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Lehman Genesis

Average Score
Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5
4.5
(865 Reviews)
60
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Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
Original Review
Overall Rating 2.6/5Overall Rating 2.6/5Overall Rating 2.6/5Overall Rating 2.6/5Overall Rating 2.6/5
18
Total ReScores
4.7
ReScore Average
60
Net Promoter Score ®

Business Details

Categories
Contact
(305) 653-7111
No Business Hours Provided

Business Hours

* No Time Zone Provided
21400 N.W. 2 Nd Avenue Miami, FL 33169
Service Department's Reviews
Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5
4.5
(865 Reviews)

Our goal is to provide the most accurate picture of a business's online reputation. To provide the most accurate picture, we use an automated algorithm to help us recommend reviews that are most valuable for visitors to our site. Reviews that are recommended may ultimately become "not recommended" and vice versa based on continued updates and learning from our algorithm. Reviews that are verified through the business point of sale system may post immediately to the recommended reviews section of our site, however, based on the application of our automated algorithm, may become "not recommended".

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HV
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Hilaal V.
Longwood, FL
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
09/20/2021
1
Category: Service
The worst service I have ever received from a luxury car company
Leased a car from them 4 months ago. Had the car delivered and I love the car. They told me they would send me a 2nd key once they have it in stock within a couple weeks. I have waited 3 months and contacted them numerous times. My sales rep Mehshi keeps saying she will let me know but keeps ignoring my request to send the 2nd key as all leases come with a 2nd key.
Called Corporate Genesis who told me this dealership has they key in stock, they still fail to send me the second key. Hoping this dealership will have the courtesy to at least call me once I leave this review and sort this out with someone who actually cares.

I was told Genesis would give the same service as any other luxury brand, but this dealership completely lacks customer service, maybe I just got a bad sales rep!
JAVON H., Sales/Service Operations Manager from Lehman Genesis responded on 09/22/2021 06:02 AM

We’re so sorry that your experience did not match your expectations. Please help us to improve by providing more information on your experience. We can be reached at (305)654-6264.

Javon K. Hamilton
Sales/Service Operations Manager
(305)654-6264 ext. 6102
jhamilton@lehmanautoworld.com

GI
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GARY I.
Hollywood, FL
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
05/13/2021
2019 Genesis G80. Great car, not so great service.
I own a 2019 G80 3.8 sport package. What a wonderful car. On Monday, May 3, 2021, Lehman Genesis picked up my G80, and provided a G70 loaner. The service appointment was for the ABS recall, 7.5k/12 month service and Windshield Washer pump replacement. Why has it taken 10 days for this service to be completed
Not Recommended

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