Sprayglo Conyers
EA
Eddie A.
GA
Verified Customer
Eddie said the overall experience was okay, the guys were great. He rated the overall experience a 4, because they were so busy. They didn't have a little bit more time to talk.
Recommended
This review was collected via phone interview by Customer Research Inc.
Kurt D. from Sprayglo Conyers responded on 05/16/2011 05:28 AM
Eddie: We're sorry we didn't have a lot of time to hang out that day. You happened to stop in at one of those times when we had a rush of customers all at once. We were trying to give each customer equal attention and apologize if you felt like you needed more of our attention.
BB
Billy B.
GA
Verified CustomerBilly said he rated a 3 because he thought his door could have been painted a little better.
Recommended
This review was collected via phone interview by Customer Research Inc.
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Michael L.
GA
Verified CustomerMichael said there was no repair just paint work. He had to call to get updates on his vehicle. He said he had no communication with the shop just his estimator. He mentioned that they could have done a better job on the paint work. They got paint splatter on his windows.
Recommended
This review was collected via phone interview by Customer Research Inc.
Kurt D. from Sprayglo Conyers responded on 05/16/2011 05:39 AM
Michael: We apologize if your windows had something on them! We take great care to detail every car before it is delivered back to the customer. That includes cleaning the windows with a cleaner and 0000 steel wool to remove any contaminants such as overspray. We always strive to put you back in a car that was cleaner than when you dropped it off. Please feel free to stop by any time to let us clean your windows! Thank you for the opportunity to serve you.
BR
Brandon R.
GA
Verified CustomerBrandon said he noticed some bubbles in the paint on his hood and he is thinking of taking it back to have them redo it.
Recommended
This review was collected via phone interview by Customer Research Inc.
Kurt D. from Sprayglo Conyers responded on 05/16/2011 05:40 AM
Brandon: As always, we invite any customer with concerns to please stop by and let us take a look at your vehicle so we can assess the situation. Please stop by and see Brian when you get some free time. Thank you for the opportunity to serve you!
LM
Linda M.
GA
Verified CustomerSpoke with Tom. Tom said it ended up being about 4 days later to get his vehicle back due to not being able to get the paint right. There was a lack of communication when it comes to being informed during the repair process. When he was talking with this business, they kept putting him off.
Recommended
This review was collected via phone interview by Customer Research Inc.
Kurt D. from Sprayglo Conyers responded on 05/16/2011 06:00 AM
Mr. Martin is correct in saying it took us a little longer than we first anticipated to complete his car. I'd like to clarify why this was true. Mr. Martin was made aware that their was a distinct possibility of delays to his repairs since his car body was made primarily of fiberglass. Mr. Martin was made aware in the beginning that we do not specialize in fiberglass repair/refinishing and that we can not offer any warranty on repaired and painted fiberglass parts. This was acknowledged on the repair authorization that he signed. Also, Mr. Martin changed the color from a light silver to Black. I also made Mr. Martin aware when he chose black that this was going to enhance every imperfection in the vehicle, which it did. When Mr. Martin saw the car for the first time after being painted, he did indeed see some areas that were not as easily visible under the lighter silver color. Because of this, and because Mr. Martin is a regular repeat customer, we went above and beyond the call of duty and we repaired the areas of concern and repainted the vehicle at no charge to the customer. Mr. Martin stopped by the shop almost daily to check the status of his vehicle, so he knew where the car was every step of the way. In the end, the vehicle looked beautiful and Mr. Martin was thrilled!
AR
Al R.
GA
Verified CustomerAl said he was satisfied with the quality of the repair, however, he has to bring the vehicle back to the business, because the paint is starting to bubble up, by the back driver side door handle. The vehicle belongs to his wife and she is planning on bringing it back 4/2/2011. He has been a repeat customer of the business for about 8 years and he has never had any issues with them.
Recommended
This review was collected via phone interview by Customer Research Inc.
Kurt D. from Sprayglo Conyers responded on 05/16/2011 06:02 AM
Al: As always, we would love for you to stop back by and let us take a look at your area of conern. Thanks for being a great customer!
IL
Ivan L.
GA
Verified CustomerIvan stated that the business forgot to replace the emblems on his vehicle. He spoke with the business and is taking the vehicle back in to have the issue resolved.
Recommended
This review was collected via phone interview by Customer Research Inc.
WB
Willie & Kim B.
GA
Verified CustomerKim said the business painted 2 of her other vehicles, prior to this visit.
Recommended
This review was collected via phone interview by Customer Research Inc.
JA
James A.
GA
Verified CustomerJames said Sprayglo did an excellent job on the paint work.
Recommended
This review was collected via phone interview by Customer Research Inc.
TB
Tiffany B.
GA
Verified CustomerTiffany said this business did a good job.
Recommended
This review was collected via phone interview by Customer Research Inc.
KH
Kim H.
GA
Verified CustomerKim said she had 2 estimates done and they gave her the best one.
Recommended
This review was collected via phone interview by Customer Research Inc.
Displaying Review 101 - 111 of 111 in total