Myrtle Beach Hyundai has been family owned since 1999. We are located in Myrtle Beach, SC on Highway 501. We are here to help you keep your vehicle in top running condition. Call today to schedule your next visit! Myrtle Beach Hyundai has been family owned since 1999. We are located in Myrtle Beach, SC on Highway 501. We are here to help you keep your vehicle in top running condition. Call today to schedule your next visit!
760 Frontage Rd E, Myrtle Beach, SC 29577
The poorest excuse for a Dealership Service Center that I’ve ever seen. This place has unbelievable. Extremely poor customer service and very very Rude and uncaring service department manager “Jason Bonadonna” and Service Advisor. PLEASE READ MY STORY..
I own a 2022 Hyundai Santa Cruz and this vehicle is in full warranty. Plus I purchased an extra extended warranty. There is an issue involving the door to the gas fill. The door would open sometimes and not open at other times. Most of the time The door would not open when ready to fill the tank leaving me panicking at the pump and setting on empty. Having a wife and a special needs daughter this was and continues to be serious concern. A very big problem that has to be fixed. This has happened on five different occasions. Once resulting in having to call the dealership for suggestions on how to open it. I attempted what they had told me to do for about 30 minutes before the door finally opened and I was able to fill the tank. I was a nervous wreck! Almost out of fuel. Hours from my home. Sitting at the gas pump trying everything I knew to try to get the gas door to open. The dealership advised me to make an appointment to come in and have this problem fixed since it was an ongoing problem with the Santa Cruz Gas Doors and it would be fixed under the factory warranty. I called Myrtle Beach Hyundai at 760 Frontage Rd. Myrtle Beach SC. 29577 and set an appointment. Then taking it to them a few weeks ago to have this issue fixed. When I arrived, I got out and showed Vincent Floravanti the Sevice Technician that the door would not open when mashed. He witnessed this and said that they would have it fixed . He was the most friendly person working there that we dealt with that day. Offering to help us with our special needs daughter. Very nice guy! They kept my car in the back for over two hours, having me wait in the waiting room with my wife and special needs daughter, only to come out and say that door was working fine for them. Saying that they would get into trouble if they replaced a door that was not broken. They refused to take my word for it and the word from Vincent Floravalli a service technician that witnessed the door not opening. I’m not sure what the man’s problem was but he came across as being very rude and not at all understanding about my worries . This guy was so RUDE and not at all concerned . I ask him what was I supposed to do when I was 5 hours away from my home and the gas door wouldn’t open. This is when he rudely said that is wasn’t his problem. I told him that he didn’t have to be so rude and that I needed to speak to the service manager about his attitude and to hopefully talk to someone that was understanding. Well this guy just snatched the paper out of my hand and He just stormed away from me loudly smarting off to me as he stormed off.. All this took place right there in the waiting room where other customers were waiting for there cars to be fixed. This was so embarrassing to me and I was truely shaking up. I’m a 63 year old man with heart issues and hypertension and I was very lucky I didn’t have a heart attack. I felt it coming on and my blood pressure was through the roof. After trying to calm down a little I had to go to the service desk and ask to speak to the manager. Jason Bonadonna the service manager. 20 minutes later he finally sent someone to get me and take me to his office. I walked in and to my surprise He was just about as bad as the Service Advisor,saying that they wouldn’t honor the warranty that I had on my vehicle. Saying that they had to witness the door not working and they wouldn’t just take my word for it and fix the malfunctioning door.. I mean why would anyone lie about this? This is a constant ongoing problem I’m having with my new car and this dealership refused to honor my warranty and fix this broken door. Being extremely Rude and all but calling me a lier. Im still having problems with the door to this day about it not opening and Hyundai refuses to fix this serious problem. I’ve documented this all on video. Having to prove that the door will most of the time, not open. It’s just sad and uncalled for that this dealership operates in this manner. I really love my Santa Cruz but dough seriously that I’ll ever buy another Hyundai. Being treated like this has taught me a lesson I’ll never forget. I’ve owned many new and used vehicles and have never been treated like this. So, if you’re thinking about a new or used Hyunda it would be well worth your time to buy it somewhere other than Myrtle Beach Hyundai.