Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.
Oh also. If you go in here expect to be very poorly good cop - bad copped by Jacob Mautner or any other of the lower level associates and manager Andrew Caccia. I literally saw them do the exact same skit with the person next to me right before they did it to me, lower associate offers you a terrible deal, then the lower associate plays nice guy and says let me see what my manager can do better than this, then they come back with a better but still shitty deal, and as they’re telling that still shitty better number to you Mr actor himself Andrew just happens to walk by and basically yells a lower number than he told the associate to say “oh you won’t do that?! Good luck!! You can leave because you won’t find a better deal anywhere else, that’s crazy you won’t do that!” Funny I wonder how often this puts people off considering I saw two people walk out on them after it.
You want a good deal from them? The only way you’re getting it is if you come in with numbers from somewhere else they have to do better than.