Roseville Tires Plus' Reviews

3.9

(114 Reviews)

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Recent Reviews

David L.

Saint Paul, MN

03/20/2024

Epic clusterf***

Brought my car in with a flat tire on the rear passenger side early Saturday morning. Tried to change it to the spare myself, but the bolt were put on so tight (by Tires Plus!) that they could not be removed, not one. Broke one off trying to remove it, which of course created a massive additional expense. Even AAA could not remove a single lug nut. AAA guy and I both hard an air leak on the bottom of the tire. Manager told me they might not be able to fix it on the weekend,, but Monday for sure. On Monday I called late afternoon and they hadn't even looked at it. If they had told me this from the beginning I would have brought it somewhere else. On Tuesday they looked at it and called with a message saying they had inspected the entire vehicle and recommended $2,000 worth of repairs, including new front tires. Not being inclined to give business to people who had already screwed me on the pace of repairs, I said no. Came in to get my car and found it had the exact same flat tire it did when I brought it in. They were ready to charge me $250 for doing exactly nothing to improve the condition of my car. They said it needed a new tire, because there was a leak in the *side* of the tire (there wasn't when I brought it in). I had no choice to buy a new tire, which I did. Got charged $166 for the new tire and $350 overall. The tech told me that he took off charges related to the repair of the tire. What repair? I wondered. What was the other $190 for? Wheel stud repair on a stud that they themselves had tightened beyond all reason. Would love to trust them about the $2,000 worth of additional repairs they recommended, but I think I will take my business elsewhere forever.

Daisy H.

Saint Paul, MN

07/18/2023

Horrible service

Everytime I schedule an oil change at this location I show up at the scheduled time and every time they say oh i don't see you in the system and have to reschedule for a different time this is the second time this has happened yesterday it was scheduled with Leon I believe he the owner/manager and he scheduled it for today at 3pm however I show up and they say again I don't see you scheduled in the system we can schedule you for tomorrow unprofessional when I had to get a new tire I had an oil change previous to getting a new tire the girl that did the oil change said my tire would not hold air but was holding air just fine before she touched it the day of getting a new tire I they assured me they had the tire I wanted but when I got there it was oh we don't have it you can wait until we get it which I couldn't because my tire wasn't holding air so I had to get a lesser tire it's frustrating I won't be back!!!!

Dale H.

Saint Paul, MN

11/15/2022

Professional quick service

I have been working with this store for 30 years. They always have high quality service and do what they say they're gonna do. Very honest. I highly recommend them

Dana and Tom V.

Amery, WI

12/05/2019

No Service

Brought my vehicle in at 10am for an 11am appointment to get the tires replaced. My husband noted that we must get the vehicle back by 3pm because we live out of town and need to pick up our child from school. When I dropped the vehicle off I said I needed it by 2:30pm but NO later than 3pm. I received no phone call saying it was done, but hoped it was. We arrived at 2:50pm and it was not even started. The tech said it was next and when asked how long it would take, he said about an hour. He said we could reschedule. My husband had already taken a half a day off work to have the work done. This was so unacceptable.

Not Recommended

Goblin G.

Saint Paul, MN

11/15/2019

Horrible Service

Scheduled an appointment to get a set of tires. 5.5hrs later received the vehicle with a broken stud. This was obviously broken as the lug-nut stuck out away from the wheel and the stud was broken clean through. The technician clearly knew he broke it and just stuck the nut back in the wheel. I was asked to return the next day to have the stud/lug-nut replaced at no charge. 8hrs later I receive the vehicle with the wrong type nut. When I inquired; I was lied to by the technician saying they no longer made lug-nuts for my truck. I went across the street and purchased the correct lug-nut from O'Reillys for $3. Now I have to take it somewhere else to get the lug-nut exchanged and the others checked out to make sure they are not stripped and/or over torqued. This is the second time I have issues like this with Tires Plus Larpenteur. The last time they rotated my tires they broke the stud but claimed no responsibility and would not fix it. This is because I had driven off the lot with out inspecting the vehicle first. Ended up costing me $112 at the the dealer to fix. I get it prices are low on tires but at what cost! I'm definitely paying more for piece of mind somewhere else. I recommend you do the same.

Not Recommended

JULIAN E.

Saint Paul, MN

Ford Focus

07/11/2016

Verified Customer

Flat tire, taken care of quickly

Came in with a low leak. Turned out the tire had a nail and needed to be replaced. The employees were very polite and explained what was going on and gave me my options. Got it fixed same day. Pretty fast service.

Recommended

UNIVERSITY OF M.

Saint Paul, MN

Chevrolet Silverado

07/04/2016

Verified Customer

Great people

The entire staff, especially Rob, was great. Very helpful, knowledgeable, and didn't make me feel pressured. Overall, it was a good experience.

Recommended

BOUSSELAM N.

Saint Paul, MN

Pontiac Vibe

07/03/2016

Verified Customer

tire rotation

tire rotation was included with oil change but they did not do it.
they said i need alignment in order to have the tires rotated !

Recommended

LETTIE M.

Saint Paul, MN

Lincoln MKZ

06/23/2016

Verified Customer

Friendly service. Car completed on time

Service was great

Recommended

Gregg L., Manager from Roseville Tires Plus responded on 06/24/2016 04:30 AM

THANK YOU LETTIE MCCOY WE REALLY THANK YOU FOR LET US SERVICE YOUR CAR NEED

ROBERT TAYLOR

PHEMELO T.

Saint Paul, MN

Pontiac Grand Prix

06/22/2016

Verified Customer

long wait shitty job!!

The car passenger side front wheel shakes when you put the brakes on and never did that before the visit!!!

Not Recommended

Gregg L., Manager from Roseville Tires Plus responded on 06/23/2016 04:40 AM

DEAR: PHEMELO TSHANE

SORRY ABOUT YOUR ISSUE HERE AT MY STORE CAN YOU PLEASE CALL ME AT 651-645-5409 ASK FOR ROBERT I AM STORE MANAGER I REALLY THINK I CAN FIX YOUR ISSUE.

RICK/KATHLEEN K.

Saint Paul, MN

Ford Escape

06/17/2016

Verified Customer

Tire problem

Fixed a leaking tire. They did it in a timely manner. I was satisfied with the service.

Recommended

Gregg L., Manager from Roseville Tires Plus responded on 06/18/2016 04:41 AM

hey rick/kathleen

thank you for your business hope to see you again some day.

Robert Taylor
Store Manager

ROBERT T.

Minneapolis, MN

Mercedes-Benz C230

06/07/2016

Verified Customer

Great place take your car

The team is very good and professional when recommend services about your vehicle .

Recommended

Gregg L., Manager from Roseville Tires Plus responded on 06/08/2016 04:18 AM

thanks robert for your business see you next time

DUNCAN O.

Saint Paul, MN

Toyota Camry

05/28/2016

Verified Customer

service

awsome

Recommended

Gregg L., Manager from Roseville Tires Plus responded on 05/28/2016 11:50 AM

Thank you, Duncan for the great review
hope to see u again someday

KIRK R.

Saint Paul, MN

Hyundai Santa Fe

05/26/2016

Verified Customer

Great Service

Came in with a punctured tire. They were able to patch it and save the tire (and save me from having to buy 4 new tires). Always good work at this location. Beth is the best.

Recommended

JAMES and NICOLA O.

Saint Paul, MN

Ford Mustang

05/20/2016

Verified Customer

Great service

Met the new manager on our visit and another visiting manager.... new set of tires on my car in the time promised, friendly people. Great job !!!

Recommended

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