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SureCritic / New Car Dealer / Mini of San Francisco
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Mini of San Francisco

Average Score
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
4.0
(4 Reviews)
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Score Details

5 stars
75%
4 stars
<1%
3 stars
<1%
2 stars
<1%
1 star
25%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores™
-
ReScore™ Average

Business Details

Categories
New Car Dealer, Auto Repair
Contact
No Business Hours Provided

Business Hours

* Pacific Time (Us & Canada)
799 Van Ness Ave San Francisco, CA 94102
Get Directions

Score Details

5 stars
100%
4 stars
<1%
3 stars
<1%
2 stars
<1%
1 star
<1%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores™
-
ReScore™ Average

Business Details

Categories
New Car Dealer, Auto Repair
Contact
No Business Hours Provided

Business Hours

* Pacific Time (Us & Canada)
799 Van Ness Ave San Francisco, CA 94102
Get Directions

Score Details

5 stars
100%
4 stars
<1%
3 stars
<1%
2 stars
<1%
1 star
<1%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores™
-
ReScore™ Average

Business Details

Categories
New Car Dealer, Auto Repair
Contact
No Business Hours Provided

Business Hours

* Pacific Time (Us & Canada)
799 Van Ness Ave San Francisco, CA 94102
Get Directions
All Departments' Reviews
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
4.0
(4 Reviews)
Write a Review
Recent Reviews
SS
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Sarah S.
Lake Stevens, WA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
09/28/2018
Don't buy a car out of state from this Deallership
My new-to-me certified pre-owned MINI just arrived--shipped to Seattle from San Fran--and when I opened the door to take it for a spin I was overwhelmed by the smell of wet dog. Shame on me for not getting a third-party inspection when buying a car out of state, but I never imagined a MINI dealer would sell a car that literally stunk. It also has a noticeable sticky substance on in the back seat. I contacted them to see if they would help me with it and was told I had to pay to have the car detailed.
Not Recommended
JX
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JIAMING X.
San Bruno, CA
MINI Cooper Hardtop
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/24/2018
verified customerVerified Customer
Category: Service
GREAT SERVICE
Pulled my car to the drive there's an adviser already waiting to help me out. Got my car done on time washed and vacuumed. The adviser helped me out i think her name is TV? She's not just nice and friendly, but also very knowledgeable about MINIs.
Recommended
ET
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ERIC T.
Novato, CA
MINI Hardtop 4 Door
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/23/2018
verified customerVerified Customer
Category: Sales
Rose Guthrie
Personal and friendly touch. Most importantly timely follow up on issues and overall process.
Recommended
RP
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ROCHELLE P.
Pacifica, CA
MINI Cooper Convertible
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
03/22/2018
verified customerVerified Customer
Category: Service
Poor Customer Service and Poor Follow Up
I don't want to retype what I have already sent to Jorma Nottbohm (Service Director) after a negative experience at SF Mini. However, if Mr. Norrbohm is going to send a follow-up inquiry to check on customer satisfaction, it would make sense to actually acknowledge the customers feedback. I have already paid for a service contract with SF Mini. If this is an indicator of the direction their customer serivce is going, I'll be looking for a new service center once my contract has expired.
Not Recommended
AS
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ANDRES S.
San Francisco, CA
MINI Cooper Countryman
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/19/2018
verified customerVerified Customer
Category: Service
Great staff
Answered questions when asked, provided recomendations.
Recommended
RB
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REBECCA B.
San Francisco, CA
MINI Cooper Hardtop
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
03/19/2018
verified customerVerified Customer
Category: Service
Lack of follow up and communication
I have been coming to this MINI service dealership for years and have been so happy with the service received. I used to work with Alexandra (who I understand is no longer working at Mini). Ali was the best! She would communicate and follow up without me, even without me thinking about it. This time I had to call and text multiple times the day I dropped my car off and then had to call the next morning just to get information. The person I was working with out out of the office that next day and did not tell me that would be the case. I had to wait on hold for 30 minutes to speak to his manager who was apparently in a meeting. She finally got on the phone and told me my service is covered as I was confused because I did not authorize the fixes. I appreciate that the car was fixed and it was covered under my extended warranty; however, the customer service was way below par and I think this is something MINI should take a look at. Makes me think again about wanting to get another MINI after this one is paid off this year.
Not Recommended
JD
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JOSEPH D.
San Francisco, CA
MINI Cooper Clubman
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/19/2018
verified customerVerified Customer
Category: Service
Prompt and courteous
...great to do business with.
Recommended
RU
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RUTH U.
San Francisco, CA
MINI Cooper Countryman
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/18/2018
verified customerVerified Customer
Category: Service
SF Mini service
Every part of the experience that I have had since owning my Mini has been professional, efficient, friendly and accessible. Truly brand right!
Recommended
LM
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LAURIE M.
San Francisco, CA
MINI Clubman
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/18/2018
verified customerVerified Customer
Category: Service
TV
I own two Minis. I bought a used, 2011 convertible, shortly after buying my first new car every, a Clubman.

First, I was assisted by "B". He sells the cars on Van Ness. He spent hours with me as my situation was complicated.

Now, it may be a "Mano man[a]" tie between "B" and "TV". And people? I may be an old white lady? But give me a crack and pronouncing your full names. Someday.

Anyway, back to TV. Since I have been a 'takin Mini's to Mission St.? She has been promoted. Rightly SO! She's had to listen to my "tales of woe". Often served up for the waiting room to hear.

I have virtually NEVER dealt with people who were as competent, communicative - even if "Ingle" ain't their first language - people.

If I ever buy another car, which I hopefully won't, though? Having been - never at fault - in 6 accidents including 2 totals - I never say never.

Run. Get a mini. Crowd fund. Give "B" the business. More importantly? Give my soul sister TV - that's right - she is a person not a media source - the props she deserves.
Recommended
RB
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ROBERT B.
Daly City, CA
MINI Cooper Hardtop
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/18/2018
verified customerVerified Customer
Category: Service
Great service and friendly staff
Brought my Mini Cooper in for routine service and to buy some wheel locks. Tuongvi was extremely helpful with resolving a pricing difference, as well as allowing me to use a discount I had received in an email. As always, the staff at Mini’s service department were very friendly and helpful, and got my car back to me me in a timely fashion.
Recommended
CA
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CHARLES A.
Richmond, CA
MINI Cooper Hardtop
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/18/2018
verified customerVerified Customer
Category: Service
great
the service was great..
Recommended
RH
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ROSANNA H.
San Leandro, CA
MINI Hardtop 2 Door
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/16/2018
verified customerVerified Customer
Category: Sales
Awesome Service
Rose gave us first class service and attention.
Recommended
RL
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RITA L.
San Francisco, CA
MINI Cooper Clubman
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/15/2018
verified customerVerified Customer
Category: Service
Great service
Knowledgeable service team with patience and kindness
Recommended
JN
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JULIE N.
San Francisco, CA
MINI Hardtop 4 Door
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/15/2018
verified customerVerified Customer
Category: Sales
Great Place!!
Super helpful staff. No pressure. Great vehicles. Motor on!!
Recommended
DD
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DEAN D.
San Francisco, CA
MINI Cooper Clubman
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/15/2018
verified customerVerified Customer
Category: Service
MINI as Mickey
That's what I call him. Runnin' like a scared rabbit. David was may agent. All good; detailed invoice; fair price, as expected and a nice inside outside cleanup in which we were in need. Got him back at the expected time. Had a 2018 loaner. Now I know it is time to buy a new car!
Recommended
Displaying Review 1 - 15 of 1631 in total
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