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SureCritic / Metro 25 - Firestone
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Metro 25 - Firestone

Average Score
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(876 Reviews)
96
Write a Review
Schedule Appointment

Score Details

5 stars
79%
4 stars
11%
3 stars
3%
2 stars
2%
1 star
3%

Last 30 Day Trend

Active Business

ReScore Reviews™

ReScore
Overall Rating 3.4/5Overall Rating 3.4/5Overall Rating 3.4/5Overall Rating 3.4/5Overall Rating 3.4/5
Original Review
Overall Rating 1.5/5Overall Rating 1.5/5Overall Rating 1.5/5Overall Rating 1.5/5Overall Rating 1.5/5
8
Total ReScores™
3.4
ReScore™ Average
96
Net Promoter Score ®

Business Details

Categories
Contact
(248) 477-4840
Visit Website
Open
Business Hours

Business Hours

Mon
8:00 AM - 7:00 PM
Tue
8:00 AM - 7:00 PM
Wed
8:00 AM - 7:00 PM
Thu
8:00 AM - 7:00 PM
Fri
8:00 AM - 7:00 PM
Sat
8:00 AM - 5:00 PM
Sun
closed
* Eastern Time (Us & Canada)
19268 Middlebelt Rd Livonia, MI 48152-2102
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Metro 25 - Firestone's Reviews
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(876 Reviews)
Write a Review
Recent Reviews
CB
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CHARMANE B.
Taylor, MI
Ford Edge
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/07/2025
verified customerVerified Customer
10
Satisfied Customer
My experience at Metro 25 has never been a failure. The service is great and I'm always happy with the work that has been done on my vehicle. I highly recommend Metro 25!!
BP
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BILL/PAM P.
Livonia, MI
Ram Pickup
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/23/2025
verified customerVerified Customer
10
Front brake service/new exhaust system
Front brakes were pulling to the left when braking and they diagnosed the problem exactly replacing rotors, calipers, and lifetime warranted pads. They also found that my muffler was wearing out and replaced it with a Walker brand muffler which is one of the best in the industry today. They have a top notch crew and would never take my vehicle anywhere else. 5 star service every time.
JC
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JAMES C.
West Bloomfield, MI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/28/2025
10
BEST
These guys are great! Chris and John and crew always ready and available, thorough and reliable, I will never go to a "oil in the box" store while these guys are there.
Verified Customer
Livonia, MI
Ford Fusion
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/05/2025
verified customerVerified Customer
10
Friendly service
Very friendly and fast service
CK
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CINDY/JIM K.
Livonia, MI
Mercury Mariner
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/12/2025
verified customerVerified Customer
10
Nice and quick!
These guys are the nicest people. We’ve been coming here for over 25 years. Never pressure us honest and fair
I highly recommend them
DP
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DANIELLE/JAMES P.
Detroit, MI
Honda Civic Coupe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/05/2025
verified customerVerified Customer
10
Tires
Always professional, I won’t take my car anywhere else. Very timely and reliable.
CH
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CAROL H.
Livonia, MI
Ford Escape
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/05/2025
verified customerVerified Customer
10
Thank you, MetroTire!
Always receive friendly, fast service at MetroTire/Firestone in Livonia. Chris and his team take good care of Phoebe, who will be turning 200,000 miles shortly. I can rely on them to do the job professionally, quickly, and usually the same day if time allows. I've been trusting them with Phoebe's care for YEARS. Thank you, Chris, John, Rich, et al, for taking good care of us! W, 02/05/2025
JF
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JOE F.
Livonia, MI
Ram 1500
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/31/2024
verified customerVerified Customer
9
I needed some new tires Chris had the tires in stock I was there for a hour installed and balanced very satisfied with the service.
I was very satisfied with the service very responsive and professional.
DB
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DAVID B.
Redford, MI
Kia Soul
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/13/2024
verified customerVerified Customer
8
Oil change and tire rotation
Went in for oil change and tire rotation. Chris showed me the tires were not in the best of condition and the front brakes were also needing replacement. Everything was done in a very reasonable time and efficiently.
TG
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TOM G.
Commerce Township, MI
Jeep Grand Cherokee L
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/26/2024
verified customerVerified Customer
10
Great Tire service, fast, good price, comfortable showroom while waiting!
Great business, I had a flat tire and they offered to fix the tire or suggested new tires, I need them !
Price was great and they got me out in an hour, wow!
Thank you!
Antony that needs service should go here!
Verified Customer
West Bloomfield, MI
Ram 1500
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/25/2024
verified customerVerified Customer
10
Quick turn
Dropped in without appointment, they took great care of me, oil change, air & oil filter, rotation and fixed a slow leak, it's my "go to" place!
RG
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RICK G.
Livonia, MI
Chevrolet Colorado
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/22/2024
verified customerVerified Customer
10
Quick and friendly service!
Quick and friendly service and excellent pricing!
MT
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MACEO/NICOLLE T.
Southfield, MI
GMC Terrain
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/25/2024
verified customerVerified Customer
10
Great Service every time
I am a regular at the store and Rick greets me by name every time I come in.
Everyone is always friendly and professional every time.
TG
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TIM G.
Redford, MI
Jeep Wrangler
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/15/2024
verified customerVerified Customer
10
New tires
Even though he was shorthanded he got me in, replaced 5 tires and gave me a super deal. I have been going to this establishment for over 10 years and have never been disappointed. Good job guys.
LF
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LELAND / LAURA F.
Livonia, MI
Chevrolet Trax
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/14/2024
verified customerVerified Customer
10
Squeezed me in on a busy day
I was having a battery issue and stopped by Metro-25. They were very busy. John was able to squeeze me in and help me get a new battery. Greatly appreciated!
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