Business Solutions
SureCritic / Monument Street Auto Center
business image

Monument Street Auto Center

Average Score
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(1,319 Reviews)
87
Write a Review
Schedule Appointment

Score Details

5 stars
83%
4 stars
11%
3 stars
2%
2 stars
<1%
1 star
1%

Last 30 Day Trend

Active Business

ReScore Reviews™

ReScore
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
1
Total ReScores™
2.0
ReScore™ Average
87
Net Promoter Score ®

Business Details

Categories
Contact
(410) 522-3737
Visit Website
Closed
Business Hours

Business Hours

Mon
7:00 AM - 5:00 PM
Tue
7:00 AM - 5:00 PM
Wed
7:00 AM - 5:00 PM
Thu
7:00 AM - 5:00 PM
Fri
7:00 AM - 5:00 PM
Sat
closed
Sun
closed
* Eastern Time (Us & Canada)
3700 E Monument St. Baltimore, MD 21205
Get Directions
Monument Street Auto Center's Reviews
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(1,319 Reviews)
Write a Review
Recent Reviews
JR
gravatar
JOHN R.
Rosedale, MD
Mercedes-Benz C300
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/31/2025
verified customerVerified Customer
10
Professional and up front with pricing
Always had a good experience here. Fair pricing always up front, no surprises. Timing of repairs are in a timely manner.
George from Monument Street Auto Center responded on 04/01/2025 09:36 AM

We appreciate you sharing your experience; it's great to know that we are your reliable pit stop without the surprise pit crew!

KC
gravatar
KEN C.
Annapolis, MD
Toyota Corolla
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/26/2025
verified customerVerified Customer
10
Always great service
Great service from Gary
George from Monument Street Auto Center responded on 03/27/2025 09:37 AM

We appreciate your feedback – it seems Gary has been busy saving the day! Your support keeps our engines running smoothly.

AR
gravatar
AMANDA R.
Baltimore, MD
Honda CR-V
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/26/2025
verified customerVerified Customer
9
Professional and efficient
I was able to get a Maryland inspection quickly and the price was reasonable. It took two hours just like they said and I got a email and hard copy upon leaving. This place is solid and good customer services
George from Monument Street Auto Center responded on 03/27/2025 09:37 AM

We appreciate your positive feedback and are delighted our service met your expectations; we aim for solid reliability, not an illusion. Your satisfaction keeps our engines running smoothly.

ML
gravatar
MAX L.
Baltimore, MD
Jeep Wrangler
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/25/2025
verified customerVerified Customer
10
Honest n Friendly
I have a Fleet of Work Vehicles cars and trucks and vans. Garry and Morgan are the nicest people I’ve ever met in the Auto Repair Business. They always take the time to explain what my vehicles problem is and what my options are…. I never feel like they want to STICK To Me. And that’s rare in their industry. That’s why I keep coming back, and take the time out of a busy day to say thank you… both
George from Monument Street Auto Center responded on 03/26/2025 09:39 AM

We appreciate your kind feedback. It seems Garry and Morgan have mastered the art of auto repair with a personal touch—no sticky situations here!

LL
LOUISE L.
Baltimore, MD
Subaru Crosstrek
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/24/2025
verified customerVerified Customer
10
Great Service
As someone who doesn’t know much about cars, sometimes going to auto shops can be intimidating. My experience was wonderful and I highly recommend this auto shop!
George from Monument Street Auto Center responded on 03/25/2025 09:36 AM

We are delighted to hear that you found your visit welcoming; we strive to make our shop less intimidating and more enjoyable—like a car spa day!

BL
Breon L.
Elkridge, MD
Lexus ES 300 Luxury Sport Sdn
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/21/2025
verified customerVerified Customer
Category: Service
Breon said they are pretty quick, they identified all issues and fixed what was wrong.
Recommended
George from Monument Street Auto Center responded on 03/22/2025 09:38 AM

We appreciate your recognition of our efficiency in diagnosing and resolving issues. It's always our goal to keep your vehicle in tip-top shape, faster than you can say "oil change.

MS
gravatar
Monique S.
Baltimore, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/20/2025
9
Always helpful. good service
Always good and friendly service from Morgan and Gary, whether it is a nail in my tire or a defective catalysator. They were able to pull up the warranty on the catalysator and got a new on installed. I was only due the labor costs.
George from Monument Street Auto Center responded on 03/21/2025 09:39 AM

We appreciate your feedback and are happy to hear that Morgan and Gary have successfully tackled both tires and catalysators with a smile. Your trust in our service truly drives us further, just like your car!

CK
Chloe K.
Abingdon, MD
Honda Element
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/19/2025
verified customerVerified Customer
Category: Service
Chloe said everyone was very nice and very helpful, they had good communication and they got her helped out really quickly.
Recommended
George from Monument Street Auto Center responded on 03/21/2025 09:39 AM

We appreciate your feedback and are delighted to hear our team's quick service and communication made your experience enjoyable. Helping out is what we do best, and we aim to keep it friendly!

EN
gravatar
ERIN N.
Baltimore, MD
Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/14/2025
verified customerVerified Customer
10
Amazing
Always amazing customer service from Morgan & Gary !
George from Monument Street Auto Center responded on 03/15/2025 09:39 AM

We appreciate your recognition of our team's customer service; Morgan and Gary truly make automotive magic happen. We're glad you noticed!

WS
WILLETTE S.
Glen Burnie, MD
Kia Sorento
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
03/13/2025
verified customerVerified Customer
5
Your car will get fixed
I love the fact that they will fix your car. However, they are quite expensive.
CP
Chelsea P.
Essex, MD
Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/12/2025
verified customerVerified Customer
Category: Service
Chelsea said they figured everything out and her vehicle was done quickly.
Recommended
George from Monument Street Auto Center responded on 03/14/2025 09:39 AM

We appreciate your positive feedback and are pleased to hear your vehicle was handled swiftly; our team loves solving automotive mysteries.

DS
DARRYL S.
Baltimore, MD
Chevrolet Suburban
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/11/2025
verified customerVerified Customer
10
Customer Review
Monument St Auto Center consistently provides exceptional customer service, effectively communicating with customers and delivering high-quality work on their vehicles.
George from Monument Street Auto Center responded on 03/12/2025 09:38 AM

We appreciate your recognition of our efforts in customer service and quality work; we aim to keep that bar high, like your vehicle's performance. Your support drives us forward!

JB
JOHN B.
Baltimore, MD
Kia Rondo
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/05/2025
verified customerVerified Customer
10
Exc repair, fast work
Diagnosed misfire and made repair quickly
George from Monument Street Auto Center responded on 03/06/2025 09:38 AM

We appreciate your feedback and are glad to hear the repair was swift. A speedy fix can certainly be its own victory lap.

FW
FRANCINE W.
Baltimore, MD
Chrysler Town & Country
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/03/2025
verified customerVerified Customer
10
They do outstanding work
They do outstanding work also inform you anything that’s going on with your vehicle. Thanks for outstanding service
George from Monument Street Auto Center responded on 03/04/2025 09:36 AM

We appreciate your recognition of our team's efforts to keep you informed about your vehicle; communication is key, after all! Outstanding service is just our way of keeping your ride in tip-top shape.

EA
Elisha A.
Baltimore, MD
Chevrolet Cruze
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/03/2025
verified customerVerified Customer
Category: Service
Elisha said they were very kind, very informative.
Recommended
George from Monument Street Auto Center responded on 03/05/2025 09:38 AM

We appreciate your recognition of our team's kindness and information-sharing; it seems our secret ingredient is a sprinkle of good manners!

Service Coupons and Posts
Thanks for the kind words! If only fixing your car's AC could cool down our office coffee, right? We appreciate your trust in us!
Learn More
We appreciate your dedication to quality! At Monument Street Auto Center, we believe great service is worth its weight in gold.
Learn More
Thanks for the kind words! At Monument Street Auto Center, we believe in fixing more than just cars—it's all about fixing mistakes with style.
Learn More
Thank you for the kind words! We love all vehicles, young or old—every ride has its charm!
Learn More
We're thrilled you enjoyed our service! Our team works hard to keep things running smoothly—just like your car!
Learn More
Thank you for the stellar review! ? We're thrilled to hear the alignment was on point and the pricing hit the right note. Your support means the world to us. We can't wait to welcome you back for more auto magic! ?✨ #CustomerAppreciation #AutoCare
Learn More
We appreciate the kind words! ?✨ It's great to know that our team, including Gary, is making your experience amazing. We're all about making cars happy (and owners too)! Thanks for spreading the love! ? #MonumentStreetAuto #HappyCars
Learn More
Thanks for the stellar review! ? We're glad our oil change team was quick and thorough – we aim to keep you and your car running smoothly. Feel free to pop by anytime for a check-up or a quick tune-up! ?? #AutoCare #QuickService
Learn More
Thanks for the stellar review, Andrew! ? We're thrilled you appreciated our prompt response and fantastic customer service. We strive to exceed expectations! ? #CustomerSatisfaction #AutoCare
Learn More
? Thank you for the fantastic review! We're delighted to hear that you had a great experience with us. We appreciate your support and look forward to welcoming you back! ?? #CustomerAppreciation #AutoServices
Learn More
Thanks for the ⭐️⭐️⭐️⭐️⭐️ review, Sidone! Being called honest and dependable is music to our ears! We're thrilled to have earned your trust. Let's keep the good vibes rolling! ?✨ #FiveStarService #Grateful
Learn More
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.
Attention
We use cookies to personalize content, enable certain functionality, and track site analytics for marketing purposes. You consent to our cookies if you continue to use this website.