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Anita B.

Ocean Isle Beach, NC

07/21/2025

Category: Service

Is a senior ripp off, better than 4 years of loyalty?

After oil changes for 4 yrs. without additional repairs my luck ran out. I had an oil chang a month ago, but my airbag lite came on so took it to the Myrtle Beach Hyundai. My advisor said it would be a $195 diagonistic fee, but all was free. My advisor left early. My 2012 Sonata SEL with 72,662 miles and 3 hrs later after 5pm, another advisor checked me out stating they are a lot of major things wrong with my car and my advisor will call me on it, he didn't want to get involved, but he said the car is ok to drive over highway 31 to NC. 2 days later I finally talked with my advisor at closing Friday nite, telling my my car is at risk of driving and may need to be towed in. I shouldn't drive to an event that nite, telling me the valor &timing cover is leaking oil, cv axile is leaking grease, lower control arm bushing &lower ball joint are cracked and torn, cabin and engine filters needed. I was very concerned with this conflicting information. So Sat, I called for anyone that would answer, but was told to wait for the service manager Monday. Monday AM he called we had a nice talk, he looked at the tech's and advisor's notes and assured me that I could drive to Missouri and back w/o a problem, he promised, another conflict. My advisor said that she had been in contact with car shield service for me and told me to drop off my car and car shield would give me a rental, just call them. Wrong, I called car shield to rent and they said that I need a claim number, conferenced hyundai advisor with car shield and the advisor was silent, when car shield said that she is incorrect. I called car shield again to get a status of hyundai advisors progress since my hyundai advisor was evasive with me on what was happening after 2 weeks. Car Shield informed me that Hyundai has never called. A new car saleman called telling me to bring my title to trade my car in on a new car, without a conersation with me, wow. Took my car to local mechanics for a overall check and nothing is wrong. A hyundai new salesman text me the last couple of days, really. If you have a good product, you shouldn't have to rip seniors off to serve your needs. The service manager, his team and new carsales team are all involved, I feel. Are they this hard up that they have to go back to the used car saleman attitude, ripping off seniors? What is Myrtle Beach Hyundai service coming too? Customers be aware.......6 months ago I was told I needed a new oil pan($500)purchased, but did I really?....... I am disappointed after being a loyal customer for 4 years.

Myrtle Beach Hyundai

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