Parks Hyundai of Gainesville is conveniently located in Gainesville, FL. Our service center is staffed with expert technicians who provide quality Hyundai repair and maintenance. From oil change to major repairs, we are here to help! Call or email us to set up an appointment today. Parks Hyundai of Gainesville is conveniently located in Gainesville, FL. Our service center is staffed with expert technicians who provide quality Hyundai repair and maintenance. From oil change to major repairs, we are here to help! Call or email us to set up an appointment today.
I bought my 2019 Tuscon from the Gainesville, FL location in 2019...or 2020, it's been a minute... and I LOVE my car... even despite the issues I am now having... Fast forward to October 2023, my sunroof began leaking. I have all of about 20,000 miles on my car... I contacted corporate because despite call after call, I was unable to reach Gainesville's location. I was met with a message from corporate suggesting that I try again, and basically brushed me off. I was finally able to get a live body and an appointment way out into the later part of 2023. They had my car 2 - 3 weeks, replaced the sunroof completely and despite this, it is still leaking. I have emailed, called, texted, sent videos and pictures and I am basically being told "our techs did a pressure test, nothings wrong"... meanwhile if I so much as wash my car I have to place a wash cloth or napkin into the crook of the sunroof so it can consume the water before it sits in my roof and molds.... which I am very much allergic to. They've met my concerns with "the plugs have been drained" "nothing we see" but can CLEARLY see that it is a slow to mid-speed leak. I have been nothing but polite and kind, but consistent...and while I am well aware more flies are caught with honey, there's not enough honey in the world at this point.
I have owned cars with sunroofs, and NEVER have I ever experienced this let alone the piss-poor customer care, service, or concern. The advisor I've been messaging with lately has been sympathetic and friendly, but at this point, something's got to give.