Spoke with Natalie about her experience here at the dealership. There were some not so friendly individuals that she was able to pinpoint that we will be talking with here. Overall, she thought that Kerri deserved a 5/5 and wants her score to reflect that. We will be sending her a rescore.
Spoke with Marcia/Randall, she enjoyed the experience overall and really only had an issue with the timeliness of the paperwork. She thought Morgan deserves a 5/5 overall experience and would love to rescore. Sending out the survey now.