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Joe Machens Hyundai

Average Score
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(2,211 Reviews)
79
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Score Details

5 stars
82%
4 stars
11%
3 stars
3%
2 stars
1%
1 star
1%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
Original Review
Overall Rating 2.5/5Overall Rating 2.5/5Overall Rating 2.5/5Overall Rating 2.5/5Overall Rating 2.5/5
34
Total ReScores™
4.9
ReScore™ Average
79
Net Promoter Score ®

Business Details

About

Joe Machens Hyundai is conveniently located in Columbia, MO. Our service center is staffed with expert technicians who provide quality Hyundai repair and maintenance. The Joe Machens Hyundai's factory certified technicians are trained to ensure your Hyundai runs well for the road ahead. Call or email us to set up an appointment today. Joe Machens Hyundai is conveniently located in Columbia, MO. Our service center is staffed with expert technicians who provide quality Hyundai repair and maintenance. The Joe Machens Hyundai's factory certified technicians are trained to ensure your Hyundai runs well for the road ahead. Call or email us to set up an appointment today.

Categories
Hyundai Dealer, Auto Repair, Auto Maintenance
Contact
(573) 474-7400
Closed
Business Hours

Business Hours

Mon
7:30 AM - 5:30 PM
Tue
7:30 AM - 5:30 PM
Wed
7:30 AM - 5:30 PM
Thu
7:30 AM - 5:30 PM
Fri
7:30 AM - 5:30 PM
Sat
7:30 AM - 2:30 PM
Sun
closed
* Central Time (Us & Canada)
1300 Vandiver Dr. Columbia, MO 65202
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Service Department's Reviews
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(2,211 Reviews)
Write a Review
Recent Reviews
RM
gravatar
R M.
Columbia, MO
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
06/26/2024
0
Category: Service
Terrible Experience
Joe Machens Hyundai replaced my air compressor in November, 2023 because my air conditioner quit working in September, 2023. This was an $1,100 repair. From November to May, 2024, I NEVER turned on my air conditioner, as it was not needed. In mid-May, 2024, I attempted to use my new air conditioner for the first time, but it did not cool at all. The service dept at Joe Machens Hyundai said I needed a new discharge hose, to the tune of $600+. Now, I believe they have great technicians working for them, however, I NEVER, ONCE, GOT TO USE MY NEW AIR CONDITIONER!! When the air compressor was replaced, you would think they would check all other aspects of a working air conditioner to assure all parts are installed and working properly. But, obviously this did not happen, so I opted to not allow Joe Machens Hyundai replace the discharge hose. Instead, I took it to a very honest, reliable repairman who tested and determined that the seal leading to the discharge hose needed replaced. (Now, I question whether or not my air compressor even needed replaced to begin with, as it was most likely the seal all along that needed replaced.) I am so glad I took my car elsewhere for repair, because now I have an exceptionally great working air conditioner and it didn't cost me $600. It is pretty obvious to me that every time I took my car to Joe Machens Hyundai, I was quoted another $600 repair, as this has happened before and seems to be their favorite number for auto repairs. I'm done with Joe Machens Hyundai as my "go to" for auto repairs. I was considering, in the future, purchasing another vehicle, but I will never purchase any kind of vehicle from Joe Machens.
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