business image

SORENSEN'S AUTOMOTIVE

Average Score
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(35 Reviews)
100
Write a Review

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores
-
ReScore Average
100
Net Promoter Score ®

Business Details

About

We have been family owned and operated since 1965. We service the Graham, Eatonville, and Spanaway area. Customers have come to depend on our honest, reliable service and auto repair. We are a full service shop covering ALL of your vehicle needs from Lube Oil Filter Change, Brakes, Tune-ups, Alignments, Tires and Tire Repair, Coolant We have been family owned and operated since 1965. We service the Graham, Eatonville, and Spanaway area. Customers have come to depend on our honest, reliable service and auto repair. We are a full service shop covering ALL of your vehicle needs from Lube Oil Filter Change, Brakes, Tune-ups, Alignments, Tires and Tire Repair, Coolant System, Fuel System, and so many more!!! We look forward to giving our customers fair, competitive, pricing with out suggesting work that isn't needed. ...more

Categories
Auto Maintenance, Auto Repair, Car Maintenance
Contact
(253) 262-3434

Business Hours

Mon
8:00 AM - 5:00 PM
Tue
8:00 AM - 5:00 PM
Wed
8:00 AM - 5:00 PM
Thu
8:00 AM - 5:00 PM
Fri
8:00 AM - 5:00 PM
Sat
closed
Sun
closed
* Pacific Time (Us & Canada)
10015 213th Street Ct E Graham, WA 98338-8457
SORENSEN'S AUTOMOTIVE's Reviews
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(35 Reviews)

KF
gravatar
Kris F.
Graham, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/09/2021
10
Excellent work, reasonable prices, reliable quotes
I have never been more pleased with a mechanic's work than I have with Sorenson's. They have always gone beyond what I expected. I am so impressed with this repair shop, when I purchased my last car it leaked oil. I was told by the dealer that I could bring it in to the lot's repair shop. I brought my car in the next day for an estimate and it was more than I could afford at the time. Later I brought my car to Sorenson's and asked for an estimate, it was almost half of what the first repair shop quoted. Sorenson's did an amazing job and my car never leaked oil again. Each time I have needed any work done, I am pleased with the results. I recommend Sorenson's to everyone I know. I usually drop my car off the night before the work is done and they call to explain why my car needed the work done and always took my budget in mind and gave me alternatives. There are never hidden charges, what the estimate says is exactly what I pay. I have been ripped off in the past but NEVER at Sorenson's. I have never had a bad experience with this company and will recommend them to everyone.

CB
gravatar
CHERYL B.
Eatonville, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/21/2021
10
Best automotive shop around!
Awesome experience, fast, friendly, affordable, and most of all professional I would recommend this to everyone

PT
gravatar
Pete T.
Graham, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/19/2021
10
Always reliable and great to work with
Outstanding service and workmanship. Great staff good to their words.

RJ
gravatar
Richard J.
Graham, WA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
01/26/2021
Car idled worst after work complered
Shop replaced fuel pump and idle air control valve car idled at 3000-4000 rpm at stop light after coming to stop CEL is on due to P0442 code service manager told me I would have to take the car to ford to have computer flashed to relearn IAC. Car went back several times results never changed. I was refunded 180.00 for the IAC and labor spent over 700.00 dollars and have to take it to another shop to get the small evaporative leak diagnosed and repaired. Harold was made aware of the CEL The service was totally unacceptable I hate having to pay twice to have car fixed.
Not Recommended

ED
gravatar
Eve D.
Ashford, WA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
12/21/2020
Not so honest.
I had my car last year to have the tires changed and they punctured one of the tires in the process. At the time they admitted it and replaced it. Then they sent. me a bill and charged me $200.00 for the tire! I did not pay the $200. I had the car in for a tire and oil change this year, and they would not send a bill or release it until they were paid. They also overcharged again. I have been their customer for years... They are not worth doing business with.
Not Recommended

JG
gravatar
John G.
Graham, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/28/2018
verified customerVerified Customer
Great place, great techs
This place does great work for a fair price. They treat your car right and find exactly what the problem is and are honest about it. Wish I knew about them earlier.
Recommended

RB
gravatar
Ron B.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/22/2018
verified customerVerified Customer
GOOD service, good work and price!
These guys are always helpful and friendly as well as doing great work. They are always priced well. I have also been able to use a loaner car when mine is in the shop. :)
Recommended

RN
Robert N.
Washington
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/22/2018
verified customerVerified Customer
Category: Service
Robert said the service was good and he had no problems.
Recommended

MM
gravatar
Michelle M.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/16/2018
verified customerVerified Customer
Always very friendly and helpful.
They go above and beyond to make sure your vehicle is running to perfection before they send you on your way. The customer always comes first at Sorensen’s Automotive I would highly recommend this shop to anyone for their automotive repair needs.
Recommended

GG
Gary G.
Washington
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/16/2018
verified customerVerified Customer
Category: Service
Gary said there was no wait time and they solved the problem right away.
Recommended

TD
Ted D.
Washington
Ford Pickup
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/16/2018
verified customerVerified Customer
Category: Service
Ted said the service was good.
Recommended

ML
Mike L.
Washington
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/16/2018
verified customerVerified Customer
Category: Service
Mike said he was very happy with the service at this business. He wanted to thank them for the great service and suggests that they should keep up the great work.
Recommended

GH
Glenn H.
Washington
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/10/2018
verified customerVerified Customer
Category: Service
Spoke with Bonnie. She said the business has always done good work on her vehicle.
Recommended

ST
Sue T.
Washington
Toyota Pickup
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/09/2018
verified customerVerified Customer
Category: Service
Sue said that the staff are wonderful.
Recommended

KW
gravatar
Kevin and Carrie W.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/03/2018
verified customerVerified Customer
excellent service and work
I have taken a couple of my vehicles to Sorensens completely satisfied will return if I need to
Recommended
Businesses Near You
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(203 Reviews)
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(410 Reviews)
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(158 Reviews)
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0
(6 Reviews)
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(598 Reviews)
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.