All the service people are excellent! Very down to earth and easy to talk to. They keep me updated on repairs and cost. Mechanics are top notch! I will not take my vehicles any other place.
AS
Angelia S.
Augusta, KS
03/29/2022
10
Super fast nice and friendly
Super fast nice and friendly
CC
Carrie C.
Augusta, KS
03/24/2022
10
Great Customer Service
Took my car in to the Augusta Quality Car Care for an oil change. Everyone I talked with was attentive and helpful. Inadvertently, I left my credit card and they tried to get hold of me three different times to let me know they had my card. They even called the next day to be sure I got the message. It was so refreshing to have true "hometown" service. They will be my new car care providers!
RP
Richard P.
Wichita, KS
02/02/2022
0
Atrocious Service
I had my timing chain replaced in August 2021. Three months later, the chain snapped while I was driving 60 on the highway. Their warranty covered the timing chain, but there was further engine damage. They told me that my engine was out of oil (it wasn't even due for a change yet), but they wouldn't provide me with any photos or evidence upon request. My car has no oil leaks and has run well over three months previously without significant oil loss. They only have one loaner car that wasn't available. My car has been in their shop for over two months, and they refuse to cover repair costs from their own shoddy work. They've also never taken a moment to contact me about anything excluding one phone call from the owner Kent after I said I'd be filing a claim.
TL;DR: They've refused to repair my engine from damage caused by their previous work. My car has been in their shop since before Thanksgiving 2021 and it's now February 2, 2022.
MG
Mick G.
Andover, KS
08/20/2018
Fleet Service
Kent and his team have been taking care of our business fleet vehicles for over 2 years now. His diagnosis's and repair work is impeccable. It's great to find an honest, hard-working, customer service minded auto repair shop! Kent will do you right, every single time. We won't take our vehicles anywhere else. Great job Kent!
Recommended
TC
Toni C.
Wichita, KS
07/06/2018
Service at it's absolute Best!
I first came to Quality Car Care through my best friend's dad who insisted that I bring my car to Kent! And that I did. Turns out, after two days of thorough inspection and diligence, a previous diagnosis of my vehicle's true condition was confirmed. Being an older car, I just no longer wanted to keep pouring money into it. Kent spent TIME with me discussing options that covered fixing the issues, parting with the car, and/or purchasing another vehicle. Upon my decision to purchase another vehicle, Kent became my automotive adviser! Every week, I would call with a question or concern and every week, Kent would spend the time by phone to address the things that were on my mind. I felt he made a professional commitment to guide me in my car buying experience and assessment. All of which is INVALUABLE to a single mom who needs a reliable vehicle to go along with a super busy schedule.
With his advice, I did make another car purchase; and with Chris and the rest of the service team at Quality Car Care, I can take comfort that my purchase will be well cared for, for years to come!! The name states IT ALL....QUALITY Car CARE.
Recommended
DM
Daniel M.
Augusta, KS
04/05/2018
Highly recommend!
Customer service is friendly and awesome! Scott and Kent both show a lot of integrity in all that they have done.
They are very up front with everything and are as honest as they come. I will continue going back to them and referring anyone that I can.
If you ever have a problem with a vehicle, they can and will fix it.
Matt said he was grateful that this business found a nail in his tire, but he was disturbed by the fact that they rummaged through his vehicle. Nothing was missing, but he had not given permission for them to start work on the vehicle or for them to look through it. Also, he was able to find a cheaper price for the oil change elsewhere. For the reasons specified, he would not recommend this business for service.
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