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The Master's Touch Automotive

Average Score
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(251 Reviews)
-100
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Score Details

5 stars
86%
4 stars
10%
3 stars
1%
2 stars
<1%
1 star
1%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores™
-
ReScore™ Average
-100
Net Promoter Score ®

Business Details

About

We are working hard to be your number one choice in automotive repair and maintenance. Our team is dedicated to providing you and your vehicle with professional service and exceptional customer care.

Please schedule an appointment with our friendly staff by clicking the Appointment tab, above or by calling (505) 883-9141. We are working hard to be your number one choice in automotive repair and maintenance. Our team is dedicated to providing you and your vehicle with professional service and exceptional customer care.

Please schedule an appointment with our friendly staff by clicking the Appointment tab, above or by calling (505) 883-9141.

Categories
Auto Repair, Car Maintenance, Oil Change
Contact
(505) 883-9141
Closing in 3 minutes
Business Hours

Business Hours

Mon
9:00 AM - 5:30 PM
Tue
9:00 AM - 5:30 PM
Wed
9:00 AM - 5:30 PM
Thu
9:00 AM - 5:30 PM
Fri
9:00 AM - 5:30 PM
Sat
closed
Sun
closed
* Mountain Time (Us & Canada)
4113 Menaul Blvd Ne Albuquerque, NM 87110
Get Directions
The Master's Touch Automotive's Reviews
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(251 Reviews)
Write a Review
Recent Reviews
JP
gravatar
Jay P.
Albuquerque, NM
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
03/31/2022
0
nickle-and-dimming
The tech, Jason, who worked on my case came across as a courteous good mechanic however the person doing the paperwork at the office turned out to be doing too much nickle-and-dimming...charged for the $60 diagnostics fee even though I told them the causes of car problems when I brought the car there to be serviced. After $700 plus repair jobs and 3-4 hour wait, I did not really go over the invoice carefully because I was in a hurry get out and back to work. A few days later, found some time to file the invoice paperwork and noticed that she billed me for the diagnostic.

After talking to her on the phone about this extra charge, she said that she would not mind the public to know that this particular shop/she charges for the diagnostic even when the repair get done right there and then. Grant that some auto shops do and some don't and there are many that do not out there (or ask first before doing anything). At least she Clearly stated that she want the Public know that she charges for the diagnostic no matter what...here it is so that the next customer is not caught off guard.

Since spending time to write the review of this shop here...another thing in retrospect coming across as not too professorial behavior is...initially she told me she was going to replace the whole wheel HUB/Bearing assembly together to eliminate any possible worn out hub issue. However, found out after the work was done that only the wheel bearing got replaced. Even thought I was not charged for the whole HUB/Bearing assembly, just bearing/job...

It would have been a very professional thing to notify customer (who was physically there waiting nearby!) of any changing fact as a common courtesy then just go and do whatever convenient was for her.

And lastly as other reviewers already mentioned somewhere on other web sites too...you go into the shop (first expect rather uncommon office setup/environment), they just look at you.. there is no welcoming hi or hello...you the customer has to initiated the conversation or wait awkwardly until they do. Just let you in case you want to use this Master's touch shop.
RV
gravatar
Richard v.
Albuquerque, NM
Jeep Wrangler
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/03/2019
verified customerVerified Customer
Excellent work
Excellent work at a reasonable price.
Recommended
DT
David T.
Albuquerque, NM
Toyota RAV4
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/29/2019
verified customerVerified Customer
Category: Service
David said they were good.
Recommended
DH
gravatar
David H.
Placitas, NM
Volvo S60
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/26/2019
verified customerVerified Customer
Automotive Excellence
No one in New Mexico knows Volvo better than The Master’s Touch! Any place else is a waste of time, money, or both!
Recommended
CO
Cheryl O.
Albuquerque, NM
Toyota Camry
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
11/25/2019
verified customerVerified Customer
Category: Service
Cheryl said she liked the inspection the business provided.
Recommended
JV
Jeff V.
Placitas, NM
Volvo S80
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
11/13/2019
verified customerVerified Customer
Category: Service
Jeff said the business was very good. He said it was good service and the staff was nice. They had good prices and got the problem fixed.
Recommended
SL
Sarah L.
Albuquerque, NM
Volvo V70
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/08/2019
verified customerVerified Customer
Category: Service
Sarah said that they were knowledgeable, patient and helpful.
Recommended
Verified Customer
Albuquerque, NM
Ford Explorer
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
11/04/2019
verified customerVerified Customer
Spark plug wires incorrectly placed
When I drove my car off the lot after a tune up, it shook like a malted machine. Nina said it was because it was showing a fuel system code. She did not also say it showed spark plug misfires. Another mechanic told me it was reading 2 spark plug misfires and the other codes Nina told me about. It took 2 hours to find that 2 spark plug wires were switched onto the wrong plugs so the firing was out of sequence. Very disappointed and expensive.
Not Recommended
BH
Brian H.
Albuquerque, NM
Ford Ranger
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/28/2019
verified customerVerified Customer
Category: Service
Brian said he's been doing business with them for quite awhile and they've always done a fantastic job. He said they're really good. They always do fantastic, outstanding work. They're really good at what they do and they're very thorough. He said they will show him other things that he might need later but that he doesn't need yet.
Recommended
KS
Karen S.
Albuquerque, NM
Mazda Tribute
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/24/2019
verified customerVerified Customer
Category: Service
Karen said customer service is important to her and the staff member did a good job.
Recommended
AR
Avery R.
Albuquerque, NM
Volvo V70
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/21/2019
verified customerVerified Customer
Category: Service
Avery said everything was perfect, they were accommodating, and because they specialize in Volvos, she felt safe with them. The only problem was that they didn't fix the fog lights. They also left a part hanging and told her to go ahead and drive it that way and the part fell off.
Recommended
MJ
Meiyi J.
Albuquerque, NM
Toyota Corolla
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/17/2019
verified customerVerified Customer
Category: Service
Meiyi said she had a good service experience.
Recommended
AA
Alicia A.
Albuquerque, NM
Jeep Cherokee
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/28/2019
verified customerVerified Customer
Category: Service
Alicia said the employees were very helpful.
Recommended
MS
Madelene S.
Albuquerque, NM
Volkswagen Cabriolet
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/28/2019
verified customerVerified Customer
Category: Service
Madelene said the staff was super nice. They were responsive, knowledgeable and answered all of her questions.
Recommended
JP
Janelle P.
Pottstown, PA
Honda Fit
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/17/2019
verified customerVerified Customer
Category: Service
Janelle said it was a 1 day service and they were able to work her in. She said she appreciates their timeliness.
Recommended
Displaying Review 1 - 15 of 251 in total
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