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Orchard Lake Complete Car Care

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(683 Reviews)
93
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Score Details

Last 30 Day Trend

Active Business

ReScore Reviews

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores
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ReScore Average
93
Net Promoter Score ®

Business Details

About

Since 1997, Orchard Lake Complete Car Care has been there for the people of Farmington Hills. We love what we do, and that basic fact fuels our business. We are dedicated to our customers, and that’s why they stick with us—the best auto repair Farmington Hills has to offer.

Our family of technicians and service staff sees their work
Since 1997, Orchard Lake Complete Car Care has been there for the people of Farmington Hills. We love what we do, and that basic fact fuels our business. We are dedicated to our customers, and that’s why they stick with us—the best auto repair Farmington Hills has to offer.

Our family of technicians and service staff sees their work here at Orchard Lake Complete Car Care as more than a job. It’s their vocation and livelihood. Each member of our team is invested in your satisfaction.

Orchard Lake Complete Car Care was founded on the basic idea that everyone deserves respect. It is our mission to treat each person that comes through our door with dignity and sensitivity. We believe this attention to detail has paid off by providing us with our loyal, friendly family of customers. That’s what makes Orchard Lake Complete Car Care the best car service in Farmington Hills!
...more

Categories
Auto Maintenance, Car Maintenance, Auto Repair
Contact
(248) 553-3302
Opening in 52 minutes
Business Hours

Business Hours

Mon
8:00 AM - 5:00 PM
Tue
8:00 AM - 5:00 PM
Wed
8:00 AM - 5:00 PM
Thu
8:00 AM - 5:00 PM
Fri
8:00 AM - 5:00 PM
Sat
8:00 AM - 2:00 PM
Sun
closed
* Eastern Time (Us & Canada)
28799 Orchard Lake Rd Farmington Hills, MI 48334-2956
Orchard Lake Complete Car Care's Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(683 Reviews)

Verified Customer
Bloomfield Hills, MI
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
08/12/2025
verified customerVerified Customer
10
Trustworthy but takes longer than promised sometimes
Good people, good work. See above, that’s it.

KW
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Karen W.
Walled Lake, MI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/05/2025
10
10 out of 10
I have never in my 61 years on this earth, and I mean, never had a good experience with a car mechanic until today. This place was amazing. They treated me like family. Chad is a rockstar! Honestly, you can really trust these guys and take it from me a lifetime skeptic of mechanics!
Peter M. from Orchard Lake Complete Car Care responded on 08/10/2025 09:36 AM

It's fantastic to hear that we’ve shattered your skepticism in record time! We're all about treating our customers like family—though we promise not to show up at Thanksgiving uninvited. Chad truly is a rockstar, and we're glad he made such an impact on your experience. Trust is hard to come by, especially with car mechanics, so hearing this from you is music to our ears. Looking forward to keeping your wheels rolling with a little less worry and a lot more family-style service!


KW
KAREN W.
Walled Lake, MI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/05/2025
verified customerVerified Customer
10
Finally a mechanic who cares!!
I have never, and I mean never in my life had a good experience with a mechanic until I came to Napa auto care in Farmington Hills, Michigan. I have to give a shout out to Chad, who was exceptional from the first phone call to the actual repair. They treated me like family. I have the utmost trust in them and would highly recommend them to anybody looking to have quality work done on their vehicle.
Peter M. from Orchard Lake Complete Car Care responded on 08/10/2025 09:36 AM

It sounds like we’ve finally broken the mechanic curse for you! We’re delighted to hear that your experience with us has been a game changer. Chad takes pride in treating our customers like family, and it’s wonderful to know that his exceptional service is appreciated. Trust is key in this business, and we’re honored to earn yours. Here’s to keeping those wheels turning smoothly!


Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/31/2025
verified customerVerified Customer
10
Outstanding service
This business is simply the best. From knowledgeable staff to great customer support and professionalism, they can do it all.
Peter M. from Orchard Lake Complete Car Care responded on 08/05/2025 09:35 AM

It's fantastic to hear that you had such a great experience with us! Our team takes pride in being knowledgeable and supportive, so it's wonderful to know their efforts are appreciated. If you ever need anything else or just want to share another compliment about our skills—or even throw in a friendly rivalry about who has the best coffee—we're just a car ride away!


Verified Customer
Farmington, MI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/30/2025
verified customerVerified Customer
10
Great service
Was able to stop in without an appointment which was greatly appreciated. They were able to fix the problem in a timely manner and affordable.
Peter M. from Orchard Lake Complete Car Care responded on 08/04/2025 09:35 AM

It's great to hear that you had such a positive experience with us! We're always happy to do our best for those spontaneous car care moments, and we understand that when a problem arises, quick and affordable service is what you need. If your vehicle ever needs another tune-up or a little TLC, we're here and ready to help. Enjoy the smooth ride ahead!


JM
JOHN M.
Farmington, MI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/29/2025
verified customerVerified Customer
10
Windshield washer leaking .
They were able to diagnose, get the appropriate parts and get it back to me in 4 hours.
Peter M. from Orchard Lake Complete Car Care responded on 08/03/2025 09:36 AM

We’re pleased to hear that we could get you back on the road in such quick fashion! It sounds like we managed to channel our inner automotive superheroes there. If you ever find yourself in need of more speedy service or have questions, just give us a shout. Safe travels!


MP
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MARTY P.
West Bloomfield, MI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/28/2025
verified customerVerified Customer
10
Tire rotation
Quick service
Peter M. from Orchard Lake Complete Car Care responded on 08/02/2025 09:38 AM

We appreciate you taking the time to share your experience! We're glad to hear that you enjoyed our quick service. It’s our mission to get you back on the road without any unnecessary pit stops. If you find yourself in need of more car care, you know where to find us—ready to keep the wheels turning smoothly!


Verified Customer
West Bloomfield, MI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/26/2025
verified customerVerified Customer
9
Consistently good work and courteous attention..
``i have used NAPA for may years and have never been disappointed…
Peter M. from Orchard Lake Complete Car Care responded on 07/31/2025 09:34 AM

It sounds like you’ve found a reliable partner in NAPA over the years. It's like having a trusty sidekick for all your car care needs, isn't it? We're glad to hear that your experiences have been positive and that we could help keep your vehicle in top shape. If only cars could talk, we bet yours would have some great stories to tell!


TB
TERI B.
West Bloomfield, MI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/25/2025
verified customerVerified Customer
10
Trustworthy expert mechanics
When I moved to the area I needed a new mechanic and I'm so grateful I found Orchard Lake Complete Car Care. They have provided excellent, expert service and have been a valuable resource for my auto needs. Highly, highly recommend.
Peter M. from Orchard Lake Complete Car Care responded on 07/30/2025 09:36 AM

We're delighted to hear that you found a home for your automotive needs with us! It sounds like we've managed to earn a gold star in your book, and we promise to keep that shiny reputation intact. Our team works hard to ensure our service feels expert and reliable, almost like an automotive superhero team—minus the capes, of course. We appreciate your recommendation and look forward to being your go-to car care resource. Here's to many smooth rides ahead!


AD
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AARON D.
Detroit, MI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/22/2025
verified customerVerified Customer
10
High-quality work, diagnosis, and communication
I chose this garage quickly and without much research after my Honda overheated and broke down.
Was I ever lucky! The team diagnosed every item in my vehicle damaged by the severe engine overheating, called me promptly, and made the repairs in a few days.
Friendly, courteous, professional, and high-quality are the words to describe my experience here.
Peter M. from Orchard Lake Complete Car Care responded on 07/27/2025 09:35 AM

It sounds like you stumbled upon a diamond in the rough when your Honda decided to turn into a sauna! We're glad our team was able to give your vehicle the TLC it needed after that overheating adventure. It's music to our ears to hear you found our service friendly and professional—we aim to be the superheroes of car repairs, minus the capes. If your car ever needs another round of pampering, you know where to find us!


DC
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DOUG C.
Farmington, MI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/19/2025
verified customerVerified Customer
10
Lifetime customer
Every and anything I have car related is always addressed with professional knowledge and service.
Peter M. from Orchard Lake Complete Car Care responded on 07/24/2025 09:35 AM

We're glad to hear that our team has hit the nail on the head with your car needs. It sounds like you've found a pit crew that knows their stuff! We take pride in providing professional knowledge and service, so it's fantastic to know you're feeling well taken care of. Here's to smooth rides and happy drives!


LS
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LLOYD S.
Ypsilanti, MI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/19/2025
verified customerVerified Customer
10
Exhaust leak
Very professional team.
Peter M. from Orchard Lake Complete Car Care responded on 07/24/2025 09:35 AM

We appreciate your feedback about our professional team. It's great to know our hard work is noticed! We strive to keep things running smoothly, just like a well-oiled engine. Keep those wheels turning, and we hope to keep impressing you.


AB
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ART B.
Farmington, MI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/17/2025
verified customerVerified Customer
10
Great service!
I’ve always gotten great service here.
Peter M. from Orchard Lake Complete Car Care responded on 07/22/2025 09:34 AM

We're glad to hear that you've consistently received great service! It's our mission to keep your vehicle running smoothly and to make your experience as enjoyable as possible. If your car could talk, we imagine it would be singing our praises too. Here’s to many more flawless visits!


GH
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GAIL H.
Commerce Township, MI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/16/2025
verified customerVerified Customer
10
Buds the best at what he does
Very friendly and reasonable prices, they tell you straight out what's wrong..
Peter M. from Orchard Lake Complete Car Care responded on 07/21/2025 09:35 AM

We appreciate your feedback! It’s always great to hear when our friendly team makes a positive impression. We believe in keeping things straightforward—no hidden surprises, just good old-fashioned honesty and reasonable prices. Your support means a lot to us!


MW
MARK, KHALIDA W.
Ford Pickup
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/14/2025
verified customerVerified Customer
10
Five stars
Great job and great price. No complaints here.
Peter M. from Orchard Lake Complete Car Care responded on 07/19/2025 09:37 AM

We're delighted to hear you had a great experience with us! It sounds like we delivered the perfect combo of service and value. If only everything in life came with such a winning formula! We're here whenever you need us for your car care needs.


Displaying Review 1 - 15 of 683 in total
Service Coupons and Posts
We're thrilled you found our team helpful! 🚗✨ Don't worry, we love tackling urgent problems—it's our cardio! 💪 Thanks for putting your faith in us! If your car ever needs another superhero, we’re just a call away! #CarCareHeroes #TrustTheExperts
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Thank you for trusting us with your squeaky brakes! 🚗🔧 We love keeping you safe without breaking the bank. Honesty is our best policy! We're here whenever you need us. #OrchardLakeCarCare #HonestService
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Thanks for the fabulous feedback! We're thrilled to hear about your positive experiences. Your satisfaction is our fuel to keep cruising! 🚗💨 We promise to keep the good vibes rolling. #CustomerAppreciation #OrchardLakeCarCare
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🌟 Trust is key in any relationship—even with your car! We're thrilled you felt confident in our service. Thanks for choosing Orchard Lake Complete Car Care—where your car gets the TLC it deserves! 🚗💨 #CarCare #TrustUs
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We strive for honesty as much as we strive for a smooth ride! 🛠️ Thanks for recognizing our commitment to great service—it fuels our engine! 🚗💨 Come back anytime for more top-notch care! #HonestService #OrchardLakeCare
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We're not just here to fix cars; we're here to make friends! 🚗💬 Honesty and straightforwardness are our secret ingredients, thanks for noticing! Your ride will always receive the TLC it deserves. ❤️✨ #OrchardLakeCare #HonestAutoService
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Thanks for the awesome shout-out! 🚗✨ We're glad you enjoyed the quick service and friendly faces! We promise to keep your car running smooth without making you feel like you're waiting for a plot twist in a suspense movie. 😉 #QuickService #FriendlyFaces
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Thanks for the kind words! We're thrilled you had a great experience with our stellar team. Lou might just need a superhero cape next! ?‍♂️? Your support keeps our wheels turning! #CarCareHeroes #OrchardLakeAuto
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Thanks for the shoutout! ? We're thrilled to hear you think we do good work—Lou will be blushing! ? Your support keeps our engines running smoothly. See you next time! ?? #OrchardLakeCompleteCarCare #TeamLou
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We're thrilled to be your go-to spot for car care! ?✨ Our amazing team loves keeping your ride in top shape. Thank you for trusting us, and remember—your car called; it thinks we're awesome too! ? #CarCare #CustomerLove
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Thanks for the incredible review! ?✨ We work hard to be your car's best friend—trustworthy and reliable, just like a good mechanic should be! We're thrilled to keep you on the road! #CarCareHeroes #TrustyTuneUps
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Thanks for trusting us with your car! ? We're glad Lou could help you out. Your support means a lot to us! #CustomerAppreciation #CarCare
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Thanks for the ⭐️⭐️⭐️⭐️⭐️ review, Patrick! We're thrilled to hear about your great experiences at Orchard Lake Complete Car Care. Our team is always here to help! ?? #AutoCare #HappyCustomers
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Thanks for the stellar review! We're thrilled to be your go-to for car care. ?? Our team is dedicated to providing top-notch service and we're glad it shows. Your support means the world to us! #HappyCustomers #CarCare
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Thanks for the kind words! Our crew appreciates your recognition. We'll keep up the good work. ?️? #KnowledgeableService #OrchardLakeCompleteCarCare
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Thanks for the 5-star review, Gerald! We're thrilled to hear you had a great and speedy experience with us. ? Keeping your wheels rolling smoothly is what we do best! ? #HappyCustomers #CarCare
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Hey there, Tony! ? Thanks for the love and ⭐⭐⭐⭐⭐! We're thrilled to be your go-to spot for top-notch service and car care. We're always here for you! #CustomerAppreciation #FiveStarService
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? Thank you for being a loyal customer! We appreciate your trust in us for all your car care needs. ?? #CustomerAppreciation #LoyalCustomer #CarCareMatters #OrchardLakeCompleteCarCare
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⭐️Thanks for the kind words! We're proud to offer great service and honest advice in Farmington Hills. #orchardlake #completecarcare #farmingtonhills ??
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?? Great job! ? You made it happen! #FarmingtonHills #ExcellentService #TimelyService
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Thanks for the kind words, Donna! ? We're so glad you've been with us for many years. ? #OrchardLakeCompleteCarCare #FarmingtonHills
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