Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.
No short nor sweet.
Had an appointment to have my A/C drained and recharged. June 27th 2025. 0800
I was told maintenance would be complete in 45 minutes to 1 1/2 hours.
Stuck in waiting room for Four + (4) hours.
They then stated it was "completed".
(They attributed the A/C cycling to a "wiring short" )
An incorrect diagnosis.
On the drive home the air conditioning started shooting out HOT air.
Checked under the hood and could see where the cooling fluid was leaking.
Took vehicle to Ford dealership.
They diagnosed part of the problem : both A/C Pressure switches (High and Low) needed to be replaced.
Called T Plus to alert them to the problem. Incompetent / incomplete Service.
Spoke with T Plus on Sat. June 28th to reschedule an appointment for Monday 06-30-2025 @ 0800 to remedy their failure to repair the issue and pointed out the leak in the system they did not correct.
Waited for 1 1/2 hours for the "air tech" to arrive at T Plus.
He was 1 1/2 hours late to the job.
Proved to him there was not a wiring "short". Used multi meter on the pig tail.
I could engage the A/C clutch at will. Proving is was not a "wiring short".
I was told it would be done in 4 hours. I called 6 hours later for status.
Was told they were waiting on my approval for the cost of the maintenance.
That call never came. At that point I approved the cost of the repairs.
And was told installing the two parts costing $30 each from Autozone would cost $300 dollars
Told them the A/C clutch cycles on / off every 10 seconds or so.
(I thought the cycling was from low refrigerant. Hence the complete drain and recharge)
To date the problem has not been fixed nor has any help been offered.
Still NO A/C.
I want a refund. Period.