We appreciate you taking the time to share your experience, even if it wasn't up to par. It sounds like your visit was more of a waiting game than a service experience, and we can totally understand how frustrating that must have been. Our goal is to keep our customers in the loop, not leave them reading the fine print of our wait time. We’re committed to improving, so your feedback about communication is invaluable. Rest assured, we’re on it like a hawk. We hope for a chance to turn things around for you in the future.
Mr. Lohr-Valdez, thank you for taking the time to share your feedback. It sounds like you’ve got some concerns, and we appreciate you sharing them. We always strive for top-notch service, and it seems we may have missed the mark this time. With the variables of collision repair, hidden damage is something we run into 95% of the time. The original estimate is our starting point and after the disassembly, is when the cost will increase based on the hidden damage. Also, we appolgize on our calendar availability for that given week - we always strive to be flexible to our customer's schedules. I really apprecaite your feedback. Thanks for reaching out!
Thank you for taking the time to share your feedback. It sounds like you’ve got some concerns, and we appreciate you sharing them. We always strive for top-notch service, and it seems we may have missed the mark this time. With the variables of collision repair, hidden damage is something we run into 95% of the time. The original estimate is our starting point and after the disassembly, is when the cost will increase based on the hidden damage. Also, we appolgize on our calendar availability for that given week - we always strive to be flexible to our customer's schedules. I really apprecaite your feedback. Thanks for reaching out!
We're truly sorry to hear about your negative experience with us. It's certainly not the level of service we aim to provide. We attempted to resolve the issue, known by the manufacturer's service bulletin and unrelated to the repair, as best as possible and I'm sorry we could not resolve the issue. We do take your feedback seriously and will address the issues you've raised with our team to ensure that this does not happen again. Thank you for bringing this to our attention.