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Rick Case Hyundai Fort Lauderdale

Average Score
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(7,672 Reviews)
73
Write a Review

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
Original Review
Overall Rating 2.4/5Overall Rating 2.4/5Overall Rating 2.4/5Overall Rating 2.4/5Overall Rating 2.4/5
602
Total ReScores
4.7
ReScore Average
73
Net Promoter Score ®

Business Details

About

Rick Case Hyundai is conveniently located in Plantation, FL. Our service center is staffed with expert technicians who provide quality Hyundai repair and maintenance. The Rick Case Hyundai’s factory certified technicians are trained to ensure your Hyundai runs well for the road ahead. Call or email us to set up an appointment today. Rick Case Hyundai is conveniently located in Plantation, FL. Our service center is staffed with expert technicians who provide quality Hyundai repair and maintenance. The Rick Case Hyundai’s factory certified technicians are trained to ensure your Hyundai runs well for the road ahead. Call or email us to set up an appointment today.

Categories
Hyundai Dealer, Auto Repair, Auto Maintenance
Contact
(954) 581-5885

Business Hours

Mon
7:30 AM - 6:00 PM
Tue
7:30 AM - 6:00 PM
Wed
7:30 AM - 6:00 PM
Thu
7:30 AM - 6:00 PM
Fri
7:30 AM - 6:00 PM
Sat
8:00 AM - 5:00 PM
Sun
11:00 AM - 4:00 PM
* Eastern Time (Us & Canada)
925 North State Road 7 Plantation, FL 33317
Service Department's Reviews
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(7,672 Reviews)

PM
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Paul M.
Fort Lauderdale, FL
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
06/09/2024
0
Category: Service
**Avoid Rick Case Hyundai – Poor Warranty Support and Costly Repairs**
I recently experienced severe issues with my 2024 Hyundai Ioniq 5, specifically with the charging port fusing to the charging handle. Despite only owning the car for a couple of months and having 1,700 miles on it, Rick Case Hyundai in Plantation, Florida refused to cover the $3,000+ repair under warranty, claiming "It was physically damaged and Hyundai does not cover repairs for parts that are physically damaged." This defect required the electric charging company to cut the handle off the car, which could have potentially resulted in a fire.

In an attempt to resolve the issue, I made 5 phone calls and sent 6 emails, including communications with 2 managers, just to get a response. I needed to know the repair timeline to rent a car at my own expense and sought a clear explanation for the denial of coverage. The service representative seemed to avoid my questions and ultimately reiterated their stance on physical damage not being covered, without providing substantial evidence or documentation. This situation cost me over $3,000 and additional rental costs before they finally opted to provide me a loaner car.

Now, after picking up the car, Rick Case Hyundai is trying to blame me, alleging that the charge handle was forced out and caused the problem. I have a video that clearly shows this was not the case. This experience has been incredibly disappointing and frustrating. You can see much more detail at the site….. ioniq5Warning.com
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