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Midas of Auburn

Average Score
Overall Rating 3.4/5Overall Rating 3.4/5Overall Rating 3.4/5Overall Rating 3.4/5Overall Rating 3.4/5
3.4
(10 Reviews)
69
Write a Review

Score Details

5 stars
50%
4 stars
<1%
3 stars
10%
2 stars
20%
1 star
20%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores™
-
ReScore™ Average
69
Net Promoter Score ®

Business Details

About

Midas stores are owned and operated by families in your community dedicated to providing high quality auto repair service at a fair price. And their work is backed by our famous Midas guarantee*. Whether you need an oil change or tires, factory recommended maintenance, or brake repair, your local Midas has you covered. Midas stores are owned and operated by families in your community dedicated to providing high quality auto repair service at a fair price. And their work is backed by our famous Midas guarantee*. Whether you need an oil change or tires, factory recommended maintenance, or brake repair, your local Midas has you covered.

Categories
Auto Maintenance, Auto Repair, Car Maintenance
Contact
(774) 582-6438
Closed
Business Hours

Business Hours

Mon
8:00 AM - 5:30 PM
Tue
8:00 AM - 5:30 PM
Wed
8:00 AM - 5:30 PM
Thu
8:00 AM - 5:30 PM
Fri
8:00 AM - 5:30 PM
Sat
8:00 AM - 5:00 PM
Sun
closed
* Eastern Time (Us & Canada)
451 Southbridge St Auburn, MA 01501
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Affiliations

Midas of Auburn 's Reviews
Overall Rating 3.4/5Overall Rating 3.4/5Overall Rating 3.4/5Overall Rating 3.4/5Overall Rating 3.4/5
3.4
(10 Reviews)
Write a Review
Recent Reviews
KG
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K G.
Holden, MA
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
11/17/2024
3
General statement/question
I was doing a search to compare tire pricing, and what was included and the best options. During my Search for tires, I came across the Midas site and noticed they did free diagnostic services as well, which I have not found anywhere else so that is a great service. I had concerns regarding my brakes that I was looking to have checked as part of the free service. I called on 11/12 just expecting to set up an appointment later that week or over the weekend, I wasn't feeling well that day and never expected it to be same day service, but Rick said if I could drop the car off that day, they could look at for me. I happen to have people available to help me to be able to drop it off, which I don't usually have. I dropped it off about 11ish that morning and let Rick know I actually had another car to use for the day or even overnight if needed. I saw the mechanic take my car for a test drive while still in the parking lot before leaving with those that met me there, so they did it right away. I left and within the hour from leaving, Rick called to tell me what they found, and sent me a report of the diagnostics, which was great. The price was much more than I would have thought, but I dont know the price of parts and I don't usually have the opportunity of the time and others availabile to help, so I took advantage of the opportunity for both. They started working on the car a about 15 minutes before noon and he called me about 15 minutes after 2pm to tell me the car was ready. I went back to pick up my car and had a very pleasant conversation with Rick while checking out and the overall experience was great that day!! As I was driving, I noticed the brakes were low to the floor and didn't feel right but I waited a couple days to see if they just needed to settle or adjust or something. They didn't get better so I called Rick back Thursday and let him know. No problem bring it back, they would need a couple hours so helpful to drop it off. I had set up to drop it off on Saturday and leave it. I had something to do for about 1pm that day and instead of having people running around dropping me off and picking me up all day, as they had the same event, I thought I would just wait in the waiting room for a few hours. I get there and say to Rick that instead of dropping it, I was just going to wait but I had no problem with waiting a couple hours or how long they needed it. Rick then told me that I couldn't wait in the waiting room because the waiting room was not open that day for customers to sit there. He told me I could sit in my car and wait, which didn't really make sense at all because how could I sit in my car the whole time of they needed it to fix what they needed to do and where would I go while they were fixing it? Why would your waiting room not be open to customers? Whether I had to wait a little while to be picked up or whether I waited the entire time, why would the waiting room be closed, and why would that not be something told to a customer? In all fairness I understand that he thought I was dropping it off, but things change and had I known ahead of time that wasn't an option I wouldn't have changed plans. I would think that not allowing customers to have the option to wait there, would be something that would have been mentioned ahead of time, in any situation, as people run late or have emergencies, etc. and things change without notice. Is this a common thing, not allowing customers to wait in the waiting room on certain days of the week when the business is open for service? Keep in mind, the only reason I had to bring it back was because they needed to redo something they didn't do completely/correctly the day of initial service. In closer review of my recent, they didn't just charge for a total of 2.5 hours of service, which is what the time frame was from the time I called to tell them to start the work and the time he called to say it was ready, they charged me time for each different piece of service separately so it looks like they charged me like $400/hr for labor ($871.20 for 2.5hrs of labor). Is this usual? Do calipers alone cost $285 each? Online they look like they like cost $100 each...? I am not necessarily looking to leave a bad review because they did fix my car and in a timely manner, and just like for me that day, I understand that things change and things happen, so I had no problem bringing it back for them to redo what they needed to do, but the change in attitude and level of customer service from the day of initial service to the follow up service was very different. Not at all pleasant or helpful on the follow up.
GM
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Gabrielle M.
Auburn, MA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/30/2024
10
Really easy online booking
Exceptional service as always! that's why I keep going back.
AW
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Alicia W.
Millbury, MA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/06/2024
10
brakes and rotors
The cars drives a lot better after the work Midas did on the brakes and rotors. The car stops like it should now and I am very satisfied.
MM
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Marty M.
Auburn, MA
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
09/08/2023
2
Oil change
Had an oil change and fluid top. A few weeks later I noticed oil marks in the driveway. I took the car to Fuller in Auburn. The drain bolt was not tightened and fluids were not topped off.
MM
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Marty M.
Auburn, MA
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
09/08/2023
2
Oil change
Had an oil change and fluid top. A few weeks later I noticed oil marks in the driveway. I took the car to Fuller in Auburn. The drain bolt was not tightened and fluids were not topped off.
MR
MATTHEW R.
Philadelphia, PA
Honda CR-V
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/02/2023
verified customerVerified Customer
10
Honest and dependable
Rick and his team stand by their work and do a quality job.
JC
JULIANN C.
Webster, MA
Toyota RAV4
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/29/2023
verified customerVerified Customer
10
Good job
Rick made my issue right. I will definitely be back! Very satisfied customer!!
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
07/29/2023
5
A phone call would have been nice.
I appreciated the service on my vehicle however next time I need additional parts and/or service a phone call would be nice. I was only across the street. Rick did explain it after the fact. After they ordered the part. They were literally putting it in while explaining why I needed it.
Rick M. from Midas of Auburn responded on 07/29/2023 09:35 AM

Thank you for your feedback, Juliann! We appreciate that you enjoyed the service we provided on your vehicle. 

MB
MATT B.
Worcester, MA
Chevrolet Cruze
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/21/2023
verified customerVerified Customer
10
Excellent service
Rick amd his team go above and beyond . Their attention to detail and integrity to not price gouge or throw unnecessary parts/repairs , in the customers direction, is unparalleled.
MV
MARK V.
Webster, MA
Ford Fusion
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/18/2023
verified customerVerified Customer
10
Great Experience
Very pleased with the service. Rick was honest, and provided great recommendations. The job was finished quicker than expected, which was an added bonus.
CM
CHARLES M.
Worcester, MA
Chevrolet Uplander
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/15/2023
verified customerVerified Customer
10
Very happy with your work all great and friendly staff
Great job
AN
ALEX N.
Odessa, TX
Toyota Tundra 4WD Truck
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/14/2023
verified customerVerified Customer
10
Rick is the man.
Had my front brakes replaced in May. Rick and the team were super quick on the service and loved how they updated me through the process. Rick was genuinely kind about everything. These guys Rock!!
WM
WILLIAM M.
Oxford, MA
Toyota Camry
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/14/2023
verified customerVerified Customer
10
Great service
Would recommend this place to anyone in need of car repairs
RN
RALPH N.
Spencer, MA
Toyota RAV4
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/09/2023
verified customerVerified Customer
9
Great customer service and accommodation for repair work
Timely and accommodating. Minor repair issue after work was complete. However, the issue was immediately taken care of without question.
SR
SHIRLEY R.
Worcester, MA
Toyota Corolla
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/08/2023
verified customerVerified Customer
9
Oil change
The employee’s were friendly and knowledgeable.
CC
CHRIS C.
Sturbridge, MA
Volkswagen Atlas
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/27/2023
verified customerVerified Customer
10
Fast, inexpensive service
The manager Rick was super friendly and accommodating. My wife’s car takes special oil & filter which is usually pretty inconvenient. Rick got me in, out and on my way quicker than normal, much appreciated.

Chris
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