Phil Long Hyundai Of Chapel Hills is conveniently located in Colorado Springs, CO. Our service center is staffed with expert technicians who provide quality Hyundai repair and maintenance. The Phil Long Hyundai Of Chapel Hills’s factory certified technicians are trained to ensure your Hyundai runs well for the road ahead. Call or email Phil Long Hyundai Of Chapel Hills is conveniently located in Colorado Springs, CO. Our service center is staffed with expert technicians who provide quality Hyundai repair and maintenance. The Phil Long Hyundai Of Chapel Hills’s factory certified technicians are trained to ensure your Hyundai runs well for the road ahead. Call or email us to set up an appointment today. ...more
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Big Joe had the vehicle towed over to Phil Long Hyundai for further assesment and repair under the recall notice and extended warranty.
After almost a month, I had not receive any communication, so I called the service department. I spoke with Ryan and he told me that they would not take any action until I provided all oil change records from the original purchase of the vehicle. I explained that the vehicle failed to warn me of iminent failure due to the defect in the MIL which was covered under Recall #966. I also expained that I bought the vehicle used and that the warranty automatically extended the warranty on the vehicle to 150K miles according to the Extended Warranty Reference #TXXM. He repeated the same request of having all of the oil change records. Customer service is not a part of this dealership as I was discounted and felt unheard. He also told me that the vehicle was no longer in their facility and had been sent back to Big Joe Auto. I am frustrated as the communication from the dealer was non-existent. They never called me as the owner and customer to update me as to the status of my vehicle and more so its location. I had to call just to be told that they would not address or even consider the factory recalls and warranties. Hyundai felt it was very important to send these notices to me but Phil Long Hyundai obviously does not take the safety of the customer into the same context. Frustrated and without my only means of transportation.