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Crash Champions #0632 Eagle Ranch

Average Score
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(12 Reviews)
67
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ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
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ReScore Average
67
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(505) 897-1949
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9111 Eagle Ranch Rd NW Albuquerque, NM 87120
Crash Champions #0632 Eagle Ranch's Reviews
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(12 Reviews)

MY
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Mare Y.
Albuquerque, NM
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
01/14/2025
1
Customer service
Customer service, came in no one knows whats going eagle ranch location on my apt 330 still sitting waiting at 340 asked questions no answers. 345 still nothing. Take care of your customers or you lose them. You should have info and answers everything isn't mana or italy it says domani this is the u.s please try to benefit ppl
Marcos S. from Crash Champions #0632 Eagle Ranch responded on 01/23/2025 12:10 PM

We appreciate you taking the time to share your experience, even if it wasn't up to par. It sounds like your visit was more of a waiting game than a service experience, and we can totally understand how frustrating that must have been. Our goal is to keep our customers in the loop, not leave them reading the fine print of our wait time. We’re committed to improving, so your feedback about communication is invaluable. Rest assured, we’re on it like a hawk. We hope for a chance to turn things around for you in the future.


AL
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Anthony L.
SUBA Forester Wilderness AWD
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
08/29/2024
verified customerVerified Customer
3
Lack of communication, morning only drop offs, feel the repairs were inflated (triple estimate!)
^The title has it, listen to the other reviews.
Marcos S. from Crash Champions #0632 Eagle Ranch responded on 09/06/2024 08:40 PM

Mr. Lohr-Valdez, thank you for taking the time to share your feedback. It sounds like you’ve got some concerns, and we appreciate you sharing them. We always strive for top-notch service, and it seems we may have missed the mark this time. With the variables of collision repair, hidden damage is something we run into 95% of the time. The original estimate is our starting point and after the disassembly, is when the cost will increase based on the hidden damage. Also, we appolgize on our calendar availability for that given week - we always strive to be flexible to our customer's schedules. I really apprecaite your feedback. Thanks for reaching out!

Marcos S. from Crash Champions #0632 Eagle Ranch responded on 09/06/2024 08:41 PM

Thank you for taking the time to share your feedback. It sounds like you’ve got some concerns, and we appreciate you sharing them. We always strive for top-notch service, and it seems we may have missed the mark this time. With the variables of collision repair, hidden damage is something we run into 95% of the time. The original estimate is our starting point and after the disassembly, is when the cost will increase based on the hidden damage. Also, we appolgize on our calendar availability for that given week - we always strive to be flexible to our customer's schedules. I really apprecaite your feedback. Thanks for reaching out!


MM
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Melvin m.
Roswell, NM
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
07/09/2024
0
Horrible repairs
I had the unfortunate pleasure of having TWO of my vehicles be repaired by them and even after numerous rework on band new vehicles! (5 times) They were unable to properly repair them! Then advised the damage was caused by me after they literally superglued two zip ties on the front bumper and tried to shove the bracket into place. highly recommend not taking any brand-new vehicles to this place. The quality of work is beyond subpar. The men who work here are incompetent and egotistical. When I addressed the repair issues Noah advised it was the best they could do and advised he had been doing this job for however many years. DONT TAKE YOUR CAR HERE!!!
Marcos S. from Crash Champions #0632 Eagle Ranch responded on 07/17/2024 11:42 AM

We're truly sorry to hear about your negative experience with us. It's certainly not the level of service we aim to provide. We attempted to resolve the issue, known by the manufacturer's service bulletin and unrelated to the repair, as best as possible and I'm sorry we could not resolve the issue. We do take your feedback seriously and will address the issues you've raised with our team to ensure that this does not happen again. Thank you for bringing this to our attention.


WP
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Wilfred P.
SUBA Outback Limited
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/07/2024
verified customerVerified Customer
10
Excellent service all around.
Excellent service from the first encounter with incoming personnel till the perfect finished body work on my vehicle when I drove away.

SS
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Sandy S.
Cedar Crest, NM
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
07/11/2023
0
Severe lack of communication and follow through
Now I know what it feels like to wish I could rate zero stars. This place has been delaying my repair since my estimate on 5/5/23 and just today (7/10/2023) I hear from insurance that they can't get the used part so now the vehicle is totalled. My issue isn't with not being able to get the part, or the fact that it's totalled - but the lack of communication during the TWO month delay from Crash Champions. They have never called me when there was new information - all have had to be by me to check on things. I have no doubt that the reason they couldn't get the part is because they failed to order it over and over again. I would NEVER even consider doing business here again and will make it a point to share the experience with others to help them avoid this problem.
1.) they had to reschedule my estimate for overbooking 2.) didn't call when claim was approved/to schedule repair 3.) called to reschedule repair (day before) because didn't have part 4.) didn't call to update part; I called after 3 weeks 5.) didn't return call when I was checking on part, had to call again 6.) once again didn't call to update on part, but just cancelled with insurance . Also, we are talking about a vehicle only 8 years old. I found the missing part (using the part number on the estimate) available online and called on it's availability at 3 different suppliers - no problem.
After complaining to Farmers insurance about the treatment I received from Crash Champions I'm told Crash Champions said they kept trying to reach my son with updates. THEY DO NOT HAVE HIS NUMBER! He only brought the vehicle in for the estimate. He lives with us and we talked about wondering what was up with the delay FREQUENTLY. This is one million percent a lie. DO NOT DO BUSINESS WITH A COMPANY THAT WILL LIE.

PP
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Peter P.
SUBA Outback Limited Automatic PZEV
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/28/2022
verified customerVerified Customer
10
Zzz
Zzz

SS
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Sarah S.
SUBA Forester XT Limited Automatic w/Navigation
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/19/2022
verified customerVerified Customer
10
Pleased
I was very happy with the work and time frame it was completed!

PK
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Philip K.
SUBA Crosstrek w/Continuously Variable Transmisson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/17/2022
verified customerVerified Customer
10
Very good
Everyone was friendly, communicative, helpful.

SE
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Ssgt Camille E.
SUBA Ascent Limited w/8-Passenger Seating
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/25/2022
verified customerVerified Customer
10
Thanks LT
LT was great and informed us through the total process of the repairs. They did an excellent job on our vehicle all the staff members were great to work with and knowledgeable. Great facility and staff!

BM
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Brian M.
SUBA Outback Premium
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/17/2022
verified customerVerified Customer
10
Outstanding staff throughout my experience.
Well trained and motivated for excellence.

PB
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Perla B.
SUBA WRX Manual
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/06/2022
verified customerVerified Customer
10
Subaru WRX Repair
Great experience! Very satisfied with the service and care of my vehicle. My vehicle looks much better than before it went in for repair; it’s obvious only good quality products used for the repair. Staff was very knowledgeable and great communication skills! Can’t say enough good things about this place and the staff. Thanks for a great experience Michael!

MN
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Marlene N.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/30/2022
verified customerVerified Customer
10
Timely repair
All employees were courteous and professional. The car repair was done in a timely manner.

Displaying all 12 Review
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