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Pittsford Automotive Center

Average Score
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0
(197 Reviews)
75
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Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores
-
ReScore Average
75
Net Promoter Score ®

Business Details

About

We service every make and model vehicle covering every mechanical repair, bumper to bumper. Air conditioning service Oil changes Tune ups Transmission service Timing belts Computer diagnostics Driveability issues Brakes Tires Alignments NYSI We service every make and model vehicle covering every mechanical repair, bumper to bumper. Air conditioning service Oil changes Tune ups Transmission service Timing belts Computer diagnostics Driveability issues Brakes Tires Alignments NYSI

Categories
Auto Repair, Car Maintenance, Repair Shop
Contact
(585) 385-9217

Business Hours

Mon
7:00 AM - 6:00 PM
Tue
7:00 AM - 6:00 PM
Wed
7:00 AM - 6:00 PM
Thu
7:00 AM - 6:00 PM
Fri
7:00 AM - 6:00 PM
Sat
7:00 AM - 7:00 PM
Sun
closed
* Eastern Time (Us & Canada)
58 Monroe Ave Pittsford, NY 14534-1324
Pittsford Automotive Center's Reviews
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0
(197 Reviews)

AS
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Adnan S.
Pittsford, NY
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
05/08/2025
5
Good and Bad
First the good - I had been to this store previously for a state inspection and I was impressed since they passed the inspection without asking for unwanted things to get done, compared to a tire place I went previously, who wanted me to get tires replaced to pass the inspection. So that part is still true, they don't recommend unwanted things to be done to the car.

The bad - this time I went for an oil change, and I didn't know they only do synthetic oil changes, so if your car doesn't need synthetic, you are still stuck with it and end up paying 60+$. I wish they advertise it on their website or mention it when setting up the appointment. They also did recommend a service which I think was a needed service, since it was coming up soon on the recommended service on the car user manual. When they quoted the price, before replacing it - they only mentioned the cost of the part and not the labor. So when it was time to pay, the total price was more than what I was hoping for. I wish they would have quoted the full price. And when I checked on the repair pal dot com, the same service for my model car was 27% less than what these guys charged me, and I am comparing the higher limit of the price range from repair pal website. So definitely not a cheap place to get your car serviced. I might have as well got the service done at the dealer, where they let you know before hand the total cost of the service. The only drawback with the dealer is they tend to add unwanted services.

I was looking at some of the regulars who came in, and the smart thing they were doing was they had already bought the parts themselves and were only getting them installed here. I am guessing that could bring your cost down, because for the part they installed for me they charged me 2 times more compared to if I had bought it myself. And also they charged me for miscellaneous things like rags, chemicals, hardware etc., - I am not sure if this is standard practice. Another thing that I didn't ask for but got charged anyhow was, windshield washer fluid. Never been charged before at any other place for this. It was almost like they don't want me to come back to this place :)

I don't remember seeing this in any past reviews that the oil change here is Synthetic only, so get your oil changed here - only if your car needs synthetic. As of May 2025, labor cost here is 140$.

Hope this review helps future customers.

KM
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Kris M.
Pittsford, NY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/07/2022
10
Car Service
Wonderful mechanics who are thorough, explain in advance what needs to be done, and provide excellent service. I have been with Craig and his staff for many years and have never been disappointed by their kindness and professionalism.

LA
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Linda A.
Rochester, NY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/16/2022
10
Car service
Great service. Excellent in all areas. I highly recommend them.

LA
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Linda A.
Rochester, NY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/16/2022
10
Car service
Great service. Excellent in all areas. I highly recommend them.

LA
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Linda A.
Rochester, NY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/16/2022
10
Car service
Great service. Excellent in all areas. I highly recommend them.

LA
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Linda A.
Rochester, NY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/16/2022
10
Great service. Excellent in all areas. I highly recommend them.
Great service. Excellent in all areas. I highly recommend them.

HC
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Heidi C.
Rochester, NY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/22/2022
10
Amazing experience
I needed to find a place that was close to my home to have my vehicle inspected as well as having an oil change. I came across Pittsford Automotive Center and the experience was amazing. They took my car in when scheduled, inspected my auto, completed an oil change, and rotated my tires. I was in and out in less than an hour (as promised). Dylan was amazing, courteous, and knowledgeable. This place was a furry of business and that speaks volumes. I will definitely return.

LW
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Laura W.
Pittsford, NY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/16/2021
10
best service in the Rochester area
We have lived in the Rochester area for over 20 years and have used a number of automotive service businesses to take care of our cars. Pittsford Automotive is the first and only that we have found to provide top notch service each and every time. They are experts at what they do -- period. They are also very helpful, courteous, and generous with their expertise.

CS
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CARY S.
Pittsford, NY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/23/2019
verified customerVerified Customer
High quality
In my experience, the Pittsford Auto Ctr offers quality service at a reasonable cost. I trust that they will do a good job and let me know what's necessary for my vehicle.
Recommended

JN
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JERRY N.
Penfield, NY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/23/2019
verified customerVerified Customer
Trailblazer repair.
Dropped vehicle off and repaired trans. lines. Good service and they call with an estimate. Price is always about what i figured and is repaired correctly.
Recommended

RP
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ROBERT P.
Henrietta, NY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/28/2018
verified customerVerified Customer
QUICK AND EASY
FAST FRIENDLY SERVICE DONE RIGHT
Recommended

Verified Customer
Rochester, NY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/19/2018
verified customerVerified Customer
Treated like family
Service was fast and excellent.
Recommended

Verified Customer
Pittsford, NY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/16/2018
verified customerVerified Customer
the best garage
I depend on this shop. They do great work for a reasonable price. I trust them completely to take care of my vehicle.
Thanks guys. You're the best!
Recommended

HP
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HELEN P.
Rochester, NY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/06/2018
verified customerVerified Customer
Excellent work--the right price-all in a timely frame
They accommodated me in time, cost of repair and it is always right.
Recommended

SM
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STEVE M.
Pittsford, NY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/27/2018
verified customerVerified Customer
Years of Excellent Auto Care
I have been bringing all my family's cars to Pittsford Auto for many years. I always get the service I expect, an honest appraisal, quality work, and at competitive pricing. My car is delivered back to me within the promised time. Craig seems to be always there. I'm always happy to patronize a small family business, especially one as successful as Craig Barrese's.
Recommended

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