business image

Lexus Monterey Peninsula

Average Score
Overall Rating 3.7/5Overall Rating 3.7/5Overall Rating 3.7/5Overall Rating 3.7/5Overall Rating 3.7/5
3.7
(3 Reviews)
100
Write a Review

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores
-
ReScore Average
100
Net Promoter Score ®

Business Details

Contact
(831) 393-3030
No Business Hours Provided

Business Hours

* Pacific Time (Us & Canada)
1721 Del Monte Blvd,, CA Seaside, CA 93955

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores
-
ReScore Average
100
Net Promoter Score ®

Business Details

Contact
(831) 393-3030
No Business Hours Provided

Business Hours

* Pacific Time (Us & Canada)
1721 Del Monte Blvd,, CA Seaside, CA 93955

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores
-
ReScore Average
100
Net Promoter Score ®

Business Details

Contact
(831) 393-3030
No Business Hours Provided

Business Hours

* Pacific Time (Us & Canada)
1721 Del Monte Blvd,, CA Seaside, CA 93955
All Departments' Reviews
Overall Rating 3.7/5Overall Rating 3.7/5Overall Rating 3.7/5Overall Rating 3.7/5Overall Rating 3.7/5
3.7
(3 Reviews)

LD
gravatar
Linda D.
Gilroy, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/26/2022
10
Category: Service
Long time Lexus owner
As an owner of various Lexus cars for many years I have used service departments in 4 cities. Lexus Monterey Peninsula rises above all. The service team are all stellar and my experience with Steve Bertolacci has been especially helpful. He goes over and above to problem solve for the benefit of the customer. Thanks Steve!

SK
gravatar
Scott K.
Monterey, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/16/2021
10
Staff
Let me start like this
I brought my Lexus in
Enginge light was on
Ya know that feeling
No such thing as thats a not going to be a rip off thing
Bringing it to the dealer
So I drop it off
220 right off the bat money wise without anything but a check why the engine light is on
Victor
The service manager calls
Says what the problem is
I said ok
How much
He goes 600 something
I said ok ill go with you
Plus I gotta pay 220 for the check light so I'll bring 1000
Victor said no
Its 600 plus that includes everything
I was like
What honesty
So ok ill drive there now
So I'm driving there
And I get another call for Victor
He said after what we talked about i had my guys look into further and
Explained to me
That i would only have to pay 350
Victor is the only
That actually called me back to tell me it won't cost that much
When he knew I had no clue and would have dropped 4000
After all
When you see a Lexus light
Ya no
I'm 52
Only dealer employee that ever called me to say
The price went down
Victor
Is a honest
Person
I still was pissed my car wasn't back that day
Lol
But that's another story
They gave me a loner
So its ok

SR
gravatar
Scott R.
Monterey, CA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
03/19/2018
Lexus review
When I returned my Lexus LS460 Fsport to the dealership they wouldn't give me my money back. I accidentally over paid my last payment. they said that they had to use it to put new tires on. Nobody ever contacted me regarding this issue. Those tires were like bran new. This is a short version of what happened as there isn't enough space to write all that went on. I could have sold those tires on Ebay for close to what they charged me which was around $1000. I also wanted to lease a new 2018 model and no one there could help me. I filed a BB claim which was never acknowledged. If this is the way they treat people who are spending a lot of money then I will never do business with them. Stevens Creek would have helped me, at least so they say.
Not Recommended

EP
gravatar
EUGENE P.
Carmel, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/21/2015
verified customerVerified Customer
Category: Sales
great sales staff
sales staff
Recommended
Shelby S. from Lexus Monterey Peninsula responded on 05/19/2015 06:45 AM

Thank you! We appreciate your business!

Lexus Monterey Peninsula


ZF
gravatar
ZELMA F.
Santa Cruz, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/01/2015
verified customerVerified Customer
Category: Service
Auto Repair And Service
I have had excellent service with the LEX Montery Peninesula.
Recommended
Shelby S. from Lexus Monterey Peninsula responded on 05/19/2015 06:46 AM

Zelma,
We appreciate you taking a moment to leave your feedback about your experience at Lexus Monterey Peninsula.

Thanks again,
Lexus Monterey Peninsula


MM
gravatar
MARK M.
Carmel, CA
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/30/2015
verified customerVerified Customer
Category: Service
James Yarbrough Finance Manager
We have purchased 3 cars from this location. We have always had a wonderful experience except for this time when working on our trade in appraisal with Sales Manager Jorge Ibanez. this gentlemen treat us as crooks and belittled us. Thanks to James Yarbrough in Finance whom we've worked with in the past was kind enough saved the deal. The Service department has always provided a wonderful experience and has been extremely helpful. Moving forward I would continue to recommend Victory Toyota and share to avoid Jorge Ibanez for all transactions and negotiations.
Recommended

JH
gravatar
JULIE H.
Santa Cruz, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/30/2015
verified customerVerified Customer
Category: Service
Good service
We test drove several brands of cars before deciding on a Lexus. We liked the styling and smooth ride. The salesman was kind an courteous, as well as the young man that showed us how everything on the inside worked. We would recommend them to our friends.
Recommended
Shelby S. from Lexus Monterey Peninsula responded on 05/19/2015 06:49 AM

Julie,
Hearing that you would recommend Lexus Monterey Peninsula to your friends is wonderful! Thank you for taking a moment to leave us your feedback. We hope you will choose our dealership for your future vehicle needs!

Thank you,
Lexus Monterey Peninsula


MG
gravatar
MICHAEL G.
Carmel, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/28/2015
verified customerVerified Customer
Category: Service
Sales staff took care of all our needs.
We got exactly the car that we wanted at a fair price.
Recommended

HS
gravatar
HARRY S.
Gonzales, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/28/2015
verified customerVerified Customer
Category: Sales
Treat us like family.
Everyone, Daniel, Brad, John,
Everyone, Daniel, Brad, John, Ryan, and Garrett were all extremely helpful and friendly. WOW, what a great team.
Recommended

WK
gravatar
WILLIAM K.
Salinas, CA
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/28/2015
verified customerVerified Customer
Category: Service
Excellent service but...
Excellent service. My only complaint was that I was not called when my servicing was going to be delayed. This made it necessary for me to take an extra 15 mile trip to the dealer.
Recommended

DS
gravatar
DAVID S.
Los Gatos, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/28/2015
verified customerVerified Customer
Category: Service
Fantastic Service!
We have a Lexus 330 RX. We have used Lexus Monterey for all of our services, since we purchased it from them. Great service team. We will miss Juan, but Austin is a great addition to the team.
Recommended

JK
gravatar
JACQUELINE K.
Watsonville, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/28/2015
verified customerVerified Customer
Category: Service
Friendly, happy, and cordial.
Best of all our sales person, Mathew Walton, was most informative and not pushy for a sale in anyway. I would return requesting Mathew for certain. Jackie Kiely
Recommended

LC
gravatar
LEWIS C.
Salinas, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/28/2015
verified customerVerified Customer
Category: Service
Comfort courtesy convenience
Everything was perfect
Recommended
Shelby S. from Lexus Monterey Peninsula responded on 05/19/2015 07:01 AM

Lewis,
We are so  happy to hear that everything was perfect during your last visit with us!

Lexus Monterey Peninsula


KN
gravatar
KATHERINE N.
Watsonville, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/28/2015
verified customerVerified Customer
Category: Sales
Nice Experience
From start to finish I felt Lexus Monterey to an excellent job of assisting me in buying a new car.
Recommended
Shelby S. from Lexus Monterey Peninsula responded on 05/19/2015 07:01 AM

Thank you for your review! We appreciate your business!


Displaying all 14 Review
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.