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SureCritic / Hyundai Dealer / Preston Hyundai of Sharon
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Preston Hyundai of Sharon

Average Score
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(769 Reviews)
-100
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Score Details

5 stars
77%
4 stars
14%
3 stars
4%
2 stars
1%
1 star
2%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5
Original Review
Overall Rating 2.5/5Overall Rating 2.5/5Overall Rating 2.5/5Overall Rating 2.5/5Overall Rating 2.5/5
23
Total ReScores™
4.5
ReScore™ Average
-100
Net Promoter Score ®

Business Details

About

Preston Sharon's service department can help you to keep your new or used Hyundai in like-new condition. Our friendly service staff and high-tech service facility set us apart from other lesser quality centers for car repair in the Sharon/Hermitage Area. We look forward to serving you! Preston Sharon's service department can help you to keep your new or used Hyundai in like-new condition. Our friendly service staff and high-tech service facility set us apart from other lesser quality centers for car repair in the Sharon/Hermitage Area. We look forward to serving you!

Categories
Hyundai Dealer, Auto Repair, Auto Maintenance
Contact
(724) 981-8140
Closed
Business Hours

Business Hours

Mon
8:00 AM - 5:00 PM
Tue
8:00 AM - 5:00 PM
Wed
8:00 AM - 5:00 PM
Thu
8:00 AM - 5:00 PM
Fri
8:00 AM - 5:00 PM
Sat
8:00 AM - 2:00 PM
Sun
closed
* Eastern Time (Us & Canada)
1251 E. State Street Sharon, PA 16146
Get Directions
Service Department's Reviews
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(769 Reviews)
Write a Review
Recent Reviews
RD
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Rachel D.
Hermitage, PA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
08/10/2021
0
Category: Service
John in Service is HORRIBLE
I will absolutely not take my vehicle here any more to be serviced. Every time John gives horrible attitude from the moment you walk in. Until one day I got dropped off in my dads corvette then he was real nice to me. Otherwise this guy just needs fired or put somewhere else. Terribly rude.
KF
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Katelyn F.
New Castle, PA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
06/03/2021
Service department is horrible
The service department here is mediocre at best. Employees are condescending, unprofessional, and will literally talk you in circles and try to make money any way possible. Ive been here numerous times and each time john was horrible, i dont like his attitude, his tone, or how he thinks he can say whatever he wants as long as he used his calm voice. You seriously need to have a sit down with him and go over how to properly speak to customers and show decent customer service.
Not Recommended
MP
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Mary P.
Hermitage, PA
2016 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/07/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service, friendly and helpful staff
I'm always treated well. Good people.
Recommended
EM
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Emily M.
Defiance, OH
2017 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/30/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Fast Times at Preston
I find the service very accommodating. Ii is fast, there is no line, everyone is pleasant they explain to you what they’ve done, they do an all points check,they wash your vehicle too. I grabbed-some Chipotle sat outside and had a little picnic my vehicle was done in less than 45 minutes washed, ready to go. I love their efficiency and their honesty complete with politeness; all make it a place I keep going back to
Recommended
Verified Customer
Greenville, PA
2011 Hyundai Azera
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/19/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
nice walk in Sharon
that was my experience while they worked on my car . Great service, cordial and respectful as well as on the time frame they gave me.
Recommended
VY
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Vikki Y.
Greenville, PA
2017 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/14/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service
I really appreciate the professional that all involved displayed.
Recommended
Verified Customer
New Castle, PA
2020 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/13/2021
Service Type: Repair
verified customerVerified Customer
Category: Service
Good service
Prompt and courteous service. Professional from time I walked in until time I walked out.
Recommended
Verified Customer
Grove City, PA
2018 Hyundai Kona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/11/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
service department
The service department was professional and attentive to my needs. It began with ensuring that I was able to get an appointment right away when I expressed a possible safety concern. Once at the dealership the service department kept be informed every step of the way and notified me of any delays in repairs. The staff ensured understanding of recommendations, cost and any additional concerns. Service department staff ensured that all work was done as requested and that my car was properly repaired.
Recommended
COURTNEY L C. from Preston Hyundai of Sharon responded on 04/13/2021 12:58 PM

Thank you for taking the time to complete and send in your survey, it means a great deal to us and also let's us kow how we did and if we need to make any adjustments to our service process. Thank you for helping us strive for excellent customer service. 

Verified Customer
Wampum, PA
2020 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/10/2021
Service Type: Repair
verified customerVerified Customer
Category: Service
People are courteous
Service is good
Recommended
COURTNEY L C. from Preston Hyundai of Sharon responded on 04/13/2021 01:01 PM

Thank you for taking the time to complete and send in your survey, it means a great deal to us and also let's us know how we did if we need to make any adjustments to our service process. Thank you for helping us strive for excellent customer service. 

Verified Customer
Warren, OH
2017 Hyundai Elantra Gt
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/09/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
The service. It's prop
Service is great.i didn't have to wait long.
Recommended
IB
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Irma B.
Stoneboro, PA
2012 Hyundai Accent
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
03/26/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Hyundai owner
If you have coupons for two separate procedures, everyone should schedule them for two different times because the Service Manager now refuses to give a customer the written price reductions on each coupon if requesting to have items done at the same visit to the dealership!
Recommended
COURTNEY L C. from Preston Hyundai of Sharon responded on 04/01/2021 06:23 AM

Thank you for taking the time in completing our survey, we will be in contact with you shortly to go over the results.

KB
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Kathleen B.
Sharon, PA
2018 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/24/2021
Service Type: Repair
verified customerVerified Customer
Category: Service
Good service
Good Service..
Recommended
John P. from Preston Hyundai of Sharon responded on 03/26/2021 04:48 AM

Thank you for taking the time to complete and send in your survey, it means a great deal to us and also let's us know how we did and if we need to make any adjustments to our service process. Thank you for helping us strive for excellent customer service.

LS
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Linda S.
Hermitage, PA
2019 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/24/2021
Service Type: Repair
verified customerVerified Customer
Category: Service
Best mechanic
Tommy is one of the best mechanics I’ve ever dealt with, he always lets you know what he finds and takes care of your vehicle like it his own, Great job tommy. He is a great asset to Preston and Hyundai motor corporation, thanks again Tommy
Recommended
John P. from Preston Hyundai of Sharon responded on 03/26/2021 04:50 AM

Thank you for taking the time to complete and send in your survey, it means a great deal to us and also let's us know how we did and if we need to make any adjustments to our service process. Thank you for helping us strive for excellent customer service.

GF
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Gary F.
Brookfield, OH
2019 Hyundai Ioniq Hev
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
03/24/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
John P. from Preston Hyundai of Sharon responded on 03/26/2021 05:05 AM

We will contact the customer to remedy the service visit issue.

GS
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George S.
West Middlesex, PA
2012 Hyundai Tucson
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
03/22/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Not a good experience.
I won't go back. The communication was terrible. They had to order parts so it took a week to get my Tuscon back in the shop. I dropped it off at 8:30 am and was finally informed after 4pm that my car wouldn't be done as promised. Then the next day they advised me that the wrong part came in and I wouldn't get my car back that day either.
Not Recommended
John P. from Preston Hyundai of Sharon responded on 03/26/2021 05:04 AM

We will contact the customer to remedy the service visit issue.

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