We appreciate your positive feedback regarding your experiences with our shop. It is gratifying to know that you find our work to be honest and reliable. Maintaining a high standard of service is our priority, and your comment reaffirms our commitment to excellence. Thank you for choosing us for your automotive needs.


SJ
SASHALEE J.
Riverdale, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/17/2025
verified customerVerified Customer
10
Very honest with what they do
Very honest and fast.
Ken L. from Total Automotive Maintenance responded on 02/20/2025 09:33 AM

We appreciate your feedback regarding our services. It is gratifying to know that you found our team to be honest and efficient. Your satisfaction is of great importance to us, and we strive to maintain high standards in our work. Thank you for choosing Total Automotive Maintenance.


SR
SEBASTIAN R.
Washington, DC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/08/2025
verified customerVerified Customer
10
Helpful, quick, trustworthy!
I really enjoyed my experience here. I was helped by Fernando, who has noticeably friendly presence. They changed the oil in my car fast and notified me about other things that need to be addressed. The communication was excellent. I will definitely be going back.
Ken L. from Total Automotive Maintenance responded on 02/11/2025 09:32 AM

We appreciate your positive feedback regarding your experience at Total Automotive Maintenance. It is encouraging to hear that you felt welcomed and well-informed throughout your visit. Our team strives to provide efficient service while ensuring that all necessary information is communicated clearly to our customers. We look forward to serving you in the future and are committed to maintaining the same level of service.


CS
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CLARANCE S.
College Park, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/17/2024
verified customerVerified Customer
10
Multiple repairs
As usual the work performed was outstanding! I had many issues with my Toyota , almost 370,000 miles on it but I really like this Tacoma (2003) . Couldn’t just let it go to the junkyard. Total Auto was totally upfront with the cost to make it right . You really can’t go wrong with this shop . Totally honest !!!
Ken L. from Total Automotive Maintenance responded on 12/20/2024 09:33 AM

We’re glad to hear that the work met your expectations! Your Toyota Tacoma is clearly a loyal companion, and it’s great that you’re giving it the care it deserves instead of sending it off to the junkyard. We strive to be as upfront as possible, and it's fantastic that our honesty shines through. Here’s to many more miles of adventure with your trusty ride!


JM
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Jan M.
College Park, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/14/2024
10
Excellent, reasonable, professional service!
Excellent, professional !
Ken L. from Total Automotive Maintenance responded on 12/17/2024 09:34 AM

We're glad to hear that you found our service excellent and professional! It’s like putting on a perfectly tailored suit—always a great feeling. We appreciate your trust in us to keep your vehicle in top shape. If you ever have any questions or need further assistance, feel free to reach out. We're here to help!


Verified Customer
Riverdale, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/02/2024
verified customerVerified Customer
10
Great service, friendly, fair.
The guys here were very friendly, informative, and the estimate was higher than the final bill. I generally don't trust mechanics since I usually get talked down to or even scammed, but I trust these guys every time. They're honest and will work with you on price and schedule.
Ken L. from Total Automotive Maintenance responded on 12/05/2024 09:32 AM

We appreciate you taking the time to share your experience! It's fantastic to know that our team left you feeling informed and respected. We totally get it—trusting a mechanic can feel like asking a cat to fetch. We're glad you found us to be honest and accommodating. Your confidence in our services means the world, and we promise to keep up the good work. Drive safe, and we’ll be here if you ever need anything!


Verified Customer
Cheverly, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/01/2024
verified customerVerified Customer
10
Best auto place ever!
I have been taking my old Toyota there for years. Their work is always outstanding.
Ken L. from Total Automotive Maintenance responded on 10/01/2024 01:33 PM

It's fantastic to hear that you’ve put your trust in us for all these years! Your old Toyota is clearly aging like fine wine, with a little help from our team. We’re delighted to keep it running smoothly and efficiently for you. Here’s to many more miles together, and perhaps a few more adventures on the road!


EM
EDWIN M.
Hyattsville, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/25/2024
verified customerVerified Customer
10
Happiest Customer in Town
Tony, Fernando and Ken are automotive geniuses!They treated my wife's Infiniti QX70,with such respect and care. They went above and beyond to, make sure everything was done,they kept in contact with me throughout the entire process,no surprises at the register. The car feels like it's floating on air! Again,Thank you for your excellent customer service and being a great team to work with!! Edwin M.
Ken L. from Total Automotive Maintenance responded on 09/26/2024 08:45 AM

We appreciate your generous feedback! It's fantastic to hear that Tony, Fernando, and Ken made your wife's Infiniti QX70 feel like it's ready for a cloud nine road trip. We pride ourselves on clear communication—no one likes surprises at the register unless they’re birthday parties, right? Thank you for choosing us and for your kind words about our team. Safe travels on that air-floating ride!


PR
Paul R.
Hyattsville, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/24/2024
verified customerVerified Customer
Category: Service
Paul said they are really good, and they always get him in right away.
Recommended
Ken L. from Total Automotive Maintenance responded on 09/26/2024 08:46 AM

We appreciate your glowing review! It's great to hear that we’ve been able to get you in quickly—timing is everything, especially when it comes to car troubles. We always strive to keep things running smoothly, both for your vehicle and your schedule. Your support means a lot to us!


ST
SHAMAR T.
New Carrollton, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/26/2024
verified customerVerified Customer
10
Sensor change
They had reasonable pricing quick service. Customer service went very well and respectful. Will return for more repairs.
Ken L. from Total Automotive Maintenance responded on 08/28/2024 01:11 PM

We're delighted to hear you had a great experience with us, Shamar! Quick and respectful customer service is what we're all about. We're glad you found our pricing reasonable too. We look forward to helping you with future repairs. Drive safely!.


Verified Customer
Bowie, MD
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
08/14/2024
verified customerVerified Customer
8
Quality Car Care
We appreciate the efficient, excellent care at Total Auto! They help us keep costs in line with great maintenance, and are our first call when issues crop up.
Ken L. from Total Automotive Maintenance responded on 08/17/2024 09:32 AM

Thank you for your valuable feedback! We're delighted to hear that you find our maintenance services efficient and cost-effective. It's always a pleasure to assist you with your automotive needs, and we're thrilled that we're your go-to choice for vehicle care. If you ever have any further concerns, please don't hesitate to get in touch. Your continued trust in us is greatly appreciated!


SJ
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SHEILA & OLIVER J.
New Carrollton, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/26/2024
verified customerVerified Customer
10
Saved our trip
Due to Total Auto's evaluation and fixing our car, in confidence, we drove safely. The car was in a hazardous state, but Total Auto saved our trip.
Ken L. from Total Automotive Maintenance responded on 07/27/2024 01:44 PM

We're thrilled to hear that our auto evaluation and repair brought you peace of mind on your trip. Ensuring your safety on the road is our top priority, and we're delighted to have been able to help. Thank you for choosing Total Automotive Maintenance for your car needs!


GP
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GEORGE P.
Riverdale, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/23/2024
verified customerVerified Customer
9
Highlander tune-up
When leaving Total Auto, my vehicle drove like it was brand new.
Ken L. from Total Automotive Maintenance responded on 07/26/2024 09:32 AM

We are thrilled to hear that your vehicle is driving like it's brand new after visiting Total Auto! We strive to provide top-notch service to all our customers. Thank you for taking the time to share your experience. We look forward to serving you again in the future!


Verified Customer
Clearwater, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/18/2024
verified customerVerified Customer
10
Awesome service
Fernando did a wonderful job figuring out what was wrong with my car. He had a quick turnaround and I was driving my car again before I knew it!
Ken L. from Total Automotive Maintenance responded on 07/21/2024 09:32 AM

We're thrilled to hear that Fernando provided a wonderful experience for you and quickly got you back on the road. Thank you for trusting us with your car, we appreciate your business and hope to see you again!


CS
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CLARANCE S.
College Park, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/04/2024
verified customerVerified Customer
10
Clutch replacement
I experienced a worn out clutch on my 2003 Toyota Tacoma 360,000 miles on it. Ken the manager agreed to have it replaced in about a week. It took them two days and everything works correctly. The professional workmen ship is a rarity in most shops but not in Total Auto. To me the personal attention is a real plus .
Ken L. from Total Automotive Maintenance responded on 07/07/2024 09:31 AM

We appreciate you taking the time to share your experience with us, and we're thrilled to hear that our team was able to promptly and professionally replace the worn-out clutch in your Toyota Tacoma. Providing personal attention and delivering high-quality workmanship are values we strive to uphold at Total Auto. Thank you for choosing us for your automotive needs!


Displaying Review 1 - 15 of 201 in total
Service Coupons and Posts
Thank you for your kind words! We strive to provide honest and reliable service every time. Your trust in us is greatly appreciated. 🚗🔧 #TotalAutomotiveMaintenance #CustomerSatisfaction
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We sincerely appreciate your kind words! Honesty and efficiency are our top priorities at Total Automotive Maintenance. Thank you for trusting us with your vehicle. We look forward to serving you again! 🚗✨ #CustomerSatisfaction #TotalAutomotiveCare
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We're thrilled to hear you had an outstanding experience with our team! ?? Keeping your Tacoma on the road is our mission, especially with those impressive miles! Thanks for trusting us; honesty is our policy! #ToyotaTough #TotalAutoMaintenance
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Wow, thank you for the shout-out! ?✨ We aim to keep things running smoothly and professionally—just like your engine! We're thrilled you had a great experience with us. Keep cruising! #TotalAutoCare #ProfessionalService
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? Wow! We’re blushing! ? A huge shoutout to our amazing team—Tony, Fernando, and Ken—for treating every car like royalty! ? We're thrilled your Infiniti QX70 feels like it's flying! ? Thanks for the kind words! #CustomerLove #AutomotiveExcellence ?✨
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?✨ We're thrilled to know you enjoyed our speedy service and friendly team! We promise to keep the prices reasonable and the smiles plentiful. Looking forward to seeing you again for more repairs! Thanks for the love! ❤️ #TotalAutomotive #HappyCustomers
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Thanks for the awesome review! ? We're delighted we could keep you safe on your journey. Your trust means the world to us! Can't wait to help you out again. #Grateful #TotalAuto
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Hey there! ?? We are thrilled to hear that your car felt like new after visiting us! Thank you for the awesome review! ?#TotalAutomotive #HappyCustomers
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? We're thrilled to hear about your positive experience with our team, thanks for the 5-star review! We take pride in our professional workmanship and the personal touch ?? #TotalAuto #CustomerAppreciation
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? We're thrilled you had a great experience with our brake rotor resurfacing service! Thank you for choosing Total Automotive, and we're glad we could save you some $$$! We look forward to seeing you again soon. #HappyCustomers #TotalAutomotive
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? We're thrilled to hear that we've been hitting the mark for you and your wife, Jan! Thanks for the aces review! We're always here to keep you rolling smoothly. #CustomerAppreciation #TotalAutomotive
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Thanks for trusting us with your ride, Alexander! ? We're thrilled to hear you had a great experience at Total Automotive. Looking forward to seeing you again soon! #TotalAutomotive #CustomerAppreciation
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? Thank you for the awesome review! We're thrilled to hear that you enjoyed our service. Our team's dedication to professionalism and timeliness is what sets us apart! ?? #TotalAutomotive #CustomerSatisfaction
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Thanks for the ⭐⭐⭐⭐⭐ review, Rachel! We're delighted to hear that you had a great experience with our friendly staff. Your support means the world to us! ?? #TotalAutomotive #CustomerAppreciation
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Thanks for the 5-star review, Leo! ? We're thrilled to hear that you had a great experience with us. Our team always aims for fast service with a smile. ? #TotalAutomotive #HappyCustomers
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Thanks for the stellar review, James! ? Our team is thrilled to hear about your positive experience. We aim to provide top-notch service with a side of expertise. Your trust means the world to us! #TotalAutomotive #CustomerAppreciation
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Thank you for the ⭐⭐⭐⭐⭐ review! ? We greatly appreciate your kind words about our amazing technicians and exceptional customer service. ? #TotalAutomotive #CustomerAppreciation #GreatTechnicians #ExceptionalService
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Thanks for your loyalty, Michael/Meredith! We appreciate your trust in us for over 30 years. ? #TotalAutomotive #Riverdale
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Thanks for the great review, Sharon! ? We're so glad you had a positive experience with us at Total Automotive. #TotalAutomotive #Riverdale
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Thanks for the amazing review, Tom! ? We're so glad you had an awesome experience with us. We appreciate your recommendation! #TotalAutomotive #Riverdale
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Thanks Kay! ? We're thrilled to hear you had a great experience with us. #TotalAutomotive #Riverdale
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Thanks for the kind words, David & Anna! We're so glad you had a great experience with our team. ? #TotalAuto #Riverdale
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??? #Riverdale #TrustworthyMechanic #HappyCustomer
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Thanks for the kind words, Theresa! ? We're so glad to hear that you had a great experience with us. We strive to provide the best service and we're glad we could help you out. #TotalAutomotive #Riverdale
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??#Riverdale's #1 auto shop! Honest advice, no upsells. #Trustworthy #Reliable #Riverdale
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Thanks for the kind words, Marianna! ? We're so glad you feel more informed about your car. ? #TotalAutomotive #Riverdale
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Thanks for the great review, Sheila & Oliver! We're so glad you had a great experience at Total Automotive. ?? #Riverdale #TotalAutomotive #CustomerSatisfaction
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Thanks for the great review, Kay! ? We're so glad you trust us with your car and that we were able to get it done quickly. #TotalAutomotive #Riverdale
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Thanks for the kind words, Kay! ? We're so glad you had a great experience with Fernando and our team. ? #Riverdale #TotalAutomotive #Subaru #CarCare
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Thanks for the great review, Tim! We're so glad you and your family trust us to take care of your cars ? Fernando is a great asset to our team! #TotalAutomotive #Riverdale
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We're so glad we could help Christel get their Ford Focus back on the road! ?? #TotalAuto #Riverdale #CustomerService #Cars
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