business image

Thomas Hyundai

Average Score
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(855 Reviews)
76

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 3.9/5Overall Rating 3.9/5Overall Rating 3.9/5Overall Rating 3.9/5Overall Rating 3.9/5
Original Review
Overall Rating 2.3/5Overall Rating 2.3/5Overall Rating 2.3/5Overall Rating 2.3/5Overall Rating 2.3/5
16
Total ReScores
3.9
ReScore Average
76
Net Promoter Score ®

Business Details

About

Thomas Hyundai in Cumberland, MD. is staffed with expert technicians who provide the highest quality Hyundai repair and maintenance. Thomas Hyundai in Cumberland, MD. is staffed with expert technicians who provide the highest quality Hyundai repair and maintenance.

Categories
Hyundai Dealer, Auto Repair, Auto Maintenance
Contact
(301) 724-6310

Business Hours

Mon
8:00 AM - 5:00 PM
Tue
8:00 AM - 5:00 PM
Wed
8:00 AM - 5:00 PM
Thu
8:00 AM - 5:00 PM
Fri
8:00 AM - 5:00 PM
Sat
8:00 AM - 1:00 PM
Sun
closed
* Eastern Time (Us & Canada)
10325 Mt Savage Road Cumberland, MD 21502
Service Department's Reviews
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(855 Reviews)

JP
gravatar
James P.
Westernport, MD
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
04/25/2024
0
Category: Service
Total Failure
Let me start by saying, I have purchased all kinds of vehicles in my life to include, Ford, Chevy, Toyota, Nissan, Volvo, Audi Kia and unfortunately Hyundai. I have purchased from a multitude of dealerships.

My Hyundai Santa Fe that is less than 2 months old and has 8000 miles on it had to be towed to Thomas of Cumberland. Thomas evaluated the vehicle and advised the radiator had a pinhole leak in the radiator that was caused from outside influence. There is no damage to the grill, the underneath of the vehicle or anywhere for that matter. Apparently the vehicle is so poorly designed that normal driving can cause a puncture in the radiator. Thomas was willing to do nothing to help me, other than to be condescending towards me and to try to charge me nearly $1400 for a repair. I did not purchase the vehicle at Thomas or I am sure this would have been handled differently. Unfortunately, Hyundai would only tow it to the closest dealership and not where I bought it from. Do not buy Hyunda and at all costs, do not deal with Thomas Hyundai
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