business image

Maplewood Auto Inc

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(3,175 Reviews)
96

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
2
Total ReScores
5.0
ReScore Average
96
Net Promoter Score ®

Business Details

About

Maplewood Auto Inc, we are dedicated to providing professional customer service and automotive repair services. We are a family-owned business that has been in business since 1982 serving Holland, MI. Maplewood Auto Inc, we are dedicated to providing professional customer service and automotive repair services. We are a family-owned business that has been in business since 1982 serving Holland, MI.

Categories
Auto Maintenance, Auto Repair, Repair Shop
Contact
(616) 392-4936

Business Hours

Mon
7:00 AM - 5:30 PM
Tue
7:00 AM - 5:30 PM
Wed
7:00 AM - 5:30 PM
Thu
7:00 AM - 5:30 PM
Fri
7:00 AM - 5:00 PM
Sat
closed
Sun
closed
* Eastern Time (Us & Canada)
242 East 26th Street Holland, MI 49423-5457
Maplewood Auto Inc's Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(3,175 Reviews)

RK
gravatar
Reginald K.
Fennville, MI
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
12/06/2024
0
Ignition switch snafu
Reginald King
3 reviews
So I take off in my 1998 Ford Ranger the other day and turned on the 4 wheel drive and instead of coming on the indicator light just blinked. I didn't want to work on it in the cold so I call Maplewood. They say fine bring it in. I go a … More

Maplewood Auto Inc. (Owner)
3 hours ago
Thank you for your review Reginald. I appreciate your feedback. We chose to no longer provide service for you due to you yelling at Jeff. As we try to provide quality and honest service we quickly discovered that you did not want to hear us out. Once we discovered that we are unable to earn your trust it became beneficial for both parties to step away. I hope you are able to find a repair facility that can better serve your needs and earn your trust.

Elmin Suleymanov
2 reviews
a week ago
New
Maplewood Auto has Very High level and Professional Customer Service!!! Plus hospitality, being honest and straight forward with any information! I am using Maplewood service for 9 years and recommending to everyone!
Thank you for your Service, Maplewood Auto!

Maplewood Auto Inc. (Owner)
a week ago
Thank you for taking the time to leave us a review, Elmin! We strive to provide our customers with high-quality service and keep you informed every step of the way during your visit. We are proud to be your go-to shop and appreciate you recommending us to your friends and family. Our team looks forward to working with you again. Have a great day!

Vicky Schott
1 review
4 months ago
I have taken my car to Maplewood Auto several times for brakes, mechanical repairs and oil changes. I've received timely feedback, quality workmanship and fair pricing, every time. Furthermore, from the owner, the front desk staff to their … More

Maplewood Auto Inc. (Owner)
4 months ago
Thank you so much for the amazing review, Vicky! We are pleased to hear that you have had consistently positive experiences at Maplewood Auto in Holland. Our team prides themselves on providing only the best in customer service and top-notch workmanship. We truly appreciate your trust in us for your brakes, mechanical repairs, and oil changes. Thank you for recommending us and we look forward to helping you with any future automotive needs. Drive safely!

Robin You
4 reviews·1 photo
3 weeks ago
New
Maplewood Auto comes highly recommended. They are always friendly, helpful and take care of my vehicle. They replaced my water pump same day! I trust them completely!

Maplewood Auto Inc. (Owner)
2 weeks ago
Thank you for the kind words, Robin! The Maplewood Auto team was happy to help with your water pump to get you back on the road quickly and safely. We are glad you've always had a great experience at our shop and look forward to working with you again. Drive safe!

Maplewood Auto Inc
https://www.maplewoodautoholland.com › ...
Reviews
Been using Maplewood Auto for all my automotive repair needs for a year or two. Always great service, with competitive pricing, completed in a timely fashion.

SureCritic
https://www.surecritic.com › reviews
Maplewood Auto Inc | Holland, MI | Verified Customer Reviews
Every experience I've had at Maplewood has been phenomenal. The work is well done. Scheduling is timely. Always professional and reliable.
5.0(3,174)

Facebook · Maplewood Auto Inc.
390+ followers
Maplewood Auto Inc.
90% recommend (22 Reviews). Maplewood Auto Inc. profile picture. Maplewood ... if your car is giving any trouble or requires major auto repairs in Holland, MI ...
4.5(22)

Maplewood Auto Inc
https://www.maplewoodautoholland.com › ...
Reviews - Page 50
Outstanding quality service! We've had both front/rear breaks along with several other repairs and a trailer hitch installed in the last year.

SureCritic
http://www.surecritic.com › reviews
Maplewood Auto Inc | Holland, MI | Verified Customer Reviews
Mar 19, 2016 — THEY REALLY CARE ABOUT YOU AND YOUR CAR. I have referred several people to Maplewood. They are far priced and professional. Recommended.
5.0(3,174)

Maplewood Auto Inc
https://www.maplewoodautoholland.com › ...
Reviews - Page 349
Maplewood is a terrific, honest and fair business with which to deal. They are truly customer oriented. Larry S. 9/6/2011.

MapQuest
https://www.mapquest.com › mapl...
Maplewood Auto, 242 E 26th St, Holland, MI 49423, US
I can't say enough good things about Maplewood. The customer service is exceptional and far exceeds any other place in any other city or state. I say that ...

Maplewood Auto Inc
https://www.maplewoodautoholland.com › ...
About
All our technicians are highly experienced and trained and know exactly how to address all auto repairs and car services. From domestic cars, trucks, and SUVs, ...
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Reginald King
3 reviews
28 minutes ago
New
So I take off in my 1998 Ford Ranger the other day and turned on the 4 wheel drive and instead of coming on the indicator light just blinked. I didn't want to work on it in the cold so I call Maplewood. They say fine bring it in. I go a little further and see my turn signals are out, 4 way works but no blinkers. I call Maplewood back and add in the turn signals don't work either. I get home and think maybe I turn the truck back on and it will just work this time. Turn the key and the dash goes black it reset the clock and raidio stations. I call Maplewood back and happily add in that trying to start it shorted out the ignition switch indicating according to Google that the problem with my truck systems is failed power distribution per the ignition switch.
When I dropped it off I told them if the ignition cylinder was bad too please don't upgrade it to a chip key hopefully it's just the switch (yes I told them that). They parked it for me in the place they put vehicles that may not start because of the failing ignition switch.
So the Next day Jeff over there calls me and says they have been tearing into the 4 wheel drive and it's $650 to fix it and $375 for a new turn signal lever. I ask him why didn't they start by changing the ignition switch as it's very likely to be the cause of all 3 problems since they happened all at once.
Jeff said they were unable to duplicate the ignition problem but did have solutions for the other 2 problems but the 4 wheel drive may not work because it has a GEM in it that can't be replaced if it is bad. I asked Jeff if they saw the clock wrong and radio presets gone asking him wouldn't I have to unhook the battery cable for it to be like that. So Jeff says "I don't know that you didn't", and I have no idea what he meant by saying that.
I told him I just want an ignition switch no work on the 4 wheel drive and no work on the turn signals, please just change out the ignition switch. Jeff put me on hold for several minutes then told me come get my truck Maplewood wasn't interested in fixing it for me.
I went and got my truck, stopped at AutoZone on the way home and got an ignition switch for $25, watched a YouTube video and put the ignition switch into the truck. Then I put back the fuse, wire nutted the leads Maplewood left hanging from the transfer case back together and the ignition, turn signals, and 4 wheel drive all function perfectly. I saved over $1000 by getting kicked out of Maplewood with my truck.
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