Verified CustomerHi Chris
Thank you! A 5-star review with a specific, actionable suggestion for improvement… that’s something we can work with! We tell all clients to plan to leave their vehicle with us for the whole day and we call when it’s done. We can’t guarantee specific return times with the 30-or-so vehicles on our schedule each day, and there’s an in-depth explanation about it on our website. (https://tomdwyer.com/2025/newsletters/why-do-we-need-your-vehicle-for-the-whole-day/). But we understand folks are planning their own schedules too, and that updates would help. We discuss all these review comments in our monthly Service Advisor meetings, so you're on the agenda and we’ll see if we can improve our process. That “excellent communication” IS something we pride ourselves on, so any suggestion to make it more excellent is very welcome. Thanks Chris!
Just one recommendation to keep the “excellent communication” rating. If a customer, who has made an appointment, drops their car off first thing in the AM (or better yet - dropped it off the previous evening prior to close), a 20 second call, or text before noon with a quick update would be great.
Getting the first - and only - call after 17:00 to say the car is ready is a little too late.
Otherwise, keep up the good work.
C.Giesemann
Customer for life