Business Solutions
SureCritic / Kirby Collision Center
business image

Kirby Collision Center

Average Score
Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5
4.5
(10 Reviews)
62
Write a Review

Score Details

5 stars
72%
4 stars
15%
3 stars
<1%
2 stars
9%
1 star
3%

Last 30 Day Trend

Active Business

ReScore Reviews™

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores™
-
ReScore™ Average
62
Net Promoter Score ®

Business Details

Categories
Contact
(805) 485-8841
No Business Hours Provided

Business Hours

* Pacific Time (Us & Canada)
6424 Auto Center Dr Ventura, CA 93003-7210
Get Directions
Kirby Collision Center's Reviews
Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5
4.5
(10 Reviews)
Write a Review
Recent Reviews
CG
gravatar
Catherine G.
SUBA Forester Premium
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/19/2024
verified customerVerified Customer
10
Great Quality Work, Professional Staff and Technicians
In the five years owning a Subaru Forester I’ve had to deal with damage due to vandalism and rear gate and side door damage. Fortunately I know I will receive a high quality experience in having the repairs completed by Kirby Collision. I wouldn’t go anywhere else, they make the damage disappear.
Customer Service from Kirby Collision Center responded on 07/20/2024 09:34 AM

We are thrilled to hear about your positive experience with Kirby Collision Center over the years. It's great to know that you trust us to provide high-quality repairs for your Subaru Forester. We strive to make the damage disappear and restore your vehicle to its original condition. Thank you for your loyalty and for choosing us for your car repair needs!

JL
gravatar
John L.
SUBA Outback Limited XT AWD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/06/2024
verified customerVerified Customer
10
I had a great experience
Very easy to deal with
Customer Service from Kirby Collision Center responded on 06/07/2024 09:35 AM

We're delighted to hear that you found us easy to deal with! Our team strives to make the collision repair process as smooth as possible. Thank you for choosing Kirby Collision Center, and we hope to see you again in the future!

KH
gravatar
Kristal H.
SUBA Outback
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/19/2024
verified customerVerified Customer
10
Outback repair
Friendly, helpful service. Great communication and a timely repair. The process was very easy!
Customer Service from Kirby Collision Center responded on 03/19/2024 09:39 AM

We're thrilled to hear about your positive experience, Kristal! Providing friendly, helpful service and clear communication throughout the repair process is what we strive for. We're delighted that we could make the process easy for you. If you ever need assistance in the future, don't hesitate to reach out.

KB
gravatar
Ken B.
SUBA Crosstrek Premium w/Continuously Variable Transmis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/08/2023
verified customerVerified Customer
9
Crosstreck
Only issue was getting a part
RN
gravatar
Richard N.
SUBA BRZ Limited Manual
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/02/2023
verified customerVerified Customer
8
good service but I have to go back
Good speedy work on the car but I have to go back cause the headlights aren't hooked up properly and there's a scuff on an opposite door I noticed when I picked it up and thought it was a dirty smudge. But it isn't coming off now
JS
gravatar
James S.
SUBA Outback R Limited
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/01/2023
verified customerVerified Customer
10
Excellent
The service and the job perform was top notch..
JM
gravatar
Joan M.
SUBA Crosstrek Hybrid w/Continuously Variable Transmiss
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
02/04/2023
verified customerVerified Customer
2
I am very disappointed after being a very loyal Subaru lover for many years...
I am truly sad about how badly this has gone. It's not all Subaru's fault. My insurance played a large role. However, lately Subaru has been not communicating or delivering as promised either. All I want really is updates each week. We are into our 3rd month of this repair...It's a lot of $ going out from me and not much in return to me.
CG
gravatar
Cyndie G.
SUBA Outback R Limited
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/31/2022
verified customerVerified Customer
7
Good work, not good customer service while they had my car
Great experience getting my estimate and when I picked up my car.

Quality of the job is great.

My issue was no phone calls the week they had it -- I had to call -- and every time I spoke with them it was yes, it'll be ready by 4.30 on Friday. They finally called me Friday morning (8.15am) saying they were still working on it but it would be ready. They called me again at 2.15 confirming it would be ready. They called at 3.30 - as I was already on my way - to say no, it wasn't going to be ready and they needed it until Monday at 11. I knocked 1 star off for lousy communication and not having the car ready after telling me repeatedly that day it would be.
CZ
gravatar
Capt David Z.
SUBA Outback Touring w/Continuously Variable Transmissi
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
08/20/2022
verified customerVerified Customer
0
Paint job
There’s overspray on driver’s side windows, on the trim around the windows, driver side mirror, driver’s side door weatherstripping,interior glass of the hatch, and both sides of the interior Storage area
EC
gravatar
Edd C.
SUBA Outback Premium w/Continuously Variable Transmissi
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/23/2022
verified customerVerified Customer
10
Excellent body shop
Very professional and fast turnaround.
Offers and Posts
? Thanks for the 5-star review, Kristal! We're thrilled to hear about your positive experience. Making your repair process smooth and easy was our goal. We appreciate your trust! #CustomerSatisfaction #KirbyCollisionCenter
Learn More
Your Subaru was designed to safeguard you in the unlikely event of an accident. The skilled professionals at our Subaru Certified Collision Centers can restore your vehicle to its original state, ensuring you are safe and prepared for your next adventure.
Learn More
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.
Attention
We use cookies to personalize content, enable certain functionality, and track site analytics for marketing purposes. You consent to our cookies if you continue to use this website.