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Mcgrath Hyundai Of Cedar Rapid

Average Score
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(10 Reviews)
78
Write a Review

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original Review
Overall Rating 3.3/5Overall Rating 3.3/5Overall Rating 3.3/5Overall Rating 3.3/5Overall Rating 3.3/5
9
Total ReScores
5.0
ReScore Average
78
Net Promoter Score ®

Business Details

Categories
Contact
(319) 366-4000
No Business Hours Provided

Business Hours

* No Time Zone Provided
1040 N. Center Point Road Hiawatha, IA 52233
Sales Department 's Reviews
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(10 Reviews)

Verified Customer
Center Point, IA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/10/2022
verified customerVerified Customer
10
Category: Sales
Low stress purchase
We love our new Palisade. Our buying experience was stress free.

RM
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Roger M.
Manchester, IA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/12/2022
verified customerVerified Customer
10
Category: Sales
We had a very nice purchase experience
Buying a vehicle here was a great decision.

Verified Customer
Cedar Rapids, IA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/07/2021
verified customerVerified Customer
9
Category: Sales
Great experience
Everything went great. We loved working with Kat!

Verified Customer
Cedar Rapids, IA
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
05/10/2021
verified customerVerified Customer
Category: Sales
Hyundai Kona
car is great but Angela N in the finance department set me up to pay extra just to have my account debited for my payments. I called her 4 times about this as I was VERY clear I wasn't willing to pay any charges for this. She NEVER called me back after I left 4 voice-mail for her.
Not Recommended

JH
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James H.
Toddville, IA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/18/2021
verified customerVerified Customer
Category: Sales
Great product and great people
Really enjoyed working with Morgan at the dealership. He knows the car’s features very well. Would recommend him to friends. The entire McGrath team was friendly was interested in finding the right car for us. Transaction went very smoothly. After the sale, Morgan has reached out twice to make sure we are enjoying our new Palisade.
Recommended

Verified Customer
Marion, IA
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/25/2021
verified customerVerified Customer
Category: Sales
Kerry awesome ?
Kerry was a delight to work with hands ? down. She helped me with a car ?. She was so awesome ? that my daughter purchased a car. She’s a model of what great customer service should be. She was three though the whole process including the paperwork.
Recommended

Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/18/2021
Category: Sales
Customer service
A couple of sales people were not customer friendly and wasn't hearing my wants and needs for a car. When I asked about the hard pull on my credit. They didn't tell me it would be ran 10 times for a finance company.I protect my credit and wasn't happy my credit rating took a big hit.
Recommended
Trevor A. from Mcgrath Hyundai Of Cedar Rapid responded on 03/24/2021 09:40 AM

Spoke with Natalie about her experience here at the dealership. There were some not so friendly individuals that she was able to pinpoint that we will be talking with here. Overall, she thought that Kerri deserved a 5/5 and wants her score to reflect that. We will be sending her a rescore. 


Randall H.
Lisbon, IA
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/25/2021
verified customerVerified Customer
Category: Sales

Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/17/2021
Category: Sales
exceptional and personable service
Morgan Uhlenhopp did an outstanding job during the sales process of purchasing our 2020 Hyundai Sonata. During the process he went out of his way to meet our needs and desires for a vehicle. He was thorough and patient when we wanted to explore the features of different vehicles. Once we had decided on the vehicle to purchase he spent extra time showing us the features and functions of the vehicle. He even delivered the car to my rural home and spent additional time then reviewing all the features of the car. He efficiently managed the paperwork and details of finalizing the purchase. Overall he was knowledgeable and personable and made this car purchase a pleasurable experience for us. He is a great asset to the McGrath Hyundai sales personnel.
Recommended
Trevor A. from Mcgrath Hyundai Of Cedar Rapid responded on 03/24/2021 08:08 AM

Spoke with Marcia/Randall, she enjoyed the experience overall and really only had an issue with the timeliness of the paperwork. She thought Morgan deserves a 5/5 overall experience and would love to rescore. Sending out the survey now. 


JH
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John H.
Palo, IA
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
11/27/2020
verified customerVerified Customer
Category: Sales
Overall, a good experience
We love our new Hyundai Palisade and, overall, the sales experience at McGrath Hyundai of Cedar Rapids was pleasant. Even though we had to undergo an hour sales pitch on an optional maintenance plan, the staff was courteous and helpful.
Recommended

RR
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Robert R.
Tipton, IA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/05/2020
verified customerVerified Customer
Category: Sales
Superb experience
Everything was quick and easy, what more could you want when purchasing a new vehicle
Recommended

Verified Customer
Cedar Rapids, IA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/04/2020
verified customerVerified Customer
Category: Sales
The service
Very good service
Recommended

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