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The Kar Shop

Average Score
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(814 Reviews)
-33
Write a Review

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
1
Total ReScores
5.0
ReScore Average
-33
Net Promoter Score ®

Business Details

About

We take pride in providing the best automotive service around. We take pride in providing the best automotive service around.

Categories
Auto Repair, Car Maintenance, Tires
Contact
(479) 636-7467

Business Hours

Mon
7:00 AM - 5:30 PM
Tue
7:00 AM - 5:30 PM
Wed
7:00 AM - 5:30 PM
Thu
7:00 AM - 5:30 PM
Fri
7:00 AM - 5:30 PM
Sat
closed
Sun
closed
* Central Time (Us & Canada)
2700 N Woods Ln Rogers, AR 72756
The Kar Shop's Reviews
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(814 Reviews)

CD
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Christopher D.
Bentonville, AR
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
04/30/2025
0
1/5 stars. I really wish I could have given zero.
TL;DR: The KAR Shop is a slick business where you will pay a premium for UX frills like logo branding, online customer case tracking, and text-based updates- including upsell solicitations that invite you to have additional repairs done- but where the value you will get for your money will be mediocre at best. If your experience is like mine then thousands of dollars of repair work will not resolve the issue that brought you there in the first place and you will end up returning multiple times with the same problem while the diagnosis goalposts keep moving and the costs keep ballooning.

The good news is that all KAR Shop staffers I interacted with were polite and professional.

The bad news is that despite three visits and twice being assured that the repair was successful, the A/C issue that brought me to KAR remains unresolved and I am out nearly two thousand dollars. Taking my vehicle to The KAR Shop was a total waste of money and a very costly misadventure for me.

Here is a summary of the experience, with the worrying moments enumerated.

Made appointment over the phone for my 2006 Honda CR-V for next week and described A/C issues. Was told A/C inspection was between one- and two-hundred dollars but that additional A/C servicing would run $300-$ 400. Got end-of-week text with link to an intake form. Completed form. #1) Got another text over the weekend asking me again to complete an identical intake form that was missing all the data I previously entered. After hours drop-off of vehicle Sunday. Filled out hard-copy form detailing A/C issues when leaving key in night-drop. #2) Was contacted Mon. A.M. and asked to summarize A/C issues as though I had not now twice explained my vehicle issues. #3) Got text later Mon. with invitation to authorize 8 additional repair items totaling ~$3,100, including replacing one windshield washer jet for over $100. #4) Got call end-of-day Mon. and told that A/C issue could not be found but that the upsold repairs were coming along. Car stayed overnight. Authorized hose-replacement repair for A/C. #5) Called end-of-day Tues. and told that A/C repairs could not be completed because the ordered part could not successfully be attached due to sizing mistake. Was told car would be kept another night. Got call Wed. that vehicle is done, works great, and A/C is nice and cool. #6) Arrived at shop Wed. eve and was given the keys to another customer vehicle. #7) Once key mistake was sorted, I started my vehicle and heard a new noise from the engine. #8) Began driving with A/C and within 5 minutes knew that it was not repaired. Called KAR to make return appointment and reported new noise from engine. #9) Staff member A tried to convince me that new engine noise was not new but was from one of the upsell repairs I had declined. Returned vehicle to KAR Thurs. Was called Friday and told that A/C now needed new fan for ~$500. I expressed frustration at the customer experience so far and staff member C said that I could have a discount and pay ~$325 instead. #10) Was later contacted by staff member B who had no knowledge of the new engine noise I reported. Staff B tried to convince me that it was an old CR-V suspension recall issue. I convinced staff B that it was a new noise coming from engine. #11) Was called back later by staff member A and told that noise was caused by one of the upsell repairs that was installed incorrectly. Was again told that vehicle is done, works great, and A/C is nice and cool. Picked up car on Friday when weather made A/C unnecessary, and didn’t drive car again till following week, where I discovered within 15 minutes of using A/C/ that it was not fixed.

This is where we now stand. The KAR Shop wants another $800 to keep repairing the A/C on my vehicle. They assure me that this is all that is needed to make it work, but of course they’ve told me exactly that twice already and were plainly wrong both times. It took me no effort at all to discover that neither repair was complete, so their quality control process is highly ineffective if not absent altogether. If for some inane reason you are looking for shade-tree mechanic results at dealership prices, then congratulations you have more dollars than sense and I guess The KAR Shop is perfect for you; however, if you value either your money or your own mental health, then you should steer very clear of this place.

BW
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Bill W.
Bella Vista, AR
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/06/2024
10
Required service for my 2011 Lexus RX 350
One of the main reasons why my 2011 Lexus keeps going and going is because of the exceller service and care provided by the Kar Shop. Thank you guys!
Bill Wright

BA
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Brandon A.
Rogers, AR
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
12/08/2023
0
Qualified mechanics but NOT trustworthy in serving customer first
I've taken 3 different vehicles to this shop for an opinion on different issues due to it's proximity to my home. Each time I've come away with recommendations for repairs on several things that seemed questionable and unnecessary which led me to get 2nd opinions each time. The 2nd opinions have always come back far cheaper, more reliable, and were communicated much better. The only time I did have work completed by this shop, it had to be redone by a different shop. The mechanics may be certified, but the business is certainly not putting customers first and foremost. It's sad that these types of situations create more distrust in automotive businesses.

MM
Monique M.
Bella Vista, AR
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/13/2020
verified customerVerified Customer
Category: Service
Monique said everything went fine at this place. The service was done to her satisfaction, they were nice and did the job. She didn't have any problems.
Recommended

RM
Robert M.
Bella Vista, AR
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/13/2020
verified customerVerified Customer
Category: Service
Spoke with Steve. He said he's happy with them. He said he's happy every time he goes there.
Recommended

BG
Bill G.
Bella Vista, AR
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/08/2020
verified customerVerified Customer
Category: Service
Bill said the service was good and the employees were friendly.
Recommended

RA
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RANDY A.
Rogers, AR
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
02/05/2020
verified customerVerified Customer
This business has changed over the years!
Was shocked to see the amount that my oil change cost! Didn’t ask what oil we preferred ,just assumed synthetic. Over the years I had nothing but praise for this place. Now miss the front desk that used to be! Seems to be a turnover problem!
Not Recommended
Kevin B., General Manager from The Kar Shop responded on 02/05/2020 08:39 AM

Boy, we hate reading this. I'm not sure what happened that caused the confusion or change in how you view our service but we are sorry and want to earn your business again in the future. We reviewed your last visit here and it appears it was with your 2011 Toyota Venza. Toyota requires a full synthetic oil in your engine. We always use manufacturer suggested fluids unless the customer makes a request for something different and even then, we will discourage anything other than factory recommended fluids. Your engine also holds 7 qts of oil  so the 2 extra quarts did add a little to the cost. We charge $64.95 for a full synthetic oil change and then an extra $8.50 for each quart above 5 . We routinely compare our prices with surrounding businesses and this is comparable. We also always include a free 40 pt comprehensive inspection and free tire rotation along with brake inspection every other oil change. These added values make our price very competitive and you get premium quality parts and service. We should have done a better job explaining all of this during your visit and for that, we apologize. 


MM
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Mary Lou M.
Rogers, AR
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/05/2020
Trustworthy, friendly, fast service.
My husband would never use anyone else to take care of his truck.
I started using Kar Shop at his urging when I was not happy with the dealership which I will not name. Very happy I made the change.
Recommended
Kevin B., General Manager from The Kar Shop responded on 02/05/2020 08:42 AM

Thank you so much May Lou! It is a pleasure serving you and Jerry. We truly appreciate your business and look forward to serving you for years to come.


TW
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TERRIE W.
Garfield, AR
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/30/2020
verified customerVerified Customer
Great work, great prices, great group of guys!!
This is a great place to take your car. I always feel they give me honest and fair estimates on the work, and never try to sell me something I don't need. I feel confident when I do business here. They are my go to Kar Shop.
Recommended

Verified Customer
Rogers, AR
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/30/2020
verified customerVerified Customer
Got my pickup in and out in great time.
Good work and on time when you said it would be done.
Recommended

Verified Customer
Rogers, AR
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/28/2020
verified customerVerified Customer
IN & Out in no time at all!
We love working with the guys at The KAR Shop. Always polite and respectful. I have no trouble at all asking my wife to take the car in for services or repairs. Clean waiting room with drinks, magazine and a TV. Thanks guys!
Recommended
Kevin B., General Manager from The Kar Shop responded on 01/28/2020 08:59 AM

Thank you so much! Reviews like this make our day. Love the 5 stars. We look forward to seeing you next time your vehicles require service or maintenance.


CH
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CANDY H.
Garfield, AR
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/23/2020
verified customerVerified Customer
Recent visit for oil change and tire rotation
All the staff at The Kar Shop are top notch. Trust them with my vehicle. They go above and beyond to make sure my vehicle is in great shape before I leave the shop.
Recommended
Kevin B., General Manager from The Kar Shop responded on 01/23/2020 10:08 AM

One of our favorite people leaving me one of our favorite reviews!!! Thabnk you so much Candy for trusting us to take care of your Jeep Wrangler. See you again next time!


RH
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RICK H.
Bella Vista, AR
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/22/2020
verified customerVerified Customer
Kar Shop visit
My visit, as always, was a good experience. The staff was running on time and was very courteous. My truck underwent an annual checkup and possible issues were located and discussed. Only items that needed attention were listed and discussed. My wife and I have taken our vehicles to The Kar Shop for several years now and we are always very satisfied with the staff and their work.
Recommended
Kevin B., General Manager from The Kar Shop responded on 01/22/2020 09:38 AM

Thank you for the great review and the 5 stars! Anytime the Silverado needs attnetion please give us a call.


TB
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TRISH B.
Rogers, AR
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/16/2020
verified customerVerified Customer
Excellent as always!! Fast and honest service :-)
Jack and Keith are great, the staff ifs great! Been coming here since they opened and recommend to everyone. Thank you!
Recommended
Kevin B., General Manager from The Kar Shop responded on 01/16/2020 11:43 AM

THANK YOU!!!! We love our customers that turn into friends. We look forward to seeing you guys next time the Honda Odyssey needs attention.


BW
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BILL W.
Bella Vista, AR
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/14/2020
verified customerVerified Customer
Great service. Fair pricing!
On time service at a very fair price for their work.They service both my Lexus and Honda vehicles!
Recommended
Kevin B., General Manager from The Kar Shop responded on 01/15/2020 09:13 AM

Thank you for the kind words and the 5 stars! We really do appreciate it.

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