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South Charlotte Hyundai

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(97 Reviews)
81
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Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
Original Review
Overall Rating 3.1/5Overall Rating 3.1/5Overall Rating 3.1/5Overall Rating 3.1/5Overall Rating 3.1/5
32
Total ReScores
4.7
ReScore Average
81
Net Promoter Score ®

Business Details

Categories
Contact
(704) 551-0664
No Business Hours Provided

Business Hours

* No Time Zone Provided
8525 South Boulevard Charlotte, NC 28273
Sales Department 's Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(97 Reviews)

Verified Customer
Waxhaw, NC
ReScore Review™
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
03/28/2022
verified customerVerified Customer
0
Category: Sales
Just keeps getting worse.
After leaving a review critical of the finance guys hard sell of an extended warranty, now I get a letter telling me that they can’t extend me credit. A man with a credit rating over 800 cant get credit through Hyundai? Seems a bit like someone is using their position to get revenge.

Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
03/07/2022
2
Category: Sales
Hard sell on extended warranty a real put off.
The finance guy did a real hard sell on the extended warranty. I repeatedly told him I wasn’t buying it under any circumstances but he kept pushing and pushing and pushing and……they nearly lost the sale because he was a total ARSE.
GREGORY M. from South Charlotte Hyundai responded on 03/07/2022 03:24 PM

Mr Isenberg, thank you and your wife for your purchase-we appreciate your business and your future business.  Gabe explained to me your experience with Hashim in the business....I can completely understand your position with him as I personally sit him down after you left to give him counseling in his repeated efforts to sell you a warranty.  He is new to our store so I expressed to him very strongly that we do not bager our customers to buy any product.....the is not our code of conducting business. My only request is to ask that you would consider rescoring your experience with Gabe because the overall score of the review only affects him with his performance with Hyundai....as your comments have been noted along with action taken on my part.  Thanks in advance for your consideration and I hope you and your wife enjoy the Santa Fe.

GREGORY M. from South Charlotte Hyundai responded on 03/28/2022 09:32 AM

Your loan was approved and booked/finalized on 2/26/2022 with Hyundai Motor Finance-not sure why any letter was sent to you.

GREGORY M. from South Charlotte Hyundai responded on 03/28/2022 12:27 PM

Thanks for your business we are sorry for the mailing of the letter sir.


MB
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Mary B.
Waxhaw, NC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/22/2022
verified customerVerified Customer
10
Category: Sales
Hyundai Venue
The salesperson was very knowledge, took time to explain everything about the Venue I leased. Everyone was friendly made me feel comfortable and welcome.
This is my third lease from South Hyundai.
GREGORY M. from South Charlotte Hyundai responded on 02/22/2022 09:13 AM

Mary, thanks for your purchase and continued support to South Charlotte Hyundai.


LA
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Leandro A.
Huntersville, NC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/18/2022
verified customerVerified Customer
10
Category: Sales
Straight forward process
Clarity on price and inventory options. No hassle. Great experience.
GREGORY M. from South Charlotte Hyundai responded on 02/18/2022 11:18 AM

Thanks for your Palisade purchase and the 5 Star Rating


LH
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Linda H.
Indian Land, SC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/09/2022
verified customerVerified Customer
10
Category: Sales
Great experience. Salesperson (Daniel) could not have been more helpful. Extremely knowledgeable of and pleasant to work with. He followed up by phone and with a very nice thank you card.
Great experience. Salesperson (Daniel) was very pleasant, friendly and knowledgeable. He followed up by phone to make sure I didn’t have any questions. I also received a very nice thank you note. Will definitely recommend him to a friend who is looking to buy a new car.
GREGORY M. from South Charlotte Hyundai responded on 02/10/2022 03:19 PM

Linda, thank you for your business and the kind words for Daniel Coleman Jr....enjoy your new Sonata.


Verified Customer
Charlotte, NC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/08/2022
verified customerVerified Customer
9
Category: Sales
Good service
Very friendly. Accommodated to my need and knew how to solve them.
GREGORY M. from South Charlotte Hyundai responded on 02/08/2022 02:53 PM

Enjoy you Tucson.....thanks for the business and the 5 Star rating.


Verified Customer
Charlotte, NC
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/02/2022
verified customerVerified Customer
10
Category: Sales
Jasmine
Dion was a great salesman's with a wonderful personality.

Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
02/02/2022
9
Category: Sales
Jasmine
Took awhile for sunroof installation
GREGORY M. from South Charlotte Hyundai responded on 02/02/2022 08:34 AM

Jasmine, we appreciate your business-i hate that Dion did not provide 5 Star service during the sale....we can set appointment to have him review the options of the vehicle again when your time is available to stop by or he can facetime with you.  Sorry for the delay in the sunroof installation, but the installer has had huge delays receiving product that comes from CA during COVID because the freight/trucking industry.


Verified Customer
Charlotte, NC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/30/2022
verified customerVerified Customer
10
Category: Sales
Awesome!
Great service!
GREGORY M. from South Charlotte Hyundai responded on 01/31/2022 05:34 AM

Thanks for the Palisade purchase and the 5 Star Rating-enjoy your new ride.


PS
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Patrick S.
Rock Hill, SC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/14/2022
verified customerVerified Customer
10
Category: Sales
No hassle
We have always enjoyed our car buying experience here. No pressure or stress and they want to do right by the customer.
GREGORY M. from South Charlotte Hyundai responded on 01/14/2022 05:43 AM

Thanks for choosing our dealership and the 5 Star Review


AP
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Angela P.
Charlotte, NC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/11/2022
verified customerVerified Customer
10
Category: Sales
Great Service
Nick was awesome!
GREGORY M. from South Charlotte Hyundai responded on 01/11/2022 09:47 AM

Enjoy your new Tucson.....thanks for your business and the 5 Star Rating


DW
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David W.
Charlotte, NC
2022 Hyundai Ioniq Hev
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/03/2022
verified customerVerified Customer
10
Category: Sales
Great experience
Overall fantastic experience from start to finish. Gabe was top notch. Excellent communication
GREGORY M. from South Charlotte Hyundai responded on 01/03/2022 04:09 PM

Thanks for you purchase as well as the great review and kind words for Gabe.


AB
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Amber B.
Norway, SC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/28/2021
verified customerVerified Customer
10
Category: Sales
Friendly Service
Daniel Coleman, Jr. was our salesman. Daniel was very respectful and personable. It was a pleasure dealing with Daniel and South Charlotte Hyundai.
GREGORY M. from South Charlotte Hyundai responded on 12/28/2021 12:18 PM

Thanks for your purchase and the kind words in the 5 Star Review....send all your friends and family to Daniel Coleman


HS
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Harold S.
Spartanburg, SC
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
12/19/2021
9
Category: Sales
Review update
I want to make clear that I had no issues with the sales department and my sales rep, Philip Oden - I consider him the best car salesman I have dealt with. Philip is very knowledgable of the cars, personable and professional. The dealership followed up with me to resolve my other issues.
GREGORY M. from South Charlotte Hyundai responded on 12/21/2021 06:04 AM

Thank you for your consideration of the increase scoring to 4 out of 5 Stars.


HS
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Harold S.
Spartanburg, SC
2022 Hyundai Santa Fe Hev
ReScore Review™
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
12/19/2021
verified customerVerified Customer
9
Category: Sales
Finance Department issue resolved
South Hyundai reached out to me and agreed to resolve my issues with the finance department.

Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
12/18/2021
6
Category: Sales
Too much unnecessary items added by dealer
Same old dealer tactics of add on unnecessary preps and addition of unnecessary maintenance and extended warranty contracts that must be canceled.
GREGORY M. from South Charlotte Hyundai responded on 12/18/2021 12:11 PM

We appreciate your repeat business and your loyalty to Phil Oden-we hope that  you will consider rescoring your time spent with Phil......also it's time for your neighbor to upgrade.


KD
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Katherine-Ann D.
Boone, NC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/10/2021
verified customerVerified Customer
10
Category: Sales
Great Dealership
This Hyundai dealership was great. Very clean and professional and awesome about helping me get what car I wanted.
GREGORY M. from South Charlotte Hyundai responded on 12/12/2021 09:21 AM

Thanks for your purcahse of the new Accent and the 5 Star rating-Happy Holidays!!


LL
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Latasha L.
Matthews, NC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/09/2021
verified customerVerified Customer
10
Category: Sales
In love with the South Charlotte Hyundai Team
This is my 3rd Hyundai and from the same dealership. The team at South Charlotte Hyundai is exceptional and know how to handle their customers. They are the most loving team I’ve ever bought a vehicle from. No matter the circumstance they do what they have to do and they stay in contact with you throughout the year. I love South Charlotte Hyundai
GREGORY M. from South Charlotte Hyundai responded on 12/09/2021 06:37 AM

Thanks for you continued support of our dealership and the loving 5 Star Review-Happy Holidays!!!


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