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SureCritic / Subaru Of Portland
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Subaru Of Portland

Average Score
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(6 Reviews)
77
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Score Details

5 stars
86%
4 stars
4%
3 stars
4%
2 stars
4%
1 star
<1%

Last 30 Day Trend

Active Business

ReScore Reviews™

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores™
-
ReScore™ Average
77
Net Promoter Score ®

Business Details

Categories
Contact
(503) 232-2823
No Business Hours Provided

Business Hours

* Pacific Time (Us & Canada)
107 Se Grand Ave Portland, OR 97214-1108
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Subaru Of Portland's Reviews
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(6 Reviews)
Write a Review
Recent Reviews
DK
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Dorey K.
SUBA Forester w/Continuously Variable Transmission
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
08/14/2024
verified customerVerified Customer
3
Not Thrilled with Customer Service or Overall Experience
A lot I'd like to say here, but too much to type out the whole experience... Ultimately, as a woman, and someone who has never been hit by a car before, I felt like I wasn't well taken care of, was pushed around by customer service, and treated like an easy sales opportunity. My car was hit (to no fault of my own) in July. After lots of hassle with filing a police report, dealing with the driver & vehicle owner, back and forth calls & emails with my insurance and the other vehicle owner's insurance, I finally found out that the other vehicle owner's insurance was going to pay for all of my car's repairs. I came to the Subaru Body Shop to get an estimate before I even knew who was going to pay for repairs, because I wanted to get a sense of how bad the damage was, and jump start the process. From the afternoon I stepped foot in the Subaru Auto Body Shop, the main person who assisted me just made me feel like I was unintelligent and an easy target to make money. There were several miscommunications throughout the entire process of getting an estimate, being unnecessarily pushed to bring the car in before I had sorted things out with insurance, dropping the car off, picking up and returning the rental car, the actual repairs, communication about the repairs and timeline, picking up my vehicle, dealing with insurance, figuring out how long to keep the rental car, etc. It was stressful enough having my car hit. So then to also feel like getting it repaired was a hassle, frustrating, confusing, and an easy opportunity to get easy money out of the insurance company / make a sale just, frankly, sucked. I specifically went to the Subaru Body Shop to get an above average experience, receive excellent & reputable care, and not only did the Subaru Dealership / Service recommend their own Body Shop, but so did the insurance company who was going to pay for everything — to ensure the job got done properly because my car is still under an extended warranty. Navigating the whole situation was a mess and I hope I never have to go through it again! My car looks nice now, thankfully, and I got it back yesterday, but only after calling to complain to the manager, haggling with insurance to pay for extra days with the rental car, and waiting on edge to get the job done for days due to miscommunications amongst the staff at the body shop. I hate to be a complainer, I usually love Subaru & all of their staff when it comes to things like oil changes & engine maintenance, but this body shop experience was not fun at all whatsoever.
Duoc Dinh (. from Subaru Of Portland responded on 08/15/2024 09:17 AM

We're sorry to hear about your negative experience at our auto body shop. We sincerely apologize for the frustrations and inconveniences you faced throughout the process of getting your car repaired. The situations you encountered do not align with the standards of customer service we aim to uphold. Your feedback is incredibly valuable to us, and we will use it to improve our processes and ensure that similar issues do not occur in the future. We appreciate your understanding and want to assure you that we are taking your concerns seriously. If there is anything else you'd like to discuss or any additional feedback you have, please feel free to reach out to us. Thank you for sharing your experience, and we hope to have the opportunity to provide you with a much-improved experience in the future.

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