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Tom Wood Collision Center

Average Score
Overall Rating 3.3/5Overall Rating 3.3/5Overall Rating 3.3/5Overall Rating 3.3/5Overall Rating 3.3/5
3.3
(8 Reviews)
0
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Score Details

5 stars
50%
4 stars
8%
3 stars
<1%
2 stars
<1%
1 star
41%

Last 30 Day Trend

Active Business

ReScore Reviews™

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores™
-
ReScore™ Average
0
Net Promoter Score ®

Business Details

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Contact
(317) 848-6707
No Business Hours Provided

Business Hours

* No Time Zone Provided
9727 Bauer Dr Indianapolis, IN 46280-1904
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Tom Wood Collision Center's Reviews
Overall Rating 3.3/5Overall Rating 3.3/5Overall Rating 3.3/5Overall Rating 3.3/5Overall Rating 3.3/5
3.3
(8 Reviews)
Write a Review
Recent Reviews
SK
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Stephen & Diane K.
SUBA Ascent Bronze Edition w/7-Passenger Seating
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/20/2025
verified customerVerified Customer
10
Great job
Chris McPhail and Josh with customer care as well as all the staff were fantastic. Extremely pleased
JT
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Jeffrey T.
SUBA Impreza Premium w/Continuously Variable Transmissi
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/26/2025
verified customerVerified Customer
10
Quality Repairs
Fast friendly service, always updated on status of repairs.
KK
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Kimber K.
SUBA Forester Premium w/Continuously Variable Transmiss
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/26/2025
verified customerVerified Customer
10
Great work and communication
My estimator Scot was very thorough in his inspection and estimate. He worked hard to keep costs reasonable as it was a minor repair that I was paying for out of pocket. The level of communication about my vehicle's status was great. Highly recommend.
EB
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Evan B.
SUBA Outback Onyx Edition XT AWD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/23/2025
verified customerVerified Customer
10
Outback Repair
Lane was great!
MS
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Mark S.
SUBA Outback Touring w/Continuously Variable Transmissi
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/29/2024
verified customerVerified Customer
8
Bad start, better ending.
I tried two times to schedule an appointment and did not receive a return call to make an appointment. I had to go in person in order to schedule the vehicle drop-off. Once scheduled, Chris became my contact with the collision center. He kept me informed as to what was happening, and assisted me with dealings with the insurance company. While it was disappointing when a part shortage drastically increased the amount of time my vehicle was at the shop, this would have been the case no matter what repair center I had chosen. And it is likely that Chris' actions to find the part at another Subaru dealer ended up shortening the wait time by a fair amount. From what I see and experience so far, the repair work done was quite thorough and complete.
YS
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Yen-Ting S.
SUBA Outback Limited w/Continuously Variable Transmissi
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
01/29/2024
verified customerVerified Customer
0
Collision repair
Very bad experience.
Josh P. from Tom Wood Collision Center responded on 01/31/2024 03:54 AM

We're sorry to hear about your experience. Please feel free to reach out to us at 317-688-6223 to get directly to the GM to discuss the experience and let us know what we can do to assist. Thank you.

MC
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Marllys C.
Noblesville, IN
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
11/28/2023
0
I will never go there again!
I can't say that we necessarily have a problem with the quality of work, it is too soon to tell. That being said, the experience was nothing but an ordeal from day one. First of all, we dropped our car off at our scheduled appointment time, however our car was not even touched for 2 weeks. Our car was completely driveable, so there was no reason to have it sitting on their lot. We were fortunate we did not have to pay for a rental car.

Secondly, they only have one insurance company that they consider "in network" (State Farm.) They constantly tried to use the fact that our insurance company (Nationwide) was not their "in network" insurer to explain away every delay and every pricing issue. Our insurance adjuster, who was very experienced in dealing with "out-of-network" situations, tried for a week to reach them to discuss the issues. But, it wasn't until we threatened to remove our car and take it to another shop that they finally returned our insurance adjuster's calls and began to work with them.

Estimates were changed, prices were increased from one supplement to the next. At one point, the Tom Wood adjuster blamed a portion of the escalating costs on requirements Subaru placed on their shop. On multiple occasions our contact at Tom Wood spoke to me in condescending tones. When he finally returned our insurance adjuster's calls, he spoke to her in the same manner. Tom Wood's adjuster tended to have an "our way or the highway" attitude to the entire process. He seemed genuinely angry that our insurer was negotiating costs instead of just cutting a check.

They had our car for 44 days. To repair a cracked front bumper cover. For 2 weeks it was just sitting there in the "queue", almost a week was wasted by them not returning calls to our insurance. We did not have parts delays. The overall management of the experience caused unnecessary stress and unnecessary time without our vehicle.
JV
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Justin V.
Subaru Legacy
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
09/04/2023
verified customerVerified Customer
0
Never come here.
From start to finish my experience at the Tom wood collision center has been an absolutely disaster. Do not trust this place. Take your business elsewhere. The timeline of repairs, communication, and project management here is absolutely unacceptable. I have not had my car for four months and have been given every excuse under the sun. Do not bring your car here. Avoid at all costs.
Josh P. from Tom Wood Collision Center responded on 09/12/2023 06:15 AM

Thank you for taking the time to provide feedback on your recent experience at our collision center. We sincerely apologize for the extended timeline and the challenges you faced throughout the repair process of your Subaru. We understand your frustration with the delay in completing your repairs, which was due to a combination of factors. Unforseen insurance delays and parts avalability issues, notably the seat belt, do not make the situation any easier. There are occasions when unexpected circumstances can lead to delays, and for that, we are truly sorry.

Regarding communication, we acknowledge that we fell short of your expectations, and we are committed to addressing this issue. We will take steps to enhance our communication protocols to ensure that future customers do not face a similar experience. 

We appreciate your patience and understanding throughout this challenging process. Please know that your feedback will be used as a learning opportunity for our team to make improvements and ensure that future customers receive the level of service they deserve. If you have any further concerns or would like to discuss your experience in more detail, please feel free to contact us directly.

Sincerely, 
Josh Piccione
General Manager
Tom Wood Collision

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