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Joe Machens Hyundai

Average Score
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(2,211 Reviews)
79
Write a Review

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
Original Review
Overall Rating 2.5/5Overall Rating 2.5/5Overall Rating 2.5/5Overall Rating 2.5/5Overall Rating 2.5/5
34
Total ReScores
4.9
ReScore Average
79
Net Promoter Score ®

Business Details

About

Joe Machens Hyundai is conveniently located in Columbia, MO. Our service center is staffed with expert technicians who provide quality Hyundai repair and maintenance. The Joe Machens Hyundai's factory certified technicians are trained to ensure your Hyundai runs well for the road ahead. Call or email us to set up an appointment today. Joe Machens Hyundai is conveniently located in Columbia, MO. Our service center is staffed with expert technicians who provide quality Hyundai repair and maintenance. The Joe Machens Hyundai's factory certified technicians are trained to ensure your Hyundai runs well for the road ahead. Call or email us to set up an appointment today.

Categories
Hyundai Dealer, Auto Repair, Auto Maintenance
Contact
(573) 474-7400

Business Hours

Mon
7:30 AM - 5:30 PM
Tue
7:30 AM - 5:30 PM
Wed
7:30 AM - 5:30 PM
Thu
7:30 AM - 5:30 PM
Fri
7:30 AM - 5:30 PM
Sat
7:30 AM - 2:30 PM
Sun
closed
* Central Time (Us & Canada)
1300 Vandiver Dr. Columbia, MO 65202
Service Department's Reviews
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(2,211 Reviews)

JS
gravatar
Joe S.
Ballwin, MO
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
09/01/2024
0
Category: Service
Company Motto: "We don't care if we made a mistake..."
We were in the market for a Hyundai Ioniq 5. We checked and compared prices from several dealers in St. Louis (where we live). We had the thought that perhaps if we looked farther out from St. Louis city we *might* find a lower price? We called and spoke with a salesman at Joe Machens Hyundai in Columbia, MO and, after a couple of phone calls, came up with a good price. Since we would have to drive two hours from our house to this dealership, I confirmed AT LEAST THREE TIMES what the price would be. I even asked for and received a text with the pricing break-down and the final price for the car. The text's price matched what was confirmed with the salesman again and again, so... great!

We made the two hour drive to buy the car. We arrived and took a test drive and then sat down to buy the car. Surprise!! "Oh... oops... I made a mistake. The price is now over $7,000.00 more." WHAT?? Umm, NO. Time for a manager. The manager sat with us and confirmed that, "yes, the salesman made a mistake. Sorry but let's still sell you the car for the new, higher price!" You might imagine several of the four-letter words we wanted to say. Well, Screw That! We walked out of the dealership and fumed over this trickery for our two hour drive back home.

So to anyone that wants to hear it, the warning is there! This dealership, knowing that you're driving a long distance to get there, sets up a BAIT AND SWITCH price with the hope that since you drove the distance you would go ahead and purchase the car. Now, knowing that the salesperson "made a mistake", you might think the manager would offer at least some sort of negotiation on the price? What a company might want to do to make things right after a proclaimed "mistake". ANY sort of consideration on the final price? ANY sort of compensation for a two hour drive and their mistake? Heck, how about fifty cents for a soda? A dime to buy some penny-candy? Something? Anything? Nope! Just smiles.

So beware!! If you think (as we did) that car prices might be "greener on the other side of the big city fence", this place isn't the place to go. This dealership seems to BAIT AND SWITCH their pricing and seems to prey on the hope that after a long drive the customer might settle for whatever price they decide to give you. That, or they don't give a rat's a$$ that they made a mistake, that you have texted proof, of a price, and that you verified the price at least three times. Avoid!
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