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Japanese Auto Repair

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(701 Reviews)
92
Write a Review

Score Details

Last 30 Day Trend

Active Business

ReScore Reviews

ReScore
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
5
Total ReScores
4.8
ReScore Average
92
Net Promoter Score ®

Business Details

About

People are constantly searching and asking "Where can I find a quality and trustworthy auto repair near me?". At our Japanese Auto Repair Suwanee location, the objective is to repair your vehicle better than factory quality standards at affordable prices. Our car service mechanics use the latest state-of-the-art diagnostic and test People are constantly searching and asking "Where can I find a quality and trustworthy auto repair near me?". At our Japanese Auto Repair Suwanee location, the objective is to repair your vehicle better than factory quality standards at affordable prices. Our car service mechanics use the latest state-of-the-art diagnostic and test equipment supervised by a Mechanical Engineer with a Masters Degree and over 30 years of experience. Our highly trained, ASE certified factory technicians share in the JAR sentiment that you and your vehicle deserve only the best of care. Having served Suwanee, Georgia and the surrounding cities for years, we are the area’s trusted dealer alternative. Learn more about our auto service in Suwanee, GA and see why so many customers trust us with all of their Japanese car repair needs. WE ACCEPT ALL LOCAL COMPETITOR COUPONS & ALL EXTENDED WARRANTIES. ...more

Categories
Auto Maintenance, Import Auto Repair, Oil Change
Contact
(678) 482-5558

Business Hours

Mon
7:30 AM - 6:00 PM
Tue
7:30 AM - 6:00 PM
Wed
7:30 AM - 6:00 PM
Thu
7:30 AM - 6:00 PM
Fri
7:30 AM - 6:00 PM
Sat
8:00 AM - 4:00 PM
Sun
closed
* Eastern Time (Us & Canada)
920 Peachtree Industrial Blvd Suwanee, GA 30024
Japanese Auto Repair's Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(701 Reviews)

JD
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JEAN D.
Duluth, GA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/13/2025
verified customerVerified Customer
10
Saturday
Great service, great staff, ready when promised!

AM
Anna M.
Duluth, GA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/09/2025
verified customerVerified Customer
Category: Service
Spoke with Phil. He said everything is usually spot-on with their diagnosis, they are timely and the prices are fair. They are the best at what they do and that is why he recommends them.
Recommended
SHAD H. from Japanese Auto Repair responded on 04/11/2025 08:10 AM

Hi Anna,

Thank you so much for the wonderful review! We’re thrilled to hear that our staff member made a great impression and that you’ve had such a positive experience with our team. We take pride in providing accurate diagnostics, timely service, and fair pricing—it means a lot to know our efforts are appreciated. Your recommendation truly means the world to us. Looking forward to seeing you next time!

Best regards,
The Japanese Auto Repair Team


KW
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Karen W.
Duluth, GA
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
03/20/2025
7
Clarity and transparency is so important
First time with this person on the counter. I’ve previously talked to another and that person seemed more willing to give out information or explain things.

Came in for general maintenance and a leak was detected on this visit and counter person advised Oil Pump area replacement for around $1K(?) I am unclear and the explanation was very meager. Notes on the maintenance check is a checklist which is great but not the results of the check. A section of Technician Findings would have been appreciated.

Rather disappointed because I want to support inclusive local businesses.

JP
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JIM P.
Lawrenceville, GA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/12/2025
verified customerVerified Customer
10
Outstanding
Japanese Auto Repair has taken care of my 2016 Prius for a number of years. Their service is quick and the people are very knowlegable. They have always done a thorough job and inspect the side issues I mention. They are great!
Jim P.
SHAD H. from Japanese Auto Repair responded on 03/13/2025 08:45 AM

Thank you so much, Jim, for the fantastic 5-star review! We truly appreciate your continued trust in us to care for your 2016 Prius over the years. It’s great to hear that our quick service and thorough inspections have met your expectations. We're always here to make sure your vehicle stays in top condition. Looking forward to seeing you again for your next visit!


MS
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MARK S.
Suwanee, GA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/10/2025
verified customerVerified Customer
10
Multi-Year Customer
Great service as usual.
SHAD H. from Japanese Auto Repair responded on 03/11/2025 06:15 AM

Thank you so much for your kind words, Mark! We're thrilled to hear that you had another great experience with us. It's always a pleasure to take care of your vehicle, and we appreciate your continued trust in our services. We look forward to seeing you again soon!


RT
Rodney T.
Dacula, GA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/06/2025
verified customerVerified Customer
Category: Service
Rodney said they got him in quickly, they took care of the issues, the gentlemen were nice and seemed very knowledgeable.
Recommended
SHAD H. from Japanese Auto Repair responded on 03/08/2025 10:20 AM

Thank you so much for the 5-star review, Rodney! We're thrilled to hear that we could get you in quickly and take care of the issues with your vehicle. Our team prides itself on being both knowledgeable and friendly, so we’re glad that stood out to you. We truly appreciate your feedback and look forward to serving you again in the future!


SB
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STEPHEN B.
Lawrenceville, GA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/05/2025
verified customerVerified Customer
10
LX470 Oil Change
The wait for the oil change was supposed to take no more than 90 minutes but it only took 30 minutes. Also, the price was reasonable considering the shop specializes in Japanese Makes vs going to a generic or quick lube shop.
SHAD H. from Japanese Auto Repair responded on 03/05/2025 05:43 AM

Thank you so much for your kind 5-star review! We're thrilled to hear that your oil change was completed ahead of schedule and that you found our pricing reasonable. We take pride in specializing in Japanese makes, and it's great to know that you appreciated the quality and efficiency of our service. We look forward to serving you again in the future!


MM
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MARTHA M.
Duluth, GA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/25/2025
verified customerVerified Customer
10
They’re awesome
They’ve always been pleasant and knowledgable. I’ve been coming here for a year now and have always had a pleasant surprise.
SHAD H. from Japanese Auto Repair responded on 02/26/2025 08:03 AM

Hi Martha,

Thank you so much for the amazing 5-star review! We're so grateful to have had the opportunity to serve you for the past year. It means a lot to us that you’ve consistently had a positive experience with our team. We truly appreciate your loyalty and kind words, and we’ll continue to work hard to provide you with excellent service. Looking forward to seeing you again soon!

Best regards,
Japanese Auto Repair


JM
Jessica M.
Kennesaw, GA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/24/2025
verified customerVerified Customer
Category: Service
Jessica said they had good quality speedy service with no issues.
Recommended
SHAD H. from Japanese Auto Repair responded on 02/26/2025 08:02 AM

Hi Jessica,

Thank you so much for your 5-star review! We're thrilled to hear that you were satisfied with the quality and speed of our service. It’s always our goal to make sure everything runs smoothly, and we’re happy we could meet your expectations. We look forward to assisting you again in the future!

Best regards,
Japanese Auto Repair


KK
Kian K.
Suwanee, GA
Mazda 6
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/12/2025
verified customerVerified Customer
Category: Service
Kian stated the business has good prices. Kian feels like he is not being up-sold at all when he is speaking to the representatives. Kian stated that the customer service is great and he overall is pleased with the business.
Recommended
SHAD H. from Japanese Auto Repair responded on 02/14/2025 07:35 AM

Thank you so much for the wonderful review, Kian!
We're so glad to hear that you appreciate our prices and transparent service. Providing honest, top-notch customer service is always our goal, and we're thrilled to know you're pleased with your experience. We look forward to serving you again soon!


MD
Maryam D.
Buford, GA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/31/2025
verified customerVerified Customer
Category: Service
Maryam said thinks Ryan is the best mechanic.
Recommended
SHAD H. from Japanese Auto Repair responded on 02/04/2025 09:53 AM

Thank you so much for the wonderful review, Maryam! We're thrilled to hear that you think your mechanic was the best – our mechanics truly take pride in providing top-notch service. We appreciate your kind words and look forward to helping you with all your future auto repair needs!


Verified Customer
Lawrenceville, GA
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/29/2025
verified customerVerified Customer
5
Pre Purchase Inspection
Was not the best experience I've had for a pre-purchase inspection. Felt rushed and was not asked if I wanted to check the car from underneath while it was lift for any reason. Overall felt rushed and felt like things could of been more detailed with the pre- purchase inspection. Especially being a specialized shop for Toyotas.

DB
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DAVE B.
Suwanee, GA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/14/2025
verified customerVerified Customer
10
Promptness
I called in during the snow storm last week and the phone was answered and told me to come on down. I drove in and the service was performed on time complete. Excellent customer service.
SHAD H. from Japanese Auto Repair responded on 01/16/2025 01:40 PM

Hi Dave,

Thank you for taking the time to leave us such a wonderful review! We're so glad we could assist you during the snowstorm and that your service was completed on time. Excellent customer service is always our top priority, and it’s great to hear we met your expectations. We appreciate your trust in us and look forward to helping you with your automotive needs in the future. Drive safely!

Best regards,
Shad
Japanese Auto Repair


PS
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PARUL S.
Duluth, GA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/08/2025
verified customerVerified Customer
10
Always above and beyond with the service. Friendly employees and warm atmosphere
Superb service as always.
SHAD H. from Japanese Auto Repair responded on 01/09/2025 11:14 AM

Thank you so much for your wonderful review, Parul! We're thrilled to hear that you always have a great experience with us. Our team is dedicated to going above and beyond, and it's fantastic to know that our friendly staff and warm atmosphere make a positive impact. We truly appreciate your continued trust and look forward to providing you with superb service every time!


RP
Raj P.
Cumming, GA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/07/2025
verified customerVerified Customer
Category: Service
Spoke with Rajesh. He said they are very patient and answered most of his questions, they treat everybody well.
Recommended
SHAD H. from Japanese Auto Repair responded on 01/09/2025 11:13 AM

Thank you so much for your kind words, Raj. We truly appreciate you taking the time to share your experience. We're glad to hear that our team was able to assist you patiently and address your questions. Providing excellent service and treating every customer with respect is always our top priority. We look forward to serving you again in the future!
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