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Recent Reviews

Jodie/Diane S.

Lake Worth, FL

06/28/2024

Category: Sales

Horrible customer service and care (Andrew)

Purchased a used truck from Michael on Saturday. Not even a week later, 6 days to be exact, the check engine light comes on. I immediately texted my salesman at 5:30am. No response until almost 2pm after I also called the financial mgr. He didn’t answer either. So at noon time, my husband wrapped up the job he was on and we headed to plantation as we live in Lake Worth. When I get there, I was surprised to find out the “guy” that knows about this truck is on vacation. So they said to take across the street to Fuzzys. I take to Fuzzy’s and they through the machine on it and the oxygen sensor or catalyst converters are bad. They can’t help me either and tell me to come back on Tuesday morning. I made sure to ask him if the problem will do further damage to engine or truck by driving while the light is on. He said NO. So here we are Tuesday am heading back down to Plantation. We get there and they make us wait over 3 hours to tell us they can’t fix the problem. So back across the street to Rick Case where the supposed Manager Andrew gets involved and send us to American Muffler. My husband speaks to the older gentleman with white hair. He comes out, hits the cats with a beam and proceeds to tell us that Rick Case is pulling a fast one on us that someone stole the cats under the Toyota and put “aftermarket” ones on there cause of the price being way cheaper than the original ones which is causing the o2 sensors to go bad. He proceeded to send us back to Rick Case. Mind you this truck is only getting 7mpg at the moment. So then Andrew proceeds to tell me to take it to Toyota and they will fix it. So once again, drive all the way home with a broke truck. Their customer service/employees never offered me a rental or anything. So needless to say, I come home, make an appointment at the Toyo dealership near my house here in Wpb. I call Andrew to tell him I have my appointment for Saturday at 7am. He proceeded to tell me that his dealership isn’t going to pay to have the original ones put back on here and basically I have to drive with the check engine light on. That he does it in his car/truck and I’ll be able to feel when my truck isn’t driving correctly. Ughhh NO! This is unacceptable business shenanigans. I just gave them $2500/down on this truck and am paying over 600$/mo on a truck with the check engine light that stays on?!. This is poor customer care and now it is going to cost them even more because my attorney will be handling this so not only will they pay to fix this truck properly, they can pay for the days my husband missed work, the gas bills, and lawyer fees. You don’t sell a vehicle to a customer and it basically break within a week. My husband risks his life every day and we gave yall our hard earned money, to get treated like a POS. All I can say is you will be hearing from our attorney and now since you wanna give me even more of the run around and yall not stand by what you sell, you WILL pay double for the trouble if not more. Andrew and your GM you supposedly talked with, you will be hearing from and about me in your future. I will tell and advertise your shitty service and the crap you sell there at Rick Case in plantation.

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