Business Solutions
SureCritic / Hyundai Dealer / Prime Hyundai
business image

Prime Hyundai

Average Score
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(710 Reviews)
Write a Review
SureCritic can help with retention for your business
Learn More

Score Details

5 stars
84%
4 stars
9%
3 stars
3%
2 stars
1%
1 star
1%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 4.1/5Overall Rating 4.1/5Overall Rating 4.1/5Overall Rating 4.1/5Overall Rating 4.1/5
Original Review
Overall Rating 2.9/5Overall Rating 2.9/5Overall Rating 2.9/5Overall Rating 2.9/5Overall Rating 2.9/5
7
Total ReScores™
4.1
ReScore™ Average

Business Details

About

Prime is on your side! Prime Hyundai is located in Saco, ME, in the Prime Auto Mile. From routine scheduled maintenance, to major engine and transmission repair, our expert technicians are here to help you with all of your vehicle service needs. To schedule an appointment today, call us or click the 'Schedule Appointment' button above! Prime is on your side! Prime Hyundai is located in Saco, ME, in the Prime Auto Mile. From routine scheduled maintenance, to major engine and transmission repair, our expert technicians are here to help you with all of your vehicle service needs. To schedule an appointment today, call us or click the 'Schedule Appointment' button above!

Categories
Hyundai Dealer, Auto Repair, Auto Maintenance
Contact
(207) 571-3900
Closed
Business Hours

Business Hours

Mon
7:30 AM - 5:00 PM
Tue
7:30 AM - 5:00 PM
Wed
7:30 AM - 6:00 PM
Thu
7:30 AM - 6:00 PM
Fri
7:30 AM - 5:00 PM
Sat
7:30 AM - 4:00 PM
Sun
closed
* Eastern Time (Us & Canada)
788 Portland Road Saco, ME 04072
Get Directions
Prime Hyundai's Reviews
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(710 Reviews)
Write a Review
Recent Reviews
Verified Customer
Saco, ME
2016 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
04/02/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Sonata Service
Dealership has closed.
Not Recommended
JG
gravatar
Josh G.
Gorham, ME
2014 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/01/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Service dept
The ladies & fellas did a great job at Saco service dept. they will be missed.
Recommended
JS
gravatar
John S.
Kennebunkport, ME
2016 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/29/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Best Damn Service
The service staff was outstanding. The manager did a great job explaining the "problem" and the approach to resolve the matter. She was GREAT!
Recommended
Chandler C., Service Manager from Prime Hyundai responded on 03/29/2019 01:35 PM

Thank you so much for the review. We really appreciate your feedback, and wish you the best of luck with your Hyundai in the future!

Take care,

Chandler Case
Service Manager
Prime Hyundai of Saco
788 Portland Rd | Saco, ME 04072
P(207)571-3900 | F(207)571-3975

HT
gravatar
Heather T.
Saco, ME
2017 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/27/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Always good service, sad to hear of closure of Hyundai garage
As always, I received good and prompt service while receiving an oil change and some other minor service work done for my car. I was disappointed to hear of the closure of the Hyundai garage, but I do understand changes have to be made. I will continue to get my car serviced by another Prime Service location, as I enjoy the reliability and consistency.
Recommended
Chandler C., Service Manager from Prime Hyundai responded on 03/28/2019 05:10 AM

Thank you for your review, we appreciate the kind words. Hopefully you will find the same quality of service at one of our sister stores, and they'll take great care of you and your car in the coming years.

Take care,

Chandler Case
Service Manager
Prime Hyundai of Saco
788 Portland Rd | Saco, ME 04072
P(207)571-3900 | F(207)571-3975

MV
gravatar
Margaret V.
Sanford, ME
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/27/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Superb service
Great service as I have come to expect from a Prime dealership.
Recommended
Chandler C., Service Manager from Prime Hyundai responded on 03/27/2019 11:23 AM

Thank you for the kind words. We appreciate the feedback and your business.

Take care,

Chandler Case
Service Manager
Prime Hyundai of Saco
788 Portland Rd | Saco, ME 04072
P(207)571-3900 | F(207)571-3975

TN
gravatar
Thomas N.
Scarborough, ME
2016 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/22/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Part of the Team
Always include customer in both recommendations and options. One on one gives feeling of inclusion.
Recommended
Chandler C., Service Manager from Prime Hyundai responded on 03/22/2019 01:28 PM

Thank you so much for the review. We truly appreciate the great feedback, and are so glad to hear you enjoy the service you receive at our service department.

Thanks again,

Chandler Case
Service Manager
Prime Hyundai of Saco
788 Portland Rd | Saco, ME 04072
P(207)571-3900 | F(207)571-3975

SP
gravatar
Sherri P.
Sanford, ME
2016 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/22/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Friendly
The service guy was very nice and helpful. I’m disappointed I will not be able to return as this dealership is closing it’s service department. Boo hoo.
Not Recommended
Chandler C., Service Manager from Prime Hyundai responded on 03/25/2019 07:26 AM

Thank you for the review, we appreciate the kind words and your business over the years.

Take care,

Chandler Case
Service Manager
Prime Hyundai of Saco
788 Portland Rd | Saco, ME 04072
P(207)571-3900 | F(207)571-3975

CM
gravatar
Charles M.
Biddeford, ME
2017 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/21/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
great service
They did a good job, it was done very efficiently and fast, and they even helped me to put a battery in my key fob.
Recommended
Chandler C., Service Manager from Prime Hyundai responded on 03/21/2019 12:46 PM

Thank you sir! We appreciate the kind words, and are so glad to hear you were taken such great care of during your recent visit to our service department.

Take care,

Chandler Case
Service Manager
Prime Hyundai of Saco
788 Portland Rd | Saco, ME 04072
P(207)571-3900 | F(207)571-3975

Verified Customer
East Waterboro, ME
2015 Hyundai Tucson
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
03/19/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Satusfactory
Please see previous comments
Not Recommended
Chandler C., Service Manager from Prime Hyundai responded on 03/20/2019 05:41 AM

Thank you for your review. I'm very sorry to hear that you were not given our full attention during your last service visit. That is not at all how we aim to conduct business here at Prime. You should feel like you're the only customer we have while you're here, and I hope we have the chance to make it up to you at your next visit. It is our goal to make sure you are completely satisfied, no matter what day of the week it is. We appreciate your business, and the feedback.

Thanks again,

Chandler Case
Service Manager
Prime Hyundai of Saco
788 Portland Rd | Saco, ME 04072
P(207)571-3900 | F(207)571-3975

GV
gravatar
Gabriel V.
Old Orchard Beach, ME
2003 Hyundai Santa Fe
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
03/18/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Good service
I especially enjoyed the friendly and professional atmosphere.
Recommended
Chandler C., Service Manager from Prime Hyundai responded on 03/20/2019 05:34 AM

Thank you for the feedback. I'm glad to hear you enjoyed the atmosphere during your last service visit. I see that you scored us only 3 our of 5 starts, and hope to get you back in to resolve your concerns. Please feel free to contact me directly as I would like to discuss it further, and more importantly, make sure you are completely satisfied. We appreciate your business!

Thanks again,

Chandler Case
Service Manager
Prime Hyundai of Saco
788 Portland Rd | Saco, ME 04072
P(207)571-3900 | F(207)571-3975

ML
gravatar
Mike L.
Old Orchd Bch, ME
2013 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/17/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
They deliver no matter what...
Swapped seasonsl tires and made then perfectly aligned and balanced. Thanks guys !
Recommended
Chandler C., Service Manager from Prime Hyundai responded on 03/25/2019 09:31 AM

Thank you so much!!

Verified Customer
Biddeford, ME
2012 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/14/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Exceptional Service
We like doing business with nice, honest people! That’s what we get every time!
Recommended
Chandler C., Service Manager from Prime Hyundai responded on 03/14/2019 02:46 PM

Thank you so much! It's always a pleasure doing business with you. You make it easy to give you great service. We appreciate your business and look forward to seeing you again!

Chandler Case
Service Manager
Prime Hyundai of Saco
788 Portland Rd | Saco, ME 04072
P(207)571-3900 | F(207)571-3975

RP
gravatar
Ronald P.
Biddeford, ME
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/14/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
The Best
these guys are the best,answered all my questions. no need to go anyplace else!
Recommended
Chandler C., Service Manager from Prime Hyundai responded on 03/14/2019 01:37 PM

Thanks Ron, we appreciate that!

MO
gravatar
Michael O.
Saco, ME
2004 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/14/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
service was prompt
Chandler , the service manager was very personable and knowledgeable and communicated what was happening exceptionally well.
I usually dread going to a dealership for service but this time it was a good experience and my problem was taken care of efficiently and promptly.
Recommended
Chandler C., Service Manager from Prime Hyundai responded on 03/14/2019 11:14 AM

Thank you so much for the kind words. I really appreciate the feedback, and I'm glad I could have a positive effect on your dealership dread. Thank you for your business, and again for your review. :)

Take care,

Chandler Case
Service Manager
Prime Hyundai of Saco
788 Portland Rd | Saco, ME 04072
P(207)571-3900 | F(207)571-3975

PS
gravatar
Paula S.
Gorham, NH
2018 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/11/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Fast, friendly service
Was very happy with my service from walking in being greeted to the fast service of my Hyundai
Being serviced.
Recommended
Chandler C., Service Manager from Prime Hyundai responded on 03/12/2019 05:24 AM

Thank you for the review! It's so great to hear you were taken great care of every step of the way during your last visit to our service department. That's the kind of service we strive to deliver to all of our customers every day. We appreciate your business, and your feedback.

Thanks again,

Chandler Case
Service Manager
Prime Hyundai of Saco
788 Portland Rd | Saco, ME 04072
P(207)571-3900 | F(207)571-3975

Businesses Near You
Paulin's Tire And Auto
99
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0
(151 Reviews)
Duval's Service Center
96
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(1,090 Reviews)
Paulins Tire And Auto - South Portland
100
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(225 Reviews)
Paulins Tire And Auto - Congress
88
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(249 Reviews)
Cape Elizabeth Service Center
92
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(261 Reviews)
Vehicle Reviews
vehicle image
2025 Elantra
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(11)
vehicle image
2025 Elantra Hybrid
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0
(1)
vehicle image
2025 Elantra N
Overall Rating 3.7/5Overall Rating 3.7/5Overall Rating 3.7/5Overall Rating 3.7/5Overall Rating 3.7/5
3.7
(3)
vehicle image
2025 IONIQ 5 N
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0
(5)
vehicle image
2025 IONIQ 6
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(3)
vehicle image
2025 Kona
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(23)
vehicle image
2025 Kona Electric
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0
(1)
vehicle image
2025 Palisade
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(38)
vehicle image
2025 Santa Cruz
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(17)
vehicle image
2025 Santa Fe
Overall Rating 4.2/5Overall Rating 4.2/5Overall Rating 4.2/5Overall Rating 4.2/5Overall Rating 4.2/5
4.2
(18)
vehicle image
2025 Santa Fe Hybrid
Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5
4.3
(9)
vehicle image
2025 Sonata
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(6)
vehicle image
2025 Sonata Hybrid
Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5
4.5
(2)
vehicle image
2025 Tucson
Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5
4.3
(54)
vehicle image
2025 Tucson Hybrid
Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5
4.5
(26)
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.
Attention
We use cookies to personalize content, enable certain functionality, and track site analytics for marketing purposes. You consent to our cookies if you continue to use this website.