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Paul's Automotive Service

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(620 Reviews)
89
Write a Review

Score Details

Last 30 Day Trend

Active Business

ReScore Reviews

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores
-
ReScore Average
89
Net Promoter Score ®

Business Details

About

Donn's Auto Service Inc. has been family operated since July 1996, and in business for 26 years. Donn and his crew of professionally trained and certified auto mechanics has been repairing and extending the life of cars and light duty trucks since 1974. With over 40 years of automotive repair experience in Middleton and on Madison's west Donn's Auto Service Inc. has been family operated since July 1996, and in business for 26 years. Donn and his crew of professionally trained and certified auto mechanics has been repairing and extending the life of cars and light duty trucks since 1974. With over 40 years of automotive repair experience in Middleton and on Madison's west side, Donn continues to deliver the kind of reliable service and personal attention that has helped Donn's Auto Service Inc. grow into one of the area's most successful auto repair shops. ...more

Categories
Auto Repair, Diesel Services, Car Maintenance
Contact
(734) 243-2188

Business Hours

Mon
7:30 AM - 5:00 PM
Tue
7:30 AM - 5:00 PM
Wed
7:30 AM - 5:00 PM
Thu
7:30 AM - 5:00 PM
Fri
7:30 AM - 5:00 PM
Sat
closed
Sun
closed
* Eastern Time (Us & Canada)
425 N Dixie Hwy Monroe, MI 48162-2564
Paul's Automotive Service's Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(620 Reviews)

BE
Barb E.
Monroe, MI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/21/2025
verified customerVerified Customer
Category: Service
Barb said they are honest and she appreciates this.
Recommended
Kyle K. from Paul's Automotive Service responded on 02/21/2025 03:42 PM

We appreciate your recognition of our honesty and integrity in automotive service. It is our commitment to provide reliable and transparent service to all our customers. Your satisfaction is of utmost importance to us, and we are grateful for your support.


SP
Sean P.
Monroe, MI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/12/2025
verified customerVerified Customer
Category: Service
Sean stated the business was very up-front and the phone calls were always answered in a timely manner. The business always gave great feedback on the vehicle.
Recommended
Kyle K. from Paul's Automotive Service responded on 02/13/2025 01:46 PM

We appreciate your valuable feedback regarding your experience with our service. It is encouraging to know that you found our communication to be timely and our feedback on your vehicle to be constructive. We strive to maintain transparency and reliability in our services, and your confirmation of this reinforces our efforts. Thank you for choosing Paul’s Automotive Service.


KW
Kathy W.
Monroe, MI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/11/2025
verified customerVerified Customer
Category: Service
Kathy stated the business is always understanding and very kind.
Recommended
Kyle K. from Paul's Automotive Service responded on 02/14/2025 09:36 AM

We appreciate your positive feedback regarding your experiences with our service. It is important to us to provide a supportive and understanding environment for all of our customers. Your acknowledgment of our kindness motivates us to continue delivering quality service. Thank you for choosing Paul’s Automotive Service. Your satisfaction is our priority.


KW
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Karen W.
Monroe, MI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/03/2025
verified customerVerified Customer
10
Car Repair
Paul’s has always taken care of my cars with excellent service and advice on keeping my cars in good condition.
Kyle K. from Paul's Automotive Service responded on 02/03/2025 11:37 AM

We appreciate your feedback regarding your experience at Paul’s Automotive Service. It is gratifying to know that our team has consistently provided you with excellent service and valuable advice for maintaining your vehicles. Your trust in our expertise is highly valued, and we remain committed to ensuring that your cars are well taken care of. Thank you for your continued support.


PS
Peter S.
Monroe, MI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/27/2025
verified customerVerified Customer
10
Top Notch Service
Service and quality of work is always top notch.
Kyle K. from Paul's Automotive Service responded on 01/27/2025 12:04 PM

We appreciate your feedback regarding the service and quality of work at Paul's Automotive Service. It is our commitment to maintain high standards in every aspect of our operations, and it is gratifying to know that our efforts have met your expectations. Your continued support is highly valued.


MT
Marc T.
Monroe, MI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/23/2025
verified customerVerified Customer
Category: Service
Marc said service was fast, timely, he received a good explanation of what was going on with vehicle and what needed to happen in future.
Recommended
Kyle K. from Paul's Automotive Service responded on 01/24/2025 05:44 PM

We appreciate your feedback regarding your recent experience with our service. It is rewarding to know that you found the service to be fast and timely, and that our team was able to provide you with a clear explanation of your vehicle's needs. Your satisfaction is important to us, and we are committed to maintaining high standards in our service delivery. Thank you for choosing us for your automotive needs.


Verified Customer
Newport, MI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/15/2025
verified customerVerified Customer
9
Great service
The service was great.
Kyle K. from Paul's Automotive Service responded on 01/15/2025 05:47 PM

We appreciate your positive feedback regarding our service. It is our commitment to provide quality assistance to all our customers, and it is encouraging to know that we met your expectations. Thank you for choosing Paul's Automotive Service.


BB
Blake B.
Monroe, MI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/07/2025
verified customerVerified Customer
Category: Service
Blake said they explained everything and communicated about when it would be done.
Recommended
Kyle K. from Paul's Automotive Service responded on 01/08/2025 02:56 PM

We appreciate your positive feedback regarding the communication and thorough explanations provided during your service. Ensuring that our customers are well-informed about their vehicle's maintenance is a priority for us. It is gratifying to know that you found our service to meet your expectations. Your trust in us is valued, and we remain committed to maintaining high standards in our automotive services.


JA
Jason A.
Monroe, MI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/03/2025
verified customerVerified Customer
Category: Service
Jason said they were pretty quick. He says he hasn't had a problem with the vehicle since, he is pretty happy.
Recommended
Kyle K. from Paul's Automotive Service responded on 01/06/2025 02:48 PM

We appreciate your feedback regarding your recent experience with us. It is encouraging to hear that you found our service to be efficient and that your vehicle is performing well. Your satisfaction is important to us, and we look forward to continuing to meet your automotive needs in the future.


AP
Austin P.
Monroe, MI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/17/2024
verified customerVerified Customer
Category: Service
Austin said they did really well really fast, all very kind.
Recommended
Kyle K. from Paul's Automotive Service responded on 12/18/2024 12:41 PM

We appreciate your positive feedback regarding the service you received. It is encouraging to hear that you found our team to be efficient and courteous. We strive to maintain a high level of service and your recognition of our efforts is valued. Thank you for choosing Paul’s Automotive Service.


RC
Randy C.
Monroe, MI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/12/2024
verified customerVerified Customer
Category: Service
Randy said everything was really good and he had no problems.
Recommended
Kyle K. from Paul's Automotive Service responded on 12/13/2024 02:05 PM

We appreciate your feedback regarding your recent experience at Paul's Automotive Service. It is gratifying to know that everything met your expectations and that you encountered no issues. Your satisfaction is important to us, and we look forward to continuing to provide quality service. Thank you for choosing us.


SB
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Sharon B.
Monroe, MI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/04/2024
verified customerVerified Customer
10
Great service
Always take my car to Paul's. They keep my old car running.
Kyle K. from Paul's Automotive Service responded on 12/04/2024 03:57 PM

We appreciate your trust in Paul's Automotive Service for the maintenance of your vehicle. It is gratifying to know that our efforts contribute to keeping your car in optimal condition. Your continued support is valuable to us, and we are committed to providing you with the best service possible.


SD
Scott D.
Toledo, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/03/2024
verified customerVerified Customer
Category: Service
Scott said they do a good job.
Recommended
Kyle K. from Paul's Automotive Service responded on 12/04/2024 12:31 PM

We appreciate your feedback regarding the quality of our services. It is our aim to consistently provide reliable and efficient automotive care, and it is gratifying to know that our efforts have met your expectations. Your support is invaluable to us.


RB
Roman B.
Newport, MI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/08/2024
verified customerVerified Customer
Category: Service
Roman said he was happy with the service.
Recommended
Kyle K. from Paul's Automotive Service responded on 11/11/2024 03:51 PM

We appreciate your feedback regarding your satisfaction with our service. It is our commitment to provide a high level of customer care, and we are pleased to know that we met your expectations. Your support is invaluable to us.


KM
Kari M.
Monroe, MI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/08/2024
verified customerVerified Customer
Category: Service
Kari said they are really nice, professional, and got her vehicle done fast.
Recommended
Kyle K. from Paul's Automotive Service responded on 11/11/2024 03:51 PM

We appreciate your feedback regarding your recent experience with our service. It is encouraging to hear that you found our team to be professional and efficient. Providing timely and effective service is a top priority for us. Thank you for choosing Paul’s Automotive Service.

Service Coupons and Posts
We love a good automotive comeback story! 😄🚗 Big thanks for trusting us to handle your alternator drama. It's our goal to keep you rolling without breaking the bank. Your kind words fuel our passion! #CustomerAppreciation #PaulsAutomotiveService
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?✨ Thanks for the awesome review! We're thrilled to provide quick and accurate service—like a pit stop at a race! ? Your trust means the world to us. We're always here to keep you rolling smoothly! #TrustPaul #AutoServicePros
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We’re revved up to hear you found our team kind and helpful! ?✨ At Paul’s Automotive, we aim to make every visit smooth sailing. Thanks for the love! ❤️ #CustomerAppreciation #AutoCare
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Thank you for being a loyal customer! ?? We're thrilled our knowledgeable team has kept you on the right path—no detours here! We promise to continue delivering top-notch service! #RepeatCustomer #AutoExperts
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Thanks for the speedy shout-out! ⏩ We love getting you back on the road in no time. ?? Your wheels deserve it! Keep on cruising! #FastService #HappyDrivers
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Thanks for the rev-tastic review! ?? We're glad to have kept you rollin' safely and smoothly. Our team always goes the extra mile to ensure your ride is top-notch! #CustomerAppreciation #FiveStarService
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Thanks for the 5-star review, Karl! We're thrilled to hear that you had an excellent experience with us. We pride ourselves on professionalism, friendliness, and honesty. We're happy to be awesome for you! ?? #CustomerAppreciation #PaulsAutomotive
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Thanks, Pam! ? We're thrilled to be your go-to for car care. Our team sends their regards and looks forward to your next visit. #CustomerAppreciation #PaulsAutoService
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? Thanks for the 5-star review! We're thrilled that you found our service top notch. It's our pleasure to keep your car in top shape. #CustomerSatisfaction #TopNotchService
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Thanks for the great review, Terrence! ? We're glad to have been able to help you out before your trip. #PaulsAutomotiveService #Monroe #HappyCustomer #CarCare
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Thanks for the kind words, Karen! ? We're glad you appreciate our professionalism and fair estimates. We're always here to make sure your car is running smoothly. #PaulsAutomotive #Monroe #AutoRepair #CustomerSatisfaction ???
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Thanks for the great review, Jayne! We're so glad we could help you out and that you're satisfied with the service. We always strive to provide honest and reliable service. #PaulsAutomotiveService #Monroe ?????
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Thanks for the great review, Carlos! ? We're glad we could get you back on the road quickly and at a fair price. #Monroe #PaulsAutomotiveService #AutoRepair ?
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