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Smithwest Service Center

Average Score
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(518 Reviews)
81
Write a Review
Offers

Score Details

5 stars
86%
4 stars
7%
3 stars
1%
2 stars
1%
1 star
3%

Last 30 Day Trend

Active Business

ReScore Reviews™

ReScore
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
2
Total ReScores™
2.0
ReScore™ Average
81
Net Promoter Score ®

Business Details

About

At SmithWest Service Center, we stand apart from other auto repair shops in St. James, NY. With over 50 years of experience in the automotive repair industry, our skilled team of technicians and service experts is committed to treating every vehicle with care and precision. Our primary objective is to provide each customer with At SmithWest Service Center, we stand apart from other auto repair shops in St. James, NY. With over 50 years of experience in the automotive repair industry, our skilled team of technicians and service experts is committed to treating every vehicle with care and precision. Our primary objective is to provide each customer with exceptional service and reliable, long-lasting solutions for all their automotive needs. ...more

Categories
Auto Repair, Auto Maintenance, Car Maintenance
Contact
(631) 265-9885
Visit Website
Closed
Business Hours

Business Hours

Mon
7:30 AM - 5:30 PM
Tue
7:30 AM - 5:30 PM
Wed
7:30 AM - 5:30 PM
Thu
7:30 AM - 5:30 PM
Fri
7:30 AM - 5:30 PM
Sat
closed
Sun
closed
* Eastern Time (Us & Canada)
795 Middle Country Rd St James, NY 11780
Get Directions

Affiliations

Smithwest Service Center's Reviews
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(518 Reviews)
Write a Review
Recent Reviews
AT
AMANDA T.
NISSAN ROGUE
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/11/2025
verified customerVerified Customer
10
Amazing
10/10 experience. A quality honest and reliable mechanic is hard to come by these days. As a woman I feel like I always get screwed over upon picking up my car and the issues still persisting. Cars running amazing and I couldn’t be happier. The girl who helped me at the front desk was AMAZING such an angel so sweet and easy to communicate with.
Angelo S., Owner/Operator from Smithwest Service Center responded on 04/14/2025 05:46 AM

Thank you so much for taking the time to share your feedback about your experience with Smithwest Service Center Inc. We truly appreciate your input and are delighted to hear that you were satisfied with our services.


At Smithwest, we strive to provide our customers with the highest level of service, and your review reaffirms our efforts. It’s always our goal to ensure that every customer leaves fully satisfied, and your kind words motivate us to keep improving.


If you have any further comments or suggestions, please don’t hesitate to reach out. We’re here to help and would love to hear from you.


Thank you once again for your support!

BK
gravatar
BILL K.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/09/2025
verified customerVerified Customer
10
Smithwest review
I have been using Smithwest service station for many years . I have been very happy with the repairs they have made over the years . They are very professional and friendly! I would highly recommend Smithwest!
Angelo S., Owner/Operator from Smithwest Service Center responded on 04/14/2025 05:46 AM

Thank you so much for taking the time to share your feedback about your experience with Smithwest Service Center Inc. We truly appreciate your input and are delighted to hear that you were satisfied with our services.


At Smithwest, we strive to provide our customers with the highest level of service, and your review reaffirms our efforts. It’s always our goal to ensure that every customer leaves fully satisfied, and your kind words motivate us to keep improving.


If you have any further comments or suggestions, please don’t hesitate to reach out. We’re here to help and would love to hear from you.


Thank you once again for your support!

WS
WEQUI S.
ReScore Review™
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
04/14/2025
verified customerVerified Customer
0
Ladies was rude to my mother and grandfather on the phone
Lady’s weird and annoying, guys cool usually how it goes.
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
04/08/2025
0
Poor service
Horrible service rude to my family members who are older the lady specifically, and slammed my keys when I went to pick up my vehicle and had and attitude as expected.
Angelo S., Owner/Operator from Smithwest Service Center responded on 04/14/2025 05:58 AM

Thank you for taking the time to provide feedback regarding your recent visit to Smithwest Service Center. We strive to ensure every customer has a positive experience, and we’re sorry to hear that yours did not meet your expectations.


We have thoroughly reviewed all available vocal and camera footage from your visit and did not observe any instance of keys being slammed on the table or any inappropriate behavior towards customers. It’s important to us to understand the situation fully, and we would greatly appreciate hearing your perspective to ensure we address any concerns.


Please feel free to reach out to our General Manager, Mike, at your earliest convenience. He would be more than happy to discuss your experience and work towards a resolution.


Thank you once again for your feedback. We value your input and hope to hear from you soon.

RO
gravatar
RHONDA O.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/08/2025
verified customerVerified Customer
10
Repeat customer
The owner and staff always explain any work that needs to be done and what the cost will be. The waiting room is always clean and comfortable.
Angelo S., Owner/Operator from Smithwest Service Center responded on 04/14/2025 05:47 AM

Thank you so much for taking the time to share your feedback about your experience with Smithwest Service Center Inc. We truly appreciate your input and are delighted to hear that you were satisfied with our services.


At Smithwest, we strive to provide our customers with the highest level of service, and your review reaffirms our efforts. It’s always our goal to ensure that every customer leaves fully satisfied, and your kind words motivate us to keep improving.


If you have any further comments or suggestions, please don’t hesitate to reach out. We’re here to help and would love to hear from you.


Thank you once again for your support!

KG
KATHLEEN G.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/08/2025
verified customerVerified Customer
10
Always great
I trust them. I am told what needs to be done now and what can wait. There is no upsell and no pressure. I know when I leave my car is safe to drive. Even though I no longer live around the corner I am still going there for service
Angelo S., Owner/Operator from Smithwest Service Center responded on 04/14/2025 05:47 AM

Thank you so much for taking the time to share your feedback about your experience with Smithwest Service Center Inc. We truly appreciate your input and are delighted to hear that you were satisfied with our services.


At Smithwest, we strive to provide our customers with the highest level of service, and your review reaffirms our efforts. It’s always our goal to ensure that every customer leaves fully satisfied, and your kind words motivate us to keep improving.


If you have any further comments or suggestions, please don’t hesitate to reach out. We’re here to help and would love to hear from you.


Thank you once again for your support!

RM
gravatar
RAY M.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/31/2025
verified customerVerified Customer
10
Oil Change
I’ve been taking my car to Smithwest for years and I can always count on their workmanship and excellent customer service.
Angelo S., Owner/Operator from Smithwest Service Center responded on 04/14/2025 05:48 AM

Thank you so much for taking the time to share your feedback about your experience with Smithwest Service Center Inc. We truly appreciate your input and are delighted to hear that you were satisfied with our services.


At Smithwest, we strive to provide our customers with the highest level of service, and your review reaffirms our efforts. It’s always our goal to ensure that every customer leaves fully satisfied, and your kind words motivate us to keep improving.


If you have any further comments or suggestions, please don’t hesitate to reach out. We’re here to help and would love to hear from you.


Thank you once again for your support!

PH
PIA H.
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
03/31/2025
verified customerVerified Customer
5
Yearly inspection
I was told that my car could not pass inspection because my rear brake pads were pitted. 2 yrs prior, a different inspection station supposedly replaced my brakes, pads etc. I paid for the work to be done but feel unsure about the need for replacement.
The next day on the highway I noticed my hood moving up and down and realized it was not closed tightly. I had to find a spot to pull over, very difficult, and tightly close my hood. I could have had a terrible accident if the hood blew up into the air while I was driving.
DC
gravatar
DEBORAH C.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/30/2025
verified customerVerified Customer
10
Honest
Angelo and Cassandra and all the staff are very honest and knowledgeable. I never have a problem making an appointment. Their work is excellent.
Angelo S., Owner/Operator from Smithwest Service Center responded on 04/14/2025 05:48 AM

Thank you so much for taking the time to share your feedback about your experience with Smithwest Service Center Inc. We truly appreciate your input and are delighted to hear that you were satisfied with our services.


At Smithwest, we strive to provide our customers with the highest level of service, and your review reaffirms our efforts. It’s always our goal to ensure that every customer leaves fully satisfied, and your kind words motivate us to keep improving.


If you have any further comments or suggestions, please don’t hesitate to reach out. We’re here to help and would love to hear from you.


Thank you once again for your support!

FS
FRED S.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/29/2025
verified customerVerified Customer
10
FRED SEUFERT
Service was great as as expected very professional very satisfied customer
Angelo S., Owner/Operator from Smithwest Service Center responded on 04/14/2025 05:49 AM

Thank you so much for taking the time to share your feedback about your experience with Smithwest Service Center Inc. We truly appreciate your input and are delighted to hear that you were satisfied with our services.


At Smithwest, we strive to provide our customers with the highest level of service, and your review reaffirms our efforts. It’s always our goal to ensure that every customer leaves fully satisfied, and your kind words motivate us to keep improving.


If you have any further comments or suggestions, please don’t hesitate to reach out. We’re here to help and would love to hear from you.


Thank you once again for your support!

JS
JUDITH S.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/29/2025
verified customerVerified Customer
10
Timely skilled work on replacing my tire
Continued to excellent service
Angelo S., Owner/Operator from Smithwest Service Center responded on 04/14/2025 05:49 AM

Thank you so much for taking the time to share your feedback about your experience with Smithwest Service Center Inc. We truly appreciate your input and are delighted to hear that you were satisfied with our services.


At Smithwest, we strive to provide our customers with the highest level of service, and your review reaffirms our efforts. It’s always our goal to ensure that every customer leaves fully satisfied, and your kind words motivate us to keep improving.


If you have any further comments or suggestions, please don’t hesitate to reach out. We’re here to help and would love to hear from you.


Thank you once again for your support!

SB
STEVE B.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/29/2025
verified customerVerified Customer
10
Great reliable car repair shop
I have been here many times. Angelo the owner and his staff are able to diagnose the problem quickly and the fix is quick and done right the first time. The waiting room is clean and comfortable. Go here with confidence.
Angelo S., Owner/Operator from Smithwest Service Center responded on 04/14/2025 05:49 AM

Thank you so much for taking the time to share your feedback about your experience with Smithwest Service Center Inc. We truly appreciate your input and are delighted to hear that you were satisfied with our services.


At Smithwest, we strive to provide our customers with the highest level of service, and your review reaffirms our efforts. It’s always our goal to ensure that every customer leaves fully satisfied, and your kind words motivate us to keep improving.


If you have any further comments or suggestions, please don’t hesitate to reach out. We’re here to help and would love to hear from you.


Thank you once again for your support!

KG
KATHLEEN G.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/29/2025
verified customerVerified Customer
10
Best garage in the area
I recently moved out of the area and plan on making the drive 30 minutes each way to come back. Trust means everything
Angelo S., Owner/Operator from Smithwest Service Center responded on 04/14/2025 05:50 AM

Thank you so much for taking the time to share your feedback about your experience with Smithwest Service Center Inc. We truly appreciate your input and are delighted to hear that you were satisfied with our services.


At Smithwest, we strive to provide our customers with the highest level of service, and your review reaffirms our efforts. It’s always our goal to ensure that every customer leaves fully satisfied, and your kind words motivate us to keep improving.


If you have any further comments or suggestions, please don’t hesitate to reach out. We’re here to help and would love to hear from you.


Thank you once again for your support!

SE
STEPHANIE E.
Land Rover Defender 110
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/05/2025
verified customerVerified Customer
10
THE BEST
Angelo and his crew are top-notch, trustworthy, reliable and efficient. We rely on him and his team to perform routine maintenance on our vehicles and to diagnose and fix problems when needed. The front staff is always polite and accommodating as well. I don't know what we'd do with Smithwest Service Center!
Angelo S., Owner/Operator from Smithwest Service Center responded on 04/14/2025 05:50 AM

Thank you so much for taking the time to share your feedback about your experience with Smithwest Service Center Inc. We truly appreciate your input and are delighted to hear that you were satisfied with our services.


At Smithwest, we strive to provide our customers with the highest level of service, and your review reaffirms our efforts. It’s always our goal to ensure that every customer leaves fully satisfied, and your kind words motivate us to keep improving.


If you have any further comments or suggestions, please don’t hesitate to reach out. We’re here to help and would love to hear from you.


Thank you once again for your support!

MG
MARY G.
Toyota Prius
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/21/2025
verified customerVerified Customer
10
Extraordinary service
Came very quickly to flat bed my Prius. Made sure that they acquired the correct tire and installed same day! In all, great service
Angelo S., Owner/Operator from Smithwest Service Center responded on 04/14/2025 06:01 AM

We greatly appreciate your business, and value you as a customer. We look forward to continuing to exceed your expectations in the future. 

BK
gravatar
BILL K.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/04/2025
verified customerVerified Customer
10
Smithwest review
I I’m very happy with Smithwest service center. They are experienced professionals that always do excellent work. They are kind and helpful! I would highly recommend Smithwest service center center!
Angelo S., Owner/Operator from Smithwest Service Center responded on 02/04/2025 10:28 AM

Mr. Keese, we truly appreciate your kind words and your continued support! Thank you for your trust and invaluable loyalty to Smithwest. We’re grateful for your business!

Offers and Posts
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Wednesday only for the Month of January & February 2025. Synthetic Blend Oil changes $49.99 plus taxes Included filters and disposal fees. * Appointment are needed
Offer Valid 04/21/2025-06/02/2025
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Thank you for your stellar review! 🚗✨ We're thrilled to hear that Angelo and the team nailed the diagnosis and fix—like pit stops in a race! 🏁 We aim for comfort while you wait, so you can relax! See you next time! #SmithwestServiceCenter #AutoCareExperts
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Wednesday only for the Month of January & February 2025. Synthetic Blend Oil changes $49.99 plus taxes Included filters and disposal fees. * Appointment are needed
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Wednesday only for the Month of January & February 2025. Synthetic Blend Oil changes $49.99 plus taxes Included filters and disposal fees. * Appointment are needed
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Wednesday only for the Month of January & February 2025. Synthetic Blend Oil changes $49.99 plus taxes Included filters and disposal fees. * Appointment are needed
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Wednesday only for the Month of January & February 2025. Synthetic Blend Oil changes $49.99 plus taxes Included filters and disposal fees. * Appointment are needed
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Wednesday only for the Month of January & February 2025. Synthetic Blend Oil changes $49.99 plus taxes Included filters and disposal fees. * Appointment are needed
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Wednesday only for the Month of January & February 2025. Synthetic Blend Oil changes $49.99 plus taxes Included filters and disposal fees. * Appointment are needed
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Wednesday only for the Month of January & February 2025. Synthetic Blend Oil changes $49.99 plus taxes Included filters and disposal fees. * Appointment are needed
Offer Valid 03/10/2025-04/21/2025
Call Now: (631) 265-9885
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