business image

Pioneer Auto Care LLC.

Average Score
Overall Rating 4.2/5Overall Rating 4.2/5Overall Rating 4.2/5Overall Rating 4.2/5Overall Rating 4.2/5
4.2
(168 Reviews)
48
Write a Review

Score Details

Last 30 Day Trend

Active Business

ReScore Reviews

ReScore
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
Original Review
Overall Rating 1.1/5Overall Rating 1.1/5Overall Rating 1.1/5Overall Rating 1.1/5Overall Rating 1.1/5
17
Total ReScores
4.9
ReScore Average
48
Net Promoter Score ®

Business Details

About

Complete Auto repair major and minor Foreign & Domestic. Engine repair, transmission repair, brakes repair, transmission, front end, alignment, tires, electrical, old school vehicles, we accept all fleet we also work with Enterprise and element we also work with all warranty companies.
Body shop paint dent repair framework fabrication
Complete Auto repair major and minor Foreign & Domestic. Engine repair, transmission repair, brakes repair, transmission, front end, alignment, tires, electrical, old school vehicles, we accept all fleet we also work with Enterprise and element we also work with all warranty companies.
Body shop paint dent repair framework fabrication rust repairs we work with all insurance companies.
...more

Categories
Auto Maintenance, Auto Repair, Car Maintenance
Contact
(734) 341-5665
No Business Hours Provided

Business Hours

* Eastern Time (Us & Canada)
1148 N Wayne Rd Westland, MI 48185
Pioneer Auto Care LLC.'s Reviews
Overall Rating 4.2/5Overall Rating 4.2/5Overall Rating 4.2/5Overall Rating 4.2/5Overall Rating 4.2/5
4.2
(168 Reviews)

DJ
gravatar
Destiny J.
Westland, MI
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
05/06/2025
1
Not happy
My experience was not so great. We had an estimate of 4600 for a front end collision. We were told two weeks ago we may need a new radiator. On Monday May 5th the collision shop called and said we had a balance of 1554 left after we had been paying on the balance while they worked on the car. When we went to pay the balance today we were told we had to pay 3900. The owner had no proof or paperwork showing why the balance increased so much he just said the radiator cost over $600 and we had to install a condenser which also added to the balance.

The radiator and condenser was for a 2019 Hyundai tuscan. We were not told about the balance until today. We did not agree to the balance and he never even told us he installed it We had spoke to other people who also worked there and “who called us” when the truck was completed assured us that the balance was 1554.00. No communication or nothing all we got from the owner is the girl gave us the wrong balance. But still did not have an invoice for the updated balance. Nothing but his word.

I do not recommend this collision shop. He fired his employee and blamed her for the mix up. Instead of firing her he could have just trained her better. Honestly I feel like the receptionist really didn't know the balance. He didn't have nothing prepared to begin with. Just little numbers hand written on a peace of scrap paper and the very first estimate we received when we first brought the truck in.

Why did the balance increased from us owing 1554 to 3900. The owner also stated he didnt charge us for the labor of the radiator. So this means radiator and condenser were $2300 parts only. Since when did a radiator cost $2300 by itself? Without labor. Come on now.
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.