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Melloy Ford

Average Score
Overall Rating 3.9/5Overall Rating 3.9/5Overall Rating 3.9/5Overall Rating 3.9/5Overall Rating 3.9/5
3.9
(14 Reviews)
0
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Score Details

Last 30 Day Trend

Inactive Business

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ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores
-
ReScore Average
0
Net Promoter Score ®

Business Details

Categories
Car Dealer, Auto Repair
Contact
(505) 866-3100
No Business Hours Provided

Business Hours

* Mountain Time (Us & Canada)
499 Emilio Lopez Rd Los Lunas, NM 87031

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores
-
ReScore Average
0
Net Promoter Score ®

Business Details

Categories
Car Dealer, Auto Repair
Contact
(505) 866-3100
No Business Hours Provided

Business Hours

* Mountain Time (Us & Canada)
499 Emilio Lopez Rd Los Lunas, NM 87031

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores
-
ReScore Average
0
Net Promoter Score ®

Business Details

Categories
Car Dealer, Auto Repair
Contact
(505) 866-3100
No Business Hours Provided

Business Hours

* Mountain Time (Us & Canada)
499 Emilio Lopez Rd Los Lunas, NM 87031
All Departments' Reviews
Overall Rating 3.9/5Overall Rating 3.9/5Overall Rating 3.9/5Overall Rating 3.9/5Overall Rating 3.9/5
3.9
(14 Reviews)

JR
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John R.
Casa Blanca, NM
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
10/11/2024
0
Category: Service
Trouble shoot
Took my 2010 diesel in due to alarm system malfunction. Kept calling for updates, either no return call or got the same answer " the tech is working on it". Long story short, it was there 6 weeks without being fixed. My buddy picked it up and fixed it in less than half a day. I'll never go back

JW
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J W.
Los Lunas, NM
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/15/2023
10
Category: Sales
Sales
My wife and I had a great experience buying our new Bronco Sport. Everything was fast and easy.

EG
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Erik G.
Bosque Farms, NM
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
07/28/2021
Services gipped me on a diagnosis!
Would give zero stars if I could… took my truck in to get diagnosed my truck was driving fine no lights were on on the dashboard driving was good running and everything! Dropped it off and got a call the next day saying the tech turned on the truck and all the lights on the dashboard went off and wasn’t running took them “10-15 minutes” to move it where I parked it to the shop in the back! The tech plugged in the computer to read what was wrong and said it stopped running and all the alarms went off “15 minutes” after I dropped it off and charged me for diagnosing it but did NOT diagnose it for the reason I sent it in the first place! Said they can’t test drive it till they fix the “other” issue that came up once I dropped it off coincidently… Told them not to do anything I’ll pick it up and I paid for the diagnose but did not get any results or receipt saying what was wrong with it!!! Once I picked it up I could not leave the parking lot wasn’t running, wasn’t going anywhere had to get towed home from the dealership! Been calling all day to get my results of the diagnose and Terry Lynn the desk lady that helped me has not called back! Very rude and unprofessional of Melloy Ford in Los Lunas! 0/10 will never take my truck there or recommend them to anyone!!
Not Recommended

PA
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Phillip A.
Los Lunas, NM
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
03/19/2021
Service was denied had appointment ken jeffries
Was totally left in center field was promised by ken Jeffries but through us to some wolf an after he found out we had just a thousand down he left to go eat his hamburger never came back to us also as promised a ride home by ken Jeffries worst service ever got told to go somewhere else wow
Not Recommended

GB
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Gary B.
Socorro, NM
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
12/15/2020
ANNOYING
I’ve phoned and entered the Los Lunas dealership stating for them to take my name, address and phone out of their system. I’m tired of spam calls, emails and brochures having me trade in my wife’s car for a new one. Ever since Melloy took over the Brad Francis dealership it’s been an ongoing issue with Melloy to respect my wishes which they HAVE NOT
Not Recommended

VB
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VERNON B.
Los Lunas, NM
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
08/19/2019
verified customerVerified Customer
Category: Service
It was serviced I suppose.
I took my 2014 Explorer in to get 3 recalls corrected. I dropped it off at 8am and it took longer than the 3 to 4 hours expected and still had to call to see if it was finished before they closed up for the day at 6pm.
I noticed that the battery had obviously been disconnected so when the back up camera was randomly having image issues, I assumed it would calibrate itself like my aftermarket one did on my truck. It didnt, and so I contacted them on it. They said "sure! Bring it on in and we will be happy to look at it!". I asked how much this would cost me since it was an issue from them servicing the vehicle which had nothing to do with the camera, they said they would have to get back with me after they talk to Joe.... never got back with me so have a bad camera now (reversed image, no guide lines, black screen) which drives me absolutely nuts!!
Not Recommended

MA
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MICHELE A.
Los Lunas, NM
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/10/2019
verified customerVerified Customer
Category: Sales
Great customer service
This is my 4th purchase between when it was Brad Francis and melloy. I will say the service has improved allot since it changed to melloy. I have used Rhett Cline for my last 2 purchases and will continue to use him. Mike and Rhett were not pushy and really worked with what I was looking for. Even after the purchase they were awesome having a few things looked at and fixed for me. The biggest plus was giving me a loaner till my vehicle was ready.
Recommended

NC
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NANCY C.
Belen, NM
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/05/2019
verified customerVerified Customer
Category: Service
Personal Attention/Knowledge
My first contact was Joe Cordova,( Ford service advisor )... it had been over a year since I had been to the Ford dealership and the first time since Malloy took it over. I’d only go to the Ford dealership for recalls....as in the past I was not treated well .... Other than Joe, who was always a bright spot in the whole ordeal.
Amanda, is another great employee for Melloy Ford. I only spoke to her on the phone to set up my appointment and time ... also texting reminders to me.
Great people equal great employees ...!!
Recommended

GL
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GILBERT L.
Grants, NM
Ford F-350 SUPER DUTY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/05/2019
verified customerVerified Customer
Category: Sales
New truck
Great customer service
Recommended

JR
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JOHN R.
Los Lunas, NM
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/05/2019
verified customerVerified Customer
Category: Service
17 Explorer
Did some recall work for me. Easy in and out, and did not try to "up sell" anything. I appreciate that.
Recommended

NL
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NORMAN L.
Los Lunas, NM
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/04/2019
verified customerVerified Customer
Category: Service
Outstanding service.
I contacted Melloy Ford regarding an airbag recall. They scheduled our car in almost immediately. The work was done within a short period of time. We decided to have the car serviced (oil change, etc.) We made the appointment for the very next day. The service was also completed in a very timely manner. I'd like to thank Dennis Gallegos and Joe Cordova (service representatives) for all their help. They were super!!!! I will definitely be returning to Melloy Ford for any issues or services we need.
Recommended

JB
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JENNIFER B.
Los Lunas, NM
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/03/2019
verified customerVerified Customer
Category: Service
Outstanding Service Department
Outstanding five- star service!
Recommended

LN
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LYNN N.
Los Lunas, NM
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/02/2019
verified customerVerified Customer
Category: Sales
customer
We were treated well. Everyone was pleasant and helpful.
Recommended

TG
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THERESA G.
Los Lunas, NM
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/30/2019
verified customerVerified Customer
Category: Service
my visit
My visit was quick and very professional.
Recommended

TP
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THOMAS P.
Los Lunas, NM
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/29/2019
verified customerVerified Customer
Category: Service
Service better than none other!
Every trip for taking my vehicles for service, I learn a new thing or two about them. I am learning to discuss all the questions I have with my Service Advisor to answer items I might perceive as problems. I want to know if the problem is one with warranty or if it is just normal wear and tear of a vehicle or problems that may have been caused by me, the driver, unknowingly. I want to be fair in my requests of the dealer and the education I get from my Service Advisor is a big help in me understanding the problems. My Advisor having been in this business for over 30 years, I look to him to explain to me the things about my vehicle that I might not quite understand. This is a part of the service that has become most important to me and I look forward to the brief interface periods for which his 30years of knowledge is shared with me.
If you're at Melloy Ford in Lunas, at the Service Department, ask for Joe! He is good at what he does and as always, I appreciate the interaction with him to include the education I gain from him. My family certainly appreciates what he does and I hope you will too.
Recommended

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