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San Tan Hyundai

Average Score
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(15,186 Reviews)
66
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Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
Original Review
Overall Rating 2.3/5Overall Rating 2.3/5Overall Rating 2.3/5Overall Rating 2.3/5Overall Rating 2.3/5
456
Total ReScores
4.8
ReScore Average
66
Net Promoter Score ®

Business Details

About

San Tan Hyundai is located in Gilbert, AZ, and easy drive from Mesa, Chandler, Tempe, and Phoenix. We have been the #1 Arizona Hyundai Dealer in both Sales and Customer Service for 3 years in a row! Call us or visit our website to schedule a Service visit. San Tan Hyundai is located in Gilbert, AZ, and easy drive from Mesa, Chandler, Tempe, and Phoenix. We have been the #1 Arizona Hyundai Dealer in both Sales and Customer Service for 3 years in a row! Call us or visit our website to schedule a Service visit.

Categories
Hyundai Dealer, Auto Repair, Auto Maintenance
Contact
(480) 517-5200

Business Hours

Mon
7:00 AM - 6:00 PM
Tue
7:00 AM - 6:00 PM
Wed
7:00 AM - 6:00 PM
Thu
7:00 AM - 6:00 PM
Fri
7:00 AM - 6:00 PM
Sat
7:00 AM - 5:00 PM
Sun
closed
* Arizona
3252 S. Auto Way Gilbert, AZ 85297
Service Department's Reviews
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(15,186 Reviews)

RT
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Ryan T.
Queen Creek, AZ
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
07/08/2024
0
Category: Service
Fuel pump fuse recall
I made an appointment to have the fuel pump fuse replaced after receiving a recall notice. I specifically mentioned what needed to be done when I made the appointment. I drove 30 minutes to the dealership and met the service rep who told me their computers had been down for several days and they could not replace the fuse. They also said they did not have the part but I could just stop by and get it done another time.

I called about ten days later to make sure they had the part before driving back out there. The rep said I would need to make an appointment to see if it needed to be replaced, then make another appointment to have it replaced. Why would there be a recall if the fuse didn’t need to be replaced? This place has no consideration for customers’ time and seems very disorganized. There needs to be a better system in place to notify customers of cancelled appointments if the “system is down.” No bueno.
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