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Smithwest Service Center

Average Score
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(540 Reviews)
81
Write a Review

Score Details

Last 30 Day Trend

Active Business

ReScore Reviews

ReScore
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
2
Total ReScores
2.0
ReScore Average
81
Net Promoter Score ®

Business Details

About

At SmithWest Service Center, we stand apart from other auto repair shops in St. James, NY. With over 50 years of experience in the automotive repair industry, our skilled team of technicians and service experts is committed to treating every vehicle with care and precision. Our primary objective is to provide each customer with At SmithWest Service Center, we stand apart from other auto repair shops in St. James, NY. With over 50 years of experience in the automotive repair industry, our skilled team of technicians and service experts is committed to treating every vehicle with care and precision. Our primary objective is to provide each customer with exceptional service and reliable, long-lasting solutions for all their automotive needs. ...more

Categories
Auto Repair, Auto Maintenance, Car Maintenance
Contact
(631) 265-9885

Business Hours

Mon
8:00 AM - 5:00 PM
Tue
8:00 AM - 5:00 PM
Wed
8:00 AM - 5:00 PM
Thu
8:00 AM - 5:00 PM
Fri
8:00 AM - 5:00 PM
Sat
8:00 AM - 1:00 PM
Sun
closed
* Eastern Time (Us & Canada)
795 Middle Country Rd St James, NY 11780

Affiliations

AAA - Approved Auto Repair
ASE
Smithwest Service Center's Reviews
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(540 Reviews)

JT
JUDITH T.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/17/2025
verified customerVerified Customer
10
Assessed, corrected and referred- in the blink of an eye 👍
They are trustworthy. Just purchased a used vehicle from CarMax but it was running funky. They checked it out and the car would have never passed inspection - contacted CarMax - negotiated and now my car runs amazing. I feel safe driving now. Thx Smithwest👍🥰
Angelo S., Owner/Operator from Smithwest Service Center responded on 06/18/2025 06:40 AM

We appreciate you taking the time to share your experience! It sounds like your car could use a little TLC, and we're glad we could help transform it from "funky" to fantastic! 🎉 It's always a good feeling to ensure your vehicle is safe and sound on the road. We hope your new ride brings you many enjoyable adventures. If it ever needs another check-up or a little extra love, you know where to find us! 🚗💨

Employees worked with

AL
ANTHONY L.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/17/2025
verified customerVerified Customer
10
Professional
Always a pleasure working with Michael, Cassandra and Angelo.
Very polite, knowledgeable and for a mechanic shop very clean.
Angelo S., Owner/Operator from Smithwest Service Center responded on 06/17/2025 12:42 PM

We appreciate your positive remarks regarding your experience with our team. It is gratifying to hear that you found our staff polite and knowledgeable, as well as our facilities well-maintained. Our commitment to providing exceptional service remains our top priority. Thank you for choosing us for your automotive needs! 😊🚗


AW
ANDREW W.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/17/2025
verified customerVerified Customer
10
Best Shop All Around
Smithwest is Kind Caring Respectful and Honest when it comes to your car and its repairs. I can rely on them on any needs for my truck to keep going. I have never seen a shop like this since I lived in Maryland. Best Auto Mechanic Shop in New York.
Angelo S., Owner/Operator from Smithwest Service Center responded on 06/17/2025 12:27 PM

We appreciate your invaluable feedback regarding your experience with Smithwest Service Center. It is gratifying to know that our commitment to kindness, respect, and honesty resonates with you. Maintaining the reliability of your truck is our priority, and we strive to ensure that all our customers feel confident in our services. Your endorsement as the best auto mechanic shop in New York is greatly appreciated. Thank you for entrusting us with your automotive needs. 🚗✨


RA
RONNIE A.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/10/2025
verified customerVerified Customer
10
Better then 5 stars
I’m no stranger to this excellent service shop. I’ve been a customer for years. I no longer do my own wrenching getting a little older now. Recently broke down on the road late May/2025. Sent a tow truck out after their closing time to bring us to the shop. Tow operator Mike went beyond the call of duty for the times we live in today. I’m not used to this kind of service. Shout out and thanks to Cass back at the shop. Another professional doing her job like olden days. I’ll use this shop until I don’t drive anymore. Honest, clean and efficient. Angelo is great!
Angelo S., Owner/Operator from Smithwest Service Center responded on 06/10/2025 01:53 PM

We appreciate your continued patronage and your kind acknowledgment of our service. It is gratifying to learn that our team, including Mike and Cass, provided assistance that exceeded your expectations during a challenging situation. Your recognition of their professionalism and dedication reinforces our commitment to delivering honest and efficient service. We look forward to continuing to assist you with your automotive needs in the future.

Employees worked with

GP
GRACE P.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/10/2025
verified customerVerified Customer
10
Great service!
Over Memorial Day Weekend, I drove over railroad tracks, & the splash guard must have gotten caught, & it was dragging along the road, making a horrible noise. I had to wait until the following Tuesday to have it looked at. I stopped in, and they had it diagnosed & taken care of fast! Service was quick & professional.
Angelo S., Owner/Operator from Smithwest Service Center responded on 06/10/2025 10:29 AM

We appreciate you taking the time to share your experience with us. It is reassuring to hear that our team was able to promptly diagnose and resolve the issue with your splash guard. Maintaining a high standard of professionalism and efficiency is a priority for us, and your feedback affirms our commitment to these values. We look forward to continuing to serve you in the future.

Employees worked with

SH
SCOTT H.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/09/2025
verified customerVerified Customer
10
Everything was great
Everyone was super friendly
Angelo S., Owner/Operator from Smithwest Service Center responded on 06/10/2025 10:29 AM

We appreciate your feedback regarding the friendliness of our staff. Our team is dedicated to providing exceptional service, and it is rewarding to hear that their efforts made a positive impression. Your support is valued, and we look forward to serving you in the future.

Employees worked with

JR
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Jon R.
Smithtown, NY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/09/2025
10
Excellent work, clean environment, keeps all my cars running.
Excellent work, never a problem, all my 3 cars run terrific.
Angelo S., Owner/Operator from Smithwest Service Center responded on 06/10/2025 10:30 AM

We appreciate your positive feedback regarding the quality of our work. It is gratifying to know that all of your vehicles are performing well under our care. Your continued trust in our services is highly valued, and we remain committed to providing the best possible experience for all our customers.


JS
JUDITH S.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/09/2025
verified customerVerified Customer
10
Best mechanics and customer service
I brought my car in for inspection and learned of several problems Brake pads rotors and 2 cracked tires. I also requested they clean and or replace a/c filter and change oil. As I had no ride home they arranged an Uber for me. My car was ready the next day and runs very well. I have been using Smithwest for about 3 years and I wouldn’t go anywhere else.
Angelo S., Owner/Operator from Smithwest Service Center responded on 06/10/2025 10:28 AM

We appreciate your continued trust in Smithwest Service Center over the past three years. It is gratifying to learn that the inspection and service provided met your expectations and that your vehicle is now running well. Our team strives to facilitate a seamless experience, and we are pleased we could assist with your transportation needs while your vehicle was being serviced. Thank you for your review.

Employees worked with

RM
RANDY M.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/09/2025
verified customerVerified Customer
10
they did an excellent job very professional
did a great job
Angelo S., Owner/Operator from Smithwest Service Center responded on 06/10/2025 10:28 AM

We appreciate your positive feedback regarding our services. It is encouraging to know that the job we performed met your expectations. Your satisfaction is important to us, and we remain committed to providing quality work. Thank you for choosing our service center.


RF
RANDY F.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/20/2025
verified customerVerified Customer
10
Great shop, very professional
I have been using Smithwest for many years, servicing my last two Mercedes SUV’s.
For the record, I frankly trust Angelo, Mike, and the other technicians, even more than the Mercedes dealers.
They have never disappointed me, I have never been dissatisfied, and most importantly to me, the job is done to OEM specs, and I have never had to come back, because of a problem with a repair.

What better can you expect than that??
This week I had a 4 wheel brake job, they used genuine Mercedes rotors and pads, and followed every recommended procedure, like removing, cleaning, and lubing the slides, etc. a truly professional shop.
I now drive 45 each way to them, having moved, but after trying a local shop for an oil change, I realized the difference, they did so many things incorrectly!!
Angelo S., Owner/Operator from Smithwest Service Center responded on 05/22/2025 09:41 AM

We sincerely appreciate your loyalty over the years and your trust in our team at Smithwest Service Center. It is gratifying to know that our commitment to quality and adherence to OEM specifications have met your expectations consistently. The confidence you have in our technicians is invaluable and reinforces our dedication to maintaining high standards in our service. Your detailed feedback regarding your recent brake job is particularly appreciated, as it highlights the care we take in our work. We understand that the distance you travel reflects your commitment to receiving the best care for your vehicles, and we strive to make that journey worthwhile. Thank you for sharing your experience.


RI
gravatar
Raymond I.
Middle Island, NY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/20/2025
10
Super courteous service
They are straight forward with diagnostics and repair. Super courteous and diligent keeping clients updated. Repairs are done in a timely manner and most importantly done RIGHT.
Angelo S., Owner/Operator from Smithwest Service Center responded on 05/22/2025 09:41 AM

We appreciate your feedback regarding your experience with our services. It is gratifying to hear that you found our diagnostic process clear and our staff courteous. We strive to maintain consistent communication with our clients, and it is rewarding to know that you felt informed throughout your repair process. Thank you for recognizing the importance of timely and correct repairs; it is a commitment we take seriously in our service to you.


RI
RAY I.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/20/2025
verified customerVerified Customer
10
Super courteous service
They are straight forward with diagnostics and repair. Super courteous and diligent keeping clients updated. Repairs are done in a timely manner and most importantly done RIGHT.
Angelo S., Owner/Operator from Smithwest Service Center responded on 05/22/2025 09:41 AM

We appreciate your positive feedback regarding your experience with our diagnostic and repair services. It is our commitment to provide clear communication and timely updates to our clients, and we are pleased to know that you found our efforts satisfactory. Delivering quality repairs is of utmost importance to us, and we are glad that we met your expectations. Your support is invaluable to our team.


LK
LINDA K.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/19/2025
verified customerVerified Customer
10
I was very pleased with the mechanic who repaired my Chevy pick up.
My Chevy S10 needed a lot of repairs and I am very pleased with the work. I did not actually meet the mechanic but I am truly impressed with his work. It has been a long time since a mechanic needed to do such extensive repairs on any of my vehicles. He must really enjoy his chosen line of work.
Angelo S., Owner/Operator from Smithwest Service Center responded on 05/21/2025 09:41 AM

We appreciate your positive feedback regarding the repairs made to your Chevy S10. It is gratifying to know that the quality of work met your expectations. The dedication to one's craft is certainly an important aspect of our service, and your acknowledgement speaks volumes about our team's commitment. Should you require any further assistance in the future, we remain at your service.


BK
BILL K.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/19/2025
verified customerVerified Customer
10
Smith-west service center
I’m very happy with Smithwest. They are very professional and trustworthy! They have serviced my cars for many years. I would highly recommend Smithwest!
Angelo S., Owner/Operator from Smithwest Service Center responded on 05/21/2025 09:41 AM

We appreciate your positive feedback regarding your experiences at Smithwest Service Center. It is gratifying to know that our professionalism and trustworthiness have left a lasting impression on you throughout the years. Your recommendation holds significant value to us, and we remain committed to providing the high-quality service you have come to expect. Thank you for your continued support.


DK
DEBRA K.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/19/2025
verified customerVerified Customer
10
Excellent service.
They are always ready to help when needed.
Angelo S., Owner/Operator from Smithwest Service Center responded on 05/21/2025 09:41 AM

We appreciate your feedback regarding the assistance you've received at our service center. It is our priority to provide support and ensure our customers have a positive experience. Your acknowledgment of our readiness to help is greatly valued.

Offers and Posts
We're thrilled to be your go-to shop! 🚗💪 Knowing we’ve handled major repairs with fair prices brings us joy. Thanks for the glowing recommendation! We're here to keep your vehicles running smoothly—always! 😉 #BestInTown #SmithwestServiceCenter
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Thank you for your kind words! 🌟 We love keeping your wheels turning and your smiles shining! 😊 Your trust over the years means the world to us. Here’s to many more smooth drives ahead! 🚗💨 #CustomerAppreciation #SmithwestServiceCenter
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Thanks for the wonderful review! We take pride in our cozy waiting room and transparent service—because no one likes surprises, especially with car repairs! 🚗✨ We're here to keep you informed and comfortable. Come see us anytime! #AutoCare #CustomerFirst
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Thank you for your trust in us! 🚗✨ At Smithwest, we believe in fixing what needs fixing and letting the rest wait—no pressure, just great service. We're thrilled to be your go-to, even from a distance! Safe travels! #AutoCare #TrustSmithwest
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We're thrilled to hear you've trusted us with your car for years! 🚗✨ Our team strives for excellence in both workmanship and customer service—just like a well-oiled machine! Thank you for keeping us in your corner! #CustomerAppreciation #AutoCare
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We’re revved up to hear about your experience! 🚗💨 Huge thanks to our team for keeping it honest and reliable. We're always here to ensure your ride runs smoothly! 🌟 #AutoRepair #ExcellentService
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We're thrilled to hear you had a great experience! 🚗✨ Our team loves keeping you satisfied—it's like a tune-up for our spirits! Thank you for trusting us with your automotive needs! #CustomerSatisfaction #SmithwestServiceCenter
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We're blushing! 😄 Thank you for the fantastic review! We're thrilled to hear our team consistently delivers top-notch service—Michael Walsh especially loves keeping your vehicles in tip-top shape! 🚗💪 #BestInTown #AutoCare

We’re revved up to hear you enjoyed our continued excellent service! 🚗💨 Our team works hard to keep your wheels turning smoothly. Thanks for your support! We're here for all your auto needs. 🛠️ #SmithwestServiceCenter #QualityYouCanTrust
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Thank you for your stellar review! 🚗✨ We're thrilled to hear that Angelo and the team nailed the diagnosis and fix—like pit stops in a race! 🏁 We aim for comfort while you wait, so you can relax! See you next time! #SmithwestServiceCenter #AutoCareExperts
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