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RSW Auto - Kinnelon

Average Score
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(94 Reviews)
87
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Score Details

Last 30 Day Trend

Active Business

ReScore Reviews

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores
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ReScore Average
87
Net Promoter Score ®

Business Details

About

RSW Auto Repair is a full-service automotive repair, service, maintenance, and performance facility, located in Kinnelon, New Jersey! Our team strives to offer both our customers and their vehicles with only the best. That process begins with our service advisors who have over 25 years experience each in the automotive industry. RSW Auto Repair is a full-service automotive repair, service, maintenance, and performance facility, located in Kinnelon, New Jersey! Our team strives to offer both our customers and their vehicles with only the best. That process begins with our service advisors who have over 25 years experience each in the automotive industry. Understanding your goals is their main priority, and thus allows our team of technicians to go above and beyond to always exceed your expectations. ...more

Categories
Auto Maintenance, Auto Repair, Car Maintenance
Contact
(862) 305-8862

Business Hours

Mon
8:00 AM - 5:00 PM
Tue
8:00 AM - 5:00 PM
Wed
8:00 AM - 5:00 PM
Thu
8:00 AM - 5:00 PM
Fri
8:00 AM - 5:00 PM
Sat
closed
Sun
closed
* Eastern Time (Us & Canada)
1167 New Jersey 23 Kinnelon, NJ 07405
RSW Auto - Kinnelon's Reviews
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(94 Reviews)

SR
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Sal R.
Pompton Lakes, NJ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/17/2025
verified customerVerified Customer
10
excellent
excellent
Matthew L. from RSW Auto - Kinnelon responded on 06/18/2025 09:32 AM

We appreciate your concise feedback! It's great to hear you found our services excellent. If there’s anything specific you loved, feel free to share—otherwise, we’ll just take that as you being too overwhelmed by our awesomeness to elaborate. We're here when you need us!


HS
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Heidi S.
Cresskill, NJ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/17/2025
verified customerVerified Customer
10
Super Helpful!
I used RSW for 2 minor repairs recently.
I was extremely pleased that the technicians got to it quickly and fixed everything for a reasonable price!
Matthew L. from RSW Auto - Kinnelon responded on 06/18/2025 09:32 AM

We greatly appreciate your feedback! It sounds like our technicians were on their game, tackling those repairs faster than a speeding ticket. We aim to provide quality service without breaking the bank, so it's wonderful to hear you found both speed and affordability with us. If you ever find yourself in need of future repairs, we're here and ready to help!


JN
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Justin N.
Bloomingdale, NJ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/12/2025
verified customerVerified Customer
10
Worth your money
Multiple issues with my car problem after problem. Fixed every problem that was dealt with. Looked everything thoroughly and consulted me with what was wrong and how to fix. No half ass or short cuts. All done the right way and informed you what you actually should get done and not the unnecessary stuff at the time. Best experience with any local mechanic shop ive come across
Matthew L. from RSW Auto - Kinnelon responded on 06/13/2025 09:34 AM

We're glad to hear that your experience with us was top-notch! Tackling multiple car issues can feel like a never-ending game of whack-a-mole, but it sounds like we hit all the right moles this time. We're all about doing things the right way – no shortcuts here, just a good ol' thorough inspection and honest advice. It's great to know you found our approach refreshing. Here's to a smoother ride ahead and fewer problems down the road!


Verified Customer
Kinnelon, NJ
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/02/2025
verified customerVerified Customer
8
efficient and prompt work
Brake sevice is done quickly with good quality, although costly then expected. The reception staff interact with customers nicely and meticulously.
Matthew L. from RSW Auto - Kinnelon responded on 06/03/2025 09:32 AM

We're glad to hear that you appreciated the quick and quality brake service, and it’s great to know that our reception staff made a positive impression with their meticulous approach. We understand that pricing can sometimes catch you off guard; we're always striving to offer the best service. If you ever have any further feedback on how we can improve your experience, we're all ears. Safe driving out there!


SV
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Sharon V.
Ringwood, NJ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/31/2025
verified customerVerified Customer
9
Thanks.
I don’t really trust my car to anyone else.
Matthew L. from RSW Auto - Kinnelon responded on 06/01/2025 09:32 AM

It's great to hear that you've found a reliable spot to take care of your car! Trust is everything in the auto world, and we’re glad that you're comfortable putting your wheels in our hands. Rest assured, we’ll keep your car running like it just rolled off the showroom floor. Here’s to many more miles of worry-free driving!


JM
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Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/29/2025
verified customerVerified Customer
10
Fast and courteous service
I had 2 issues with my jeep and brought it to them for service. They listened to and understood my concerns, and found a reasonable solution. Came in on the budget agreed upon and had the jeep back the very next day. I was happy with my experience and would go again. Thanks!
Matthew L. from RSW Auto - Kinnelon responded on 05/30/2025 09:32 AM

It's fantastic to hear about your positive experience! It sounds like a classic case of teamwork making the dream work, especially when it comes to your Jeep. We’re glad our team could tune in to your concerns and provide a solution that didn’t break the bank. And fast service? That’s just how we roll! We appreciate your trust in us and look forward to being here for your next adventure – Jeep style or not.


CK
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Corrine K.
Kinnelon, NJ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/18/2025
verified customerVerified Customer
10
Efficient and Professional
I had a brake problem and was taken in immediately, given a detailed and photographic overhaul of all elements of my vehicle. All problems identified within an hour and car returned to me all items repaired in 24 hours. Outstanding.
Matthew L. from RSW Auto - Kinnelon responded on 05/19/2025 09:33 AM

We appreciate you sharing your experience with us! It sounds like our team was able to swing into action faster than a superhero in a tight spot. We're glad we could address your brake issue promptly and provide a thorough rundown of your car's condition. If every repair could be as quick as a snack break, we'd be all set for Olympic-level service. If you need anything else in the future, feel free to reach out!


SK
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Sam K.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/06/2025
verified customerVerified Customer
10
Truthfully addressed suspension concerns.
Truthfully addressed concerns and pointed out that tires were approaching end of life.
Craig W. from RSW Auto - Kinnelon responded on 05/06/2025 09:42 AM

We appreciate you taking the time to share your experience with us. It's always our priority to speak the truth, even if it sometimes feels like we're delivering the automotive version of "you need a nap." We're glad you found our service helpful in identifying the condition of your tires. After all, nobody wants to be caught on the road with tired tires, right? If you need anything else or have more questions, we're here for you.


DG
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David G.
Pompton Plains, NJ
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
04/25/2025
verified customerVerified Customer
8
Couldn't fix till body work done
I wanted my air conditioning repaired. Mechanic found the the radiator support was so bent that he could not do the work until a body shop had corrected the problem. I offered to pay for the diagnostic effort, but it was declined.
Craig W. from RSW Auto - Kinnelon responded on 04/25/2025 10:25 AM

We appreciate your feedback regarding your recent visit. It's great to hear that our mechanic was thorough enough to spot the issue with the radiator support. Sometimes, even our best intentions need a little help from a body shop . It's good you caught that early! As for the diagnostic fee, we strive to keep our service as transparent as possible, and it sounds like we made the right call in this situation. If you have any further questions or need assistance as you navigate the repair process, feel free to reach out. We're here to help!


VI
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Vivian I.
NJ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/12/2025
verified customerVerified Customer
10
Professional Team
Quick, professional and honest. Great service! Will recommend to my friends and family.
Matthew L. from RSW Auto - Kinnelon responded on 04/13/2025 09:33 AM

It sounds like we hit the nail on the head with your latest visit! Quick, professional, and honest is our unofficial motto, and it’s fantastic to hear that we delivered on all fronts. Your recommendation to friends and family is the best compliment we could receive—just remember to tell them we don’t have a secret handshake. Looking forward to providing them with the same great service!


YK
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Yanal K.
Kinnelon, NJ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/08/2025
verified customerVerified Customer
10
Experience
Good knowledge and professional service at its best.
Craig W. from RSW Auto - Kinnelon responded on 04/08/2025 11:47 AM

We appreciate your feedback and are glad to hear that you experienced our knowledgeable and professional service. At RSW Auto - Kinnelon, we strive to make sure our expertise shines like a freshly polished hood. If you ever have any questions or need assistance, don’t hesitate to reach out. Your satisfaction is the fuel that keeps us going.


SR
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Surekha R.
South Brunswick Township, NJ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/01/2025
verified customerVerified Customer
10
Excellent service
Excellent service, very professional, would recommend to my friends
Craig W. from RSW Auto - Kinnelon responded on 04/01/2025 08:53 AM

We appreciate your positive feedback and are delighted to hear that you had such a great experience with us. Our team takes pride in providing professional service and it's wonderful to know that you would recommend us to your friends—consider us your auto repair wingman! If there's anything else we can do for you, just let us know. Happy driving!


FA
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Frank A.
Riverdale, NJ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/31/2025
verified customerVerified Customer
10
Audi
Thank you!
Craig W. from RSW Auto - Kinnelon responded on 04/01/2025 04:55 AM

We appreciate your shout-out! It may be short and sweet, but it shows big support. If you need anything else or have questions in the future, feel free to reach out. We're here to help with a smile!


GK
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grover k.
Kinnelon, NJ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/16/2025
verified customerVerified Customer
10
2nd opinion saves a couple thousand dollars on repairs.
Dealer diagnosed head gasket leak.
RSW replaced radiator, timing belt and control arm for two thousand dollars less than dealer's estimate.
Matthew L. from RSW Auto - Kinnelon responded on 03/17/2025 09:33 AM

We’re glad to hear that you had a positive experience with us! It sounds like we not only fixed the head gasket leak but also saved you a chunk of change in the process. With all the parts replaced, your car must feel like it's got a new lease on life. We appreciate you trusting us with your vehicle’s care; we strive to keep everything running smoothly and affordably—minus the surprise mechanics’ clauses. If there’s anything else you need, just let us know!


FS
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Freddy S.
West Milford, NJ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/13/2025
verified customerVerified Customer
10
RSW IS THE BEST!
Flat rates, no BS!!! Love it!!!!
Matthew L. from RSW Auto - Kinnelon responded on 03/14/2025 09:33 AM

We're glad to hear that the flat rates made your experience a breeze! Cutting through the BS is our specialty. If only we could work that magic in other areas of life—like figuring out why socks disappear in the dryer. If you need anything else, just let us know!


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