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Perry Automotive

Average Score
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(942 Reviews)
-33
Write a Review
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Score Details

5 stars
81%
4 stars
12%
3 stars
2%
2 stars
1%
1 star
2%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original Review
Overall Rating 2.5/5Overall Rating 2.5/5Overall Rating 2.5/5Overall Rating 2.5/5Overall Rating 2.5/5
2
Total ReScores™
5.0
ReScore™ Average
-33
Net Promoter Score ®

Business Details

About

We have spent the last 8 years delivering auto repairs, tires, and wheels to satisfied customers, but our experience in the business goes back much further.

Owner John Perry is a third-generation mechanic bringing 80 years of automotive heritage, along with knowledge and integrity, to Perry Automotive.

Our two locations are NAPA We have spent the last 8 years delivering auto repairs, tires, and wheels to satisfied customers, but our experience in the business goes back much further.

Owner John Perry is a third-generation mechanic bringing 80 years of automotive heritage, along with knowledge and integrity, to Perry Automotive.

Our two locations are NAPA AutoCare Centers and AAA-Approved Repair Facilities. We want our customers to feel appreciated and experience a positive visit every time. We won’t sell you something you don’t need.

That’s the Perry Way ...more

Categories
Auto Repair, Oil Change, Repair Shop
Contact
(574) 252-7272
Business Hours

Business Hours

Mon
7:30 AM - 5:30 PM
Tue
7:30 AM - 5:30 PM
Wed
7:30 AM - 5:30 PM
Thu
7:30 AM - 5:30 PM
Fri
7:30 AM - 5:30 PM
Sat
8:00 AM - 1:00 PM
Sun
closed
* No Time Zone Provided
13701 McKinley Hwy Mishawaka, IN 46545
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Perry Automotive's Reviews
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(942 Reviews)
Write a Review
Recent Reviews
JB
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J B.
Mishawaka, IN
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
06/12/2024
0
Awful Service
Awful experience. Called for more clarification on the quote (given to me 6/5). Wasn’t on the phone for more than 4 minutes and Service advisor Colin Gifford said “I can’t sit here and talk for 30 min”, and hung up on me. Will never bring in any vehicle and cannot recommend this shop at all.
LW
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Lori W.
Mishawaka, IN
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/06/2022
10
Went the extra mile
Recently I took my car in to be checked something was off.I needed several things done, but because finances are always a concern when on a fixed income.Colin fixed the most important first and explained how we can plan for future repairs, He watched over me and Bonnie at every step! Special thanks to Colin
And the guys and gal,
Also noticed that the car had been cleaned, Thanks for

Going
The extra mile
SA
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Stephanie A.
Niles, MI
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
01/28/2022
0
Owner says airbags aren’t really needed
My windshield wipers randomly stopped working I was told it was a motor that would cost about 2000.00 to replace. Upon receiving a call that my Jeep was ready for pick I was told the airbag light was on. I told them it wasn’t when I dropped it, I was at first called a liar and told it was and then the owner agreed it wasn’t but he didn’t have time to fix it. So my airbags were disabled he then tells me airbags are needed they are a redundant safety feature and I can drive without them. Well sir as a 15 year medical provider I can assure you airbags save lives. He disagreed. He then told me he’s had the worst week in business and there’s so many things he’s like to call me. I told him I wouldn’t be paying for the job until her fixed what he clearly damaged. He proceeded to be incredibly rude and told me that wouldn’t work for him and he’d just hold my car. I said no that doesn’t work for me. Well the story ends with him telling me it was a bad week for him to quit drinking and that I would need to take my car to his Elkhart job bc the better mechanic works there. Keep in mind the owner is the one that worked on my car. The Elkhart shop fixed my car within 15 min saying he knocked a wire loose. I then paid my bill as I said I would once he fixed the error he caused. Has the owner bothered to reach out with any form of apology for his terrible behavior, telling me I dan drive without my air bags or the inconvenience it caused me to have to take my car to another shop. No! Please be ware of this shop, he made a mistake and failed to acknowledge it and once again to him it’s fine to drive without airbags, airbags in which he disabled while we was supposed to be fixing my Jeep
SM
Shirley M.
Indiana
Jeep Patriot
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
05/26/2020
verified customerVerified Customer
Category: Service
Shirley said given the circumstances no one at this place was wearing face masks, regulating social distancing and she would have liked an easy pay and pick up.
Recommended
MP
Marvin P.
Elkhart, IN
Buick Lucerne
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
05/21/2020
verified customerVerified Customer
Category: Service
Marvin said this business was pretty good.
Recommended
MH
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MARGARET H.
South Bend, IN
Toyota RAV4
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/14/2020
verified customerVerified Customer
I feel this is a reliable company.
I think you are honest and fair.
Recommended
LS
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LAURENCE S.
Granger, IN
Honda CR-V
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/14/2020
verified customerVerified Customer
flat tire
Took our new car into Perry's to repair a tire that had a screw in it. Just a little thing and it was a car Perry had never seen. The tire was fixed promptly and a call was made that the back wiper blade looked damaged. We knew that was the case and had forgotten to tell them to fix that too. Their careful observation saved us another trip to get the wiper fixed. Careful and competent service from this place.
Recommended
EK
Eric K.
Indiana
Saturn VUE
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
05/02/2020
verified customerVerified Customer
Category: Service
Eric said this business takes care of his vehicle and the employees are good people.
Recommended
JR
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JAMES R.
Mishawaka, IN
Chrysler Pacifica
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/23/2020
verified customerVerified Customer
Repairs completed on vehicle as estimated and on schedule
APRIL,2020.
Thanks to John, Mark, Ryan and rest of Perry Auto staff for providing honest, friendly, knowledgeable advise and technical expertise to schedule and follow thru to make the necessary front -end repairs to my vehicle as estimated and on- time. Your shuttle service also made a difference .
Great job Perry Auto.
JAMES R - Mishawaka
Recommended
MK
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MATT K.
Granger, IN
Lexus GX 460
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/14/2020
verified customerVerified Customer
Friendly Service
I’ve always had a good experience at Perry Automotive. They staff are very friendly. I’ve never had an issue with them trying to push additional repairs on me. They will inform me of recommended maintenance and then let me make the decision. I highly recommend Perry Automotive.
Recommended
Verified Customer
South Bend, IN
Kia Soul
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/11/2020
verified customerVerified Customer
Kia Service
Great Customer Service and sound vehicle advise. No pressure sales.
Recommended
JA
Jeremiah A.
Osceola, IN
Mercedes-Benz CLK-Class
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/08/2020
verified customerVerified Customer
Category: Service
Jeremiah said the people are kind and these people are enthusiastic and upbeat. He especially likes the clear explanation, precise, knowledgeable professionalism and the work is quick.
Recommended
AG
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ADAM G.
Mishawaka, IN
Cadillac Escalade
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/07/2020
verified customerVerified Customer
They stuck to it to get the issue fixed.
Perry Auto, corrected the issue and then it came right back. They got me right back in and corrected the issue. The new mass airflow had a factory defect.

Great people there.
Recommended
JH
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JOSIAH H.
Bremen, IN
GMC Sierra 3500
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/07/2020
verified customerVerified Customer
Excellent Business
Once again, Perry Automotive has provided great service. I have never had any complaints about their work performance or timeliness when working on my vehicles. They have fair and reasonable prices. The employees are very helpful with answering any questions.
Recommended
JB
Janis B.
Mishawaka, IN
Chevrolet Cruze
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/07/2020
verified customerVerified Customer
Category: Service
Janis said the staff did a great job.
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